Sep 3, 2020
"Floyd is exceptional, a true professional with outstanding customer service! While juggling numerous clients he continuously kept me informed and updated with regular phone calls and text messages. He took the time to explain the specifics and answered all of my questions. He worked directly with the difficult insurance company used by the individual that hit my car, which saved me a lot of time and stress. Customer service is archaic in most industries these days. It was a refreshing experience working with Floyd and Caliber Collision. I would strongly recommend this organization and Floyd to anyone in need of auto body services. Truly exceptional, thank you." - Linda BarrencheaSep 1, 2020
"We took my daughter's car to Caliber Collision for body work repair. The work was done well. They communicated with us throughout the repair keeping us informed of the status of the car. The only drawback to the experience was the estimate was one week and the total time ended up 2 1/2 weeks. They did repair more than was originally found in the estimate. I would recommend them as a quality repair shop." - Michael SedilloAug 28, 2020
"Friendly staff" - Charles L.Aug 25, 2020
"My 2018 RAV 4 was repaired back to new condition. I was updated via text as to status during repair process. Management and staff are very professional. Cost was within original quote. No undue surprises! My repaired car was delivered clean inside and outside.I would recommend to anyone needing this type of service. Keep up the good work!!" - Charles L.Aug 25, 2020
"My 2018 RAV 4 was repaired back to new condition. I was updated via text as to status during repair process. Management and staff are very professional. Cost was within original quote. No undue surpri" - Charles L.Aug 25, 2020
"My 2018 RAV 4 was repaired back to new condition. I was updated via text as to status during repair process. Management and staff are very professional. Cost was within original quote. No... more" - Linda M.Aug 12, 2020
"Best customer service ever. Floyd, Sara and The manager (forgot his name) were the best. Car repair was great and the customer service was unbelievable. If you have a business go askj them about customer service, it is almost non-existant these days,but they have it figured out."
"Great service and work. They finished on time as promised. They survey is cumbersome and could be improved." - Bill
"I want to thank Mr. Tim Ruff of your Harvard location for an excellent job on my car repairs. Not only was it completed on time as promised but Mr. Ruff stayed late on Tuesday so I could drop my car off for the repairs, then he really went above and beyond when I was have difficulty getting a ride to pick up car, he actually delivered to my home. I am totally satisfied with Caliber's quality of work and the way I was treated by management. I will refer any and all of my friends to Caliber should they need any type of Body or paint repair on their vehicles.
Thank you again Mr. Ruff for your superior customer service." - MaryAnn
"Tim and his team are wonderful! From the moment I brought my car in they went above and beyond my expectations of addressing my car's problems and finding the best solution for me, both financially and timely. Every interaction was positive whether it was on the phone or in person, and I appreciate how honest and accommodating they were throughout the whole process. I never felt like I was being scammed or taken advantage of as can be common when you're a young woman. I felt valued and respected and would highly recommend this location to anyone needing bodywork. I will never go anywhere else! They take excellent care of their customers!" - Delaney
"Thanks to Tim Ruff and Caliber Collision for a prompt and effient job on repair to my car Thanks You" - gene
"Great work. They kept me informed every step of the way. I would recommend highly." - Terry
"Great communication, service and the work was excellent" - Bruce
"Job was completed after minor problem and was finished like new. Manager Tim was great to work with and I would recommend Caliber." - Nick
"Caliber got my car in and out in under 1 day and did a fantastic job, the car looks great" - W.
"Tim is the BEST Body Shop Manager in the business! Quick, reliable and always communicating.
Caliber sets up an auto texting system that informs you how far along your auto is in the repair cycle. For example, if parts are delayed, you get an immediate text that informs you that the completion date MIGHT be set back by X days due to additional parts ordered. It usually doesn't change the completion date, but it gives them a cushion just in case, shipping and weather being what it is.
Personally, I think it's brilliant! I got one text telling me my Terrain was doing ver well and was very happy here" (that's kind of funny, you must admit). Everything was going smoothly so far and it looked like the repairs would bad completed on time.
Now, you know they didn't HAVE to tell me that, but giving me a little update on my poor wrecked vehicle was neat. It was as if they were taking care of one of my kids, even though it's really just a hunk of steel.
LOVE THESE GUYS!!! ⭐️⭐️⭐️⭐️⭐️" - Gina
"I received the most professional and complete service from this shop that I have ever had in my life.
I had had only a couple other experiences with Auto Body Shops in my life but this one was the best by far.
Thank you Caliber Team :-)" - Bob
Rated 4.8571428571429/5 based on 7 customer reviews.
- G P.