Jul 1, 2020
"Ashton and the crew are great! Take your business there." - Kari UtzJun 29, 2020
"I worked with Kyle, Ashton, and their teams. They were all fantastic. I had a bit of an unusual situation and they worked with me, providing professional service, excellent follow up/updates, and a beautifully finished product ahead of schedule. Their service and skill were equally wonderful!" - Mark MatthewsJun 24, 2020
"Ashton and the other team members of Caliber Collision in Roanoke, made fixing my car effortless and painless! I loved my experience here and recommend most highly! Ashton, my service representative was timely, helpful, informative, and perfection driven. Moreover, he was an effective advocate with my insurance company. I arrived for the repair estimate of damages to the brown VW Jetta pics I uploaded. He painstakingly described all the decision tree branches they would follow regarding repair vs replace with used and/or new parts. Moreover, he assured if the insurance company chose used parts and the used parts received were sub par, he would not compromise and ensure I received the best parts (new or used). Glad he did, because the first door sent to the shop apparently wasn't much better than mine! On the day I dropped it off to start the repair work, the front desk employee (sorry, I can't remember her name), was tremendously helpful. She navigated me through the waters of renting a loaner car. She secured the rental and another employee drove me to get the rental! On the day that I picked up my car, everything was perfect. The Jetta was washed, polished, and shining brightly! Everything was done perfectly and delivered earlier than I expected. Not only was the paint job factory fresh, the body part gaps were even and just like new! Moreover, they aligned my front end and negotiated for a new passenger-side front tire In conclusion, the lovely woman at the front desk made "settling up" easy as pie. First she helped me split my bill (both deductible and some optional work Ashton suggested) across two debit cards. Moreover, she also took care of my loaner car. I parked it in their lot and she ensured the rental company was paid and the car returned to them. All in all, Ashton and everyone else I met, made this the best experience I have ever had repairing my car after an accident. Thanks y'all 👍" - Erick BenitezJun 22, 2020
"Kyle made sure my truck came out looking new 🤩 and make sure no leaks no problems , ask for Kyle , his team doing wonders , and always on time , this team working on my future cars No cap" - Mitchell WhatleyJun 13, 2020
"My experience with Kyle and Ashton at this location was the most outstanding display of customer service I have ever seen. Day 0: I get rear-ended and the rear bumper of my Ford F150 is bashed in from the impact. State Farm called within two hours of the incident and asked body shop I wanted to use for the repair. With no accident history, I asked for a recommendation. The agent suggested Caliber Collision in Roanoke. I agreed. She set the appointment for the following morning. Day 1: Ashton, the service tech and estimator, meets me on time. He quickly and efficiently evaluated the damage. He estimated he could have it done in two days. Enterprise showed up with another F150 within minutes. Later that afternoon, Ashton called to tell me they were making progress and expected to be finished on time. Day 2: Ashton called just before lunch and said they would have it finished that day (Thursday) instead of Friday. The receptionist called at 5:30 pm and said my truck was ready. I arrived just before 6 pm. My truck was out front, washed inside and out and the repair work was flawless. So from the time of the accident until I had my truck repaired and back in my possession consumed a total of 2.5 days. Incredible. Nicely done Kyle and Ashton." - Quality1rvMay 28, 2020
"My daughter had an accident with her 2019 Jeep Cherokee . We brought our Jeep to Caliber Collision to have it repaired . From the time it arrived on the wrecker we we greeted with a fast update from one of the office administrators Kelsey . She was very professional and informed me that a advisor would be calling to let me know the status of the repair . The next day the service advisor Ashton reached out to me and gave me the schedule of days and repair that our jeep would take . Through the whole process both of these employees were in constant communication on the progress of the jeep . With the Jeep being ready to go ... ( ahead of schedule ) Ashton waited after hours to accommodate me to pick up the Jeep. We could not be happier with the work that was performed on the Jeep that restored it back to looking new . Great Job all around ." - Andrew HudsonMay 13, 2020
"They were able to get my truck repaired in 3 days as promised. The work they did made it look like new. They also fixed my wife’s Pathfinder a few weeks before quickly. Very professional." - F. NitschkeMay 9, 2020
"Very friendly, helpful, and competent personnel. I came in to have a scratch repaired under the coverage of someone else's insurance. CC worked with insurance and rental company. Everything was arranged for me. I brought in my car, got the rental right away. After assessment of the damage the insurance adjuster gave me a call and informed me about the repair estimate. CC kept me updated and finished the repair within the day. They even allowed me to pick the car up after hours. THAT IS JUST GREAT SERVICE! Thanks so much. By the way the car was not only repaired, it was freshly cleaned and vacuumed when they returned it to me! ABSOLUTE RECOMMENDATION!" - Cindy AustinMay 5, 2020
"I took my car to Caliber and I was very pleased at the paint job they did. They were kind and helpful. I will definitely recommend them to family and friends. I will definitely be back if needed." - Ronald KennyApr 21, 2020
"I've had work done with other Caliber locations in the past, always done right. This Caliber was no exception. Ashton got me fixed up under budget and ahead of schedule, really couldn't ask for more!"
Rated 4.9/5 based on 10 customer reviews.
- Bill Bivens