Nov 11, 2019
"Although it may take a while for the repairs on your vehicle, Caliber Collision did a fantastic job and had great customer service! I didn't particularly like their phone etiquette (I'm sure they were just very busy and I'm a chatter box) however through their text message option for updates they were very prompt, polite, and friendly! Michelle was awesome at communicating with us and keeping us updated. And I must admit, our car drives WAY smoother now than it did before the collision! You can't even tell where the wreck was on our vehicle, it's so seamless and dare I say perfect (and I'm super picky over minuscule details). I'm so happy that USAA recommended this place to us. Even though it may take a couple of weeks to get in, they will definitely take care of you and make the whole process as easy and stress free as possible! Thank you to everyone who worked on our vehicle, you guys are awesome!" - Your Right to KnowNov 8, 2019
"Perfect" - Karen H.Oct 15, 2019
"Our experience was excellent! From our first call to them - till the time our car was ready. Nothing but excellent service - Floyd was THE BEST! Gave us expert advice, fair pricing, and great service. Michelle was wonderful! - this shop is top-shelf and we felt confident with the advice and service we received. They offer the kind of service that is based on excellence -- it shows in everything they do. Thanks to Jason, also, for the extra help! Service based on Excellence." - Thomas W.Oct 10, 2019
"Michelle was absolutely amazing. I was at work she made a visit to check my vehicle and damage. When I got to the office they were all so welcoming and you could feel the vibe was definitely about the customer and their satisfaction. Being new to the area I haven't needed these services and wasn't sure where to go. A friend at work suggested Caliber Collision. Best advice ever" - Melissa J.Aug 19, 2019
"Today I flew into Reno to get my car that was hit while I was in Reno. The Caliber crew was awesome and gave me updates every week and sometimes even more then once. They were always nice and explained what was going on with the repair. Since my computer and electronic parts were taken out by the accident this repair took a bit to make happen. When I got there my car looked amazing but more importantly it drove perfect all the way home to the Bay Area. They also gave me some roses and who doesn't love flowers? So if you want excellent repairs and service I fully recommend this branch and team. They made what started out as a bad trip end well. The lifetime guarantee is a bonus too!" - Melissa J.Aug 19, 2019
"Today I flew into Reno to get my car that was hit while I was in Reno. The Caliber crew was awesome and gave me updates every week and sometimes even more then once. They were always nice and explained what was going on with the repair. Since my computer and electronic parts were taken out by the accident this repair took a bit to make happen. When I got there my car looked amazing but more importantly it drove perfect all the way home to the Bay Area. They also gave me some roses and who doesn't love flowers? So if you want excellent repairs and service I fully recommend this branch and team. They made what started out as a bad trip end well. The lifetime guarantee is a bonus too!" - Karl HoldenJul 6, 2019
"They did a great job on my car. The entire experience was stress free and what I liked most is that they kept me informed daily." - edmond nziokiJun 1, 2019
"Caliber Collision is by far the best in the world of collision at what they do. They aren’t focused on them because their focus is on you. Helping you get back to the rhythm of your life which is their motto that they live up to and exceed. “People don’t care how much you know until you show them how much you care.” - J.C.M They’re an incredible example of this quote by how they give you excellent service that amazes you! George and his team are some of the greatest people."
"Great service and work. They finished on time as promised. They survey is cumbersome and could be improved." - Bill
"I want to thank Mr. Tim Ruff of your Harvard location for an excellent job on my car repairs. Not only was it completed on time as promised but Mr. Ruff stayed late on Tuesday so I could drop my car off for the repairs, then he really went above and beyond when I was have difficulty getting a ride to pick up car, he actually delivered to my home. I am totally satisfied with Caliber's quality of work and the way I was treated by management. I will refer any and all of my friends to Caliber should they need any type of Body or paint repair on their vehicles.
Thank you again Mr. Ruff for your superior customer service." - MaryAnn
"Tim and his team are wonderful! From the moment I brought my car in they went above and beyond my expectations of addressing my car's problems and finding the best solution for me, both financially and timely. Every interaction was positive whether it was on the phone or in person, and I appreciate how honest and accommodating they were throughout the whole process. I never felt like I was being scammed or taken advantage of as can be common when you're a young woman. I felt valued and respected and would highly recommend this location to anyone needing bodywork. I will never go anywhere else! They take excellent care of their customers!" - Delaney
"Thanks to Tim Ruff and Caliber Collision for a prompt and effient job on repair to my car Thanks You" - gene
"Great work. They kept me informed every step of the way. I would recommend highly." - Terry
"Great communication, service and the work was excellent" - Bruce
"Job was completed after minor problem and was finished like new. Manager Tim was great to work with and I would recommend Caliber." - Nick
"Caliber got my car in and out in under 1 day and did a fantastic job, the car looks great" - W.
"Tim is the BEST Body Shop Manager in the business! Quick, reliable and always communicating.
Caliber sets up an auto texting system that informs you how far along your auto is in the repair cycle. For example, if parts are delayed, you get an immediate text that informs you that the completion date MIGHT be set back by X days due to additional parts ordered. It usually doesn't change the completion date, but it gives them a cushion just in case, shipping and weather being what it is.
Personally, I think it's brilliant! I got one text telling me my Terrain was doing ver well and was very happy here" (that's kind of funny, you must admit). Everything was going smoothly so far and it looked like the repairs would bad completed on time.
Now, you know they didn't HAVE to tell me that, but giving me a little update on my poor wrecked vehicle was neat. It was as if they were taking care of one of my kids, even though it's really just a hunk of steel.
LOVE THESE GUYS!!! ⭐️⭐️⭐️⭐️⭐️" - Gina
"I received the most professional and complete service from this shop that I have ever had in my life.
I had had only a couple other experiences with Auto Body Shops in my life but this one was the best by far.
Thank you Caliber Team :-)" - Bob
Rated 5/5 based on 8 customer reviews.
- Nicole B.