Sep 1, 2020
"Everyone I dealt with (from the receptionist to the estimator) was extremely professional and polite. Kept me in the loop as far as the status of the process and delivered on time. Results are amazing! Thank you Caliber!!" - Justyn ClarkAug 24, 2020
"This is sadly the second time that I've had to take my car to a body shop for repairs. Caliber was so good to me the first time, that it was instantly my first choice this time as well." - Elizabeth BrownAug 17, 2020
"The lady that runs the desk is so pleasant! She had me laughing the whole time I was there. My car experience was okay, there was a mysterious new scratch on my hatch’s paint after they fixed my bumper. The mechanic I checked out with definitely did the best he could to make it right. After arriving back home I found a leaking spray bottle in my backseat.. Additionally my car smelled a little funky, but I thought it was just my imagination. Upon further investigation, someone had forgotten to roll my passenger window up and some rain had drizzled inside. Luckily it didn’t damage my carpet just some of my personal items in the door pocket. I think the combination of these things made me less pleased with my experience.." - Bernard SuttonAug 12, 2020
"Great job with the work and return of vehicle" - Daryl
"A blown tire ripped out part of my rear fender and they welded and replaced and she looked just Great!! Customer service is out of this world!! Jennifer and the crew were Great!! Thanks - Daryl E."
"I was so very pleased with my experience at Caliber Collision. My car is just a little over a year old and I was heartbroken to get rear ended twice just before Christmas. When I took it in for the estimate Danny made sure I understood exactly what they would be doing to repair it. While it was in the shop he called twice to let me know the progress they were making and then managed to get it back to me 4 or 5 days early. The receptionist (I forgot to get her name) was great at helping with the intake and very cordial when I visited the shop. A great, great job!! Thanks for everything!" - Elvin
"When hit a large pothole last year I was devastated by the amount of damage. Allstate was fantastic to us but I was still concerned who to have do repairs that would keep the car original. Sheehy Ford recommended Caliber Collision on Midlothian Turnpike. I spoke to Aaron and he was courteous and professional. The car was repaired and looked and drove great. I have continued to rely on Aaron to recommend places to get other work done. He has always been helpful and I appreciate his attitude towards everyone. All the staff have always been helpful when I have gone in to the office to see Aaron. I will always take any of our cars requiring repairs to them and recommend them to anyone that needs repairs." - Clark
" Just had a great experience at Caliber Collision Richmond Pocono. Side panel of my van needed to be repaired and was told it would take the better part of a week. Was pleasantly surprised when it took one day. Car looks great and operates perfectly - very, very satisfied! Danny and his team are awesome!! - Tracey" - Tracey
"I've recently had the pleasure of meeting one of your employees this morning, an tree had fallen in my driveway and I myself am not as strong as I used to be, the young gentlemen by the name of jermaine stopped as he saw me struggling, not only did he move the tree but he also referred me to caliber collision to have my vehicle body work done. I commend caliber collision for having such awesome employees that go out of their way to help others in need. Kudos to you guy's." - Reginald
"Beautiful job with fast and pleasant service. I would recommend this location to anyone." - Jeanette
"Aaron, the adjuster was excellent in managing my account and fully informing me throughout the process. I had a previous positive experience with this shop crew (formerly with a Ford dealership). This time they did another outstanding job in restoring the body of my car. Their work is superior to any other body shop crew in the Richmond area. I have been recommending Caliber to all of my friends and relatives. Excellent company!" - Sandra
"I have had the best experience ever with Caliber Collision. They gave me expert service and they have a warm and friendly staff. Their front desk coordinator Johnnis makes you feels comfortable the moment you walk through their doors with her friendly banter and smile. Aaron the intake person for my claim made sure I understood how he arrived at the cost to repair my car. The day I brought my car in it was a rainy and dreary day. I had been given a completion time of two hours but they completed the job in one hour. When I left their shop I had dumb luck. My car completely died about a mile from their shop. I called back to their shop and two of their employees Brittany and Dalton came out in the pouring rain to give me a jump start. At the time I thought it was my battery. It turns out it was my alternator that died. Brittany and Dalton gave me a ride back to Caliber Collision and their manager Tom went so far as to go to my car in the pouring rain to haul my car to a nearby repair shop. My emergency was not their problem but that did not stop them from going out of their way to be accommodating. They went well beyond my expectations. I whole heartily recommend them. It is better to know them and not need them, then to need them and not know them.
I can’t thank them enough
Ann G" - ann
"I felt like my car was in the best hands possible. I was kept up to date on what was needed and how long it would take to get my car back. It looked brand new and I have had nothing I needed to have checked out since Caliber repaired it. I would use them again." - LINDA
Rated 4.8/5 based on 5 customer reviews.
- Leigh-Ann & Bryce