Nov 27, 2019
"I was involved in a traffic accident last month. My record was previously undefeated or had at least over 20 years of safe driving without ever having to file a claim. Well, I had to check off the checklist in order to get the ball moving right: AAA, CHP, and of course contacted my insurance company to generate a claim. However, I still needed to have repair work done. So, I did what any person in my position would do.... got on YELP and started reading reviews of nearby collision centers. And, I found a gold mine with Caliber Collision of Riverside (6634 Indiana Ave). My estimator was Brian Assad who took the time to answer and address every question and concern. Brian kept me in the loop every step of the way with automated text messages every other day with repair updates. The work was even completed ahead of schedule and my car was restored to its former glory. This location even has an adjacent rental car agency (Enterprise) next door. By the way, the complimentary coffee in the lobby was pretty good too (flavored creamers ). All and all, my experience was smooth and painless. If you find yourself in need of repairs, please do not hesitate to take your car here. Drive safely and responsibly my friends." - Soheila G.Nov 26, 2019
"Jay and the Tech's gave me the best customer service experience I've ever had!!! I received pictures every step of the process and an explanation of what was taking place. They are the BEST!!!" - Jennyfer ThompsonNov 12, 2019
"Had car fixed here after husband hit a mountain lion. Over $8000 worth of damage as if it never happened. Entire driver side was replaced! Kept him updated via txt messages and phone calls. Very professional!" - Scott F.Nov 7, 2019
"Two thumbs up to the Caliber Collision crew! Thank you Jay and Rusty for getting my ride back in order. I no longer need to deal with my side mirror flapping in the wind! The level of professionalism and the consistent communication during the process was simply a nice touch." - Jazlyne M.Oct 28, 2019
"David is very helpful when it came to dealing with getting an estimation on my car and everything after that. He answered all the questions I had and had great customer service!" - Poncho FernandezSep 27, 2019
"Awesome experience ! Even better than I expected! Brian was such an awesome dude! Helped me get my car repaired properly, where another shop was trying to have me put out of pocket for other parts my car needed. Highly recomend this place." - Bryan D.Sep 23, 2019
"Great service and support. Edgar was great and kept me posted everyday. My Mercedes E350 needed the rear bumper replaced after I got rear ended. Caliber did an amazing job and finished it faster than expected. Would recommend!" - Carol O.Sep 13, 2019
"Amazing customer service experience. Over the top daily updates that kept me posted on the status of my vehicle. Caliber Collision turned an unfortunate incident into a seamless solution." - Sherrie
"I was recommended by my insurance to go to Caliber Collision and I’m glad I did. My car looks perfect and the customer service was exceptional. I’ve worked with other body shops and they don’t even come close to how I was treated at Caliber. David did a great job keeping me informed and answering all my questions. Definitely will recommend this company and location. " - Marie
"Brian was the best! My car was ready earlier than promised and he was very good at keeping me updated the entire way through the process. I will definitely come here if I ever need a body shop again!!"
"This is the first time I have had to take a car in to be repaired because of an accident. I drove on to the lot at the Riverside location and almost Instantly I was met with an adjuster. He walked up to the car asked what insurance company I had, showed me where to park and he took it from there. This gentleman's name is James Southard. From him I received the assurance I needed and therefore I felt secure when I left the lot in a rental car.This happened on January 17th (this year) and James called on the 20th and told me I could come pick up my car. I am a senior citizen and the care I received from James and the office staff was out standing. I was in Management for years before my retirement and Caliber Collision has the type of individuals working for the company that I had in my employ. The service department speaks for itself (I was completely satisfied with the work they did) . I appreciate the care and respect I received. This is not always true with a lot of senior citizens (as I am)
Be sure to see that James receives the pat on the back he deserves.
I thank you all for your service
Ina Barrett" - INA
"Antonio and Jesse were awesome!! They kept me well informed on all of the repairs they were making to my vehicle each week. They made the whole process very easy and made me feel comfortable about a situation that was already stressful. I will definitely recommend this shop to my friends and family!" - Jessica
"Very nice job." - Nedra
"Jesse Perez was outstanding. My car had been read ended with extensive damage. Jesse was calm and professional and really went the extra mile. Even in his off time he was always available. Not to mention that car looks and drives just as it did before! Great job Caliber and and thanks to Jesse Perez. I wish that I could give the same type of props to my Insurance Co. but, unfortunately I cant." - Jerrell
"Caliber is the only place I'd take my BMW. I was referred there by other BMW owners. When I brought my car in, they treated my issue with a sense of urgency but didn't compromise one bit in making sure every issue was resolved. Allison, of Caliber, has a sharp eye and is excellent at navigating through the process to get the job done right. Every point of contact there is like Nordstrom service, from the front desk to service, repair and shuttle. All of them kind and caring. Thank you a Caliber for taking care of me!" - Leigh
"I have taken every kind and type of vehicle from a Chevy pick up to a S Class Mercedes each and every repair is A+ I will if necessary return again." - Bernard
"Last Dec. you did an awesome job fixing my van!! So in Aug. You took care of my moms car !!! Another excellent job!!!" - Kyle
"My contact was very courteous and thoughtful of my situation and timeframe. Also, my car looked great and was very clean when it was returned to me." - Toni
"Our car 2008 Camry had damage to the front end do to someone backing into us. Our car was completed in a timely manner and when it was returned to us it was like brand new. The car had been totally detailed inside and out. This is a great place to take your car or truck when you are in need of body work. The shop is on Arlington at Indiana in Riverside, CA
Dale and Jan" - Dale & Jan
"Antonio--for the 2nd year in a row--provided outstanding customer service in the repair of my vehicle ! On a nearly daily basis, he emailed me updates on the status of repair and was always accessible.
And, when it came time to release the vehicle after a final inspection, he escorted me out to take a look at my old car, freshly washed and looking new again." - Karl
"Armando Hernandez, at Caliber in Riverside has worked on my Audi TT three times, and done an awesome job every time!!
Recently a dealer worked on my car and told me I needed a new $5000. transmission or a new $40,000 car!
I felt uneasy, and asked Armando to check it out!
He found the dealer had failed to tighten the lug nuts holding my right front wheel on. Transmission was fine, but the wheel was in grave danger of coming off as I drove!
SO, Armando, and his mechanic, not only saved me a lot of money, they probably saved my life!!
If you ever visit Caliber Collision in Riverside, ask for Armando!! You will be GLAD you did!!!
-Karen" - Karen
"23 TIMES SEPERATE FROM ORIGINAL TIME IV'E BEEN IN TO GET SOMETHING FIXED AND EACH & EVERY TIME THE PROBLEM HAs been correceted by the staff at caliber with littel or no cost to me and a factory level job was completed by this facility with littel or no inconvenience to ,me great job and frindly service would not take my automobile any place else when it needs collision repair profesonal jiob get caliber you will never go any were else" - DOUGLAS
"thanks. great repair. good as new" - herman
"Dear Louis Medina. Thank you so much for the exceptional work carried out on my Camry. From start to finish great customer service EXCELLENT. keep up the good work you guys did a fantastic job and I am extremely happy my car looks brand new. Sincerely Saffron Jade Johnson" - Saffron Jade
"Dear Caliber Riverside,
PLEASE give Armando Hernandez and Ramone (Last Name Unknown) a RAISE! They did such an OUTSTANDING job taking care of me, and there was minor damage that they both repaired FOR FREE, when some other repair shop would have charged me! And, if possible, PROMOTE those 2 guys, they DESERVE it! I hope you show this feedback to them! :-)
- Theodore (Ted)" - Theodore
"Antonio and the rest of the staff did a fantastic job keeping me updated on the progress of my vehicle. The car looked impeccable when I picked it up and I was pleased with the care they took of my personal possessions that I left in the car. Thank you very much." - Lisa
"A great experience from beginning to end. I was constantly informed as to my vehicle's progress by Antonio. Pete King is also very helpful knowledgeable. There were several young individuals who worked on my car that are true craftsmen. One such man, whose wife had just had a baby and he was totally focused on fixing my car. Please extend a special thanks to him (Chad?) and the others that did an exemplary job." - Todd
"Appreciated Edgar's follow-up and keeping me updated as soon as he had new updates.
Unfortunately, have had previous accidents and had to go to Caliber before but because I have been there and the repairs were done satisfactorily and quickly in the past, I felt very comfortable going back there with my vehicle. Thanks for making the process as painless as possible." - Maryann
"I brought my car in for repairs to this specific location in riverside, the one on Indiana. The process was rather fast and easy ;) the whole staff was pretty awesome, great customer service! Brian specifically was highly professional ...kept me updated on the statist of my car ... And everything was taken care of in a timely manner. I highly recommend this location!!!! " - Joanna
"Thank you Edgar for the amazing customer service you provided and for all the help in getting my car fixed. Edgar is truly one of the friendliest people I have come across in customer service and truly an extremely nice guy. Thanks again to Caliber and especially Edgar." - kevin
"I was very pleased with the service I received from Jesse Perez. He was friendly, professional, and helpful throughout the entire process. I really appreciate how he went the extra mile for me and I would certainly recommend him to my family and friends." - Jennifer
"I would not even consider any other repair facility. They have repaired major & minor damages on three different occasions and all have been A+ on all points." - Bernard
"I had an accident away from home. The car was towed to Caliber. I was referred by both AAA and Progressive. The quality of personal customer service to the quality of the complete repair was bar none. No one like to leave their car in another county, and I would go back to San Bernardino for any repair! I would recommend anyone to Caliber---Ann Marie Sun City, CA" - Ann Marie
""Jesse Perez gave me great customer service, and helped every step of the way" -Rosa" - Rosa
"Every time my husband sees my car now, he asks "did you just get your car washed?" Even though it may have been a couple weeks between car washes, the car looks shiny and new! We are thrilled with the quality of the work and that Calibur stand behind it's warranty! thank much" - Lisa
"I can not specifically recommend any one person. Everything is always perfect.
Great communication and progress reports. My only negative comment is that there is always a luxury car parked n the handicapped space nearest the building. Being handicapped needing the space it bugs me.
." - Russell
"I had a phenomenally good experience. The only things I would say are: estimate completion time long rather than short; failed to remount my license plate on front bumper." - Doug
"I just want to thank you for the outstanding job you did on my Jeep. More than that, I want to thank you and congratulate you on the absolutely outstanding customer service and follow up. Brian Assad was my contact and he kept me up-to-date all through the process. In addition, the entire team was fantastic. I am so very impressed with the coordination between my insurance company, the rental car agency and the repair work. You took what could have been a frustrating, nerve wracking experience and turned it into an outstanding, positive experience. Thank you so much. I am recommending you to everyone I know!
Lesley" - Lesley
Rated 5/5 based on 10 customer reviews.
- Jason W.