Oct 7, 2020
"I am SO impressed with Caliber Collision in Webster, NY! After someone backed into my car and damaged the fender and driver door, I took it to this shop. Not only is the staff pleasant and professional, but they made the whole experience completely stress-free for me. AND the job they did on my car was amazing! You can't see where the damage was at all and they guarantee their work for as long as you own your car. I was embarrassed that my car was badly in need of a vacuum and good cleaning and was totally surprised that it was spotless when I picked it up!I can't say enough about these guys and the job they did. I'll never go anywhere else!" - Dominick M.Oct 6, 2020
"About a week ago or so I took my White Audi in for body damage repairs due to vandalism by another person. I was really upset due to this and frustrated already with having to be in the situation where I needed to come in to a repair shop and handle it. When I arrived I was greeted by a nice gentleman by the name of Greg, whom works there. He's a very nice and understanding individual who empathized with my situation and patiently went over the damage on my car and even pointed out damage that I may have not noticed too. After going over the damage with me he gave me the insurance quote for the repairs and also the estimated time until I could pick up my car when it was finished being taken care of. He told me it was going to be about a week and instead only took 2-3days (which was awesome!). I hope in never in this situation again but to whomever reads this, if you are...i urge you to work with Greg. He's a great representation of what customer service is and a good face for Caliber Collision." - Todd BernsteinOct 5, 2020
"Their staff has been super helpful and friendly and professional. They have done a great job and they 100% stand by their work." - Peter A.Sep 30, 2020
"Simple and easy process. Brent was my estimator and he gave me a solid breakdown of what the costs and eta were going to be. He had excellent communication, and kept me updated every other day on the status of my car without me having to call and pester. One of the best customer experiences I've had in some time."
"You did such an awesome job and had my vehicle ready when you said you would. Thank you so much" - Karen
"Robert, at the Rocklin location, is AMAZING! He made the process of getting through a car accident, so easy! I would recommend anyone needing body repair go to Caliber, and be sure to ask for Robert! " - Pam
"Thank you Andy Wheaton. You did an amazing job on my car and the best customer service!! Thank You again-Thelma" - thelma
"I was very impressed with the ease of the process and how quickly I got my car back. I have recommended Caliber to 2 of my friends! Great Job!!!" - Lou Anne
"Andy at CC was extremely polite and professional. He kept us informed of the progress on repairs to our vehicle. The work was done on time and expertly done. Thank you Andy and CC." - Jim
"Service Advisor John Hernandez was excellent and reliable. So as the rest of the staff I dealt with.- Rolly" - Rolly
"On July 31st, I had the pleasure of meeting your service advisor Casey Cox, at your Rocklin, CA location.
Since my Infiniti dealer does not do body work nor have a body shop, they only provided me with one recommendation: Caliber Collision. They handed me an info card, for two of your locations (Rocklin and Roseville).
Since I was so close to the Rocklin location, I chose to go there and I am extremely pleased that I got to meet Casey.
Casey represents integrity, honesty, courtesy and professionalism, most of which is rarely experienced nowadays. His immediate greeting made me feel comfortable; his words made me feel confident; his understanding provided clarity.
While I’m sure you pride yourself on having exceptional staff, I felt it my obligation to write you, to express my total satisfaction and ease of mind, all because of Casey.
Casey took the time to review the estimate and explain all options. It appeared to me that his goal was to ensure that I could have total trust in him and the Caliber Collision staff, at your Rocklin location.
Although at this time I am postponing the repair work (cosmetic, rather than functional), I can assure you that when the time comes, I will take my car to Casey, even though I have another Caliber Collision in my immediate town (Lincoln, CA).
While I would venture to say that your mission statement and business ethos are probably among the highest of quality and standards, it’s professionals like Casey, that make the difference.
If I were still in business, I would welcome Casey, as part of my team; they don’t make them like that anymore.
Please pass on my thanks to Casey, for making me feel comfortable and confident, in him and his Rocklin associates.
(916) 616-05875" - Steve
"I would like to thank Brent and Megan as well as all the staff at Rocklin Caliber Collision for doing an AMAZING job on my Honda Civic. Brent and Megan answered all my questions that i had. what started out as a very stressful situation for me turned into an amazing experience thanks to Brent and Megan as well as all the staff at Rocklin Caliber Colision. they got done with all my repairs to my car two days early, i can not thank you all enough for that! if i ever need repairs done to my car again i will most definitely come back here. the costumer service here at Rocklin Caliber Colision is amazing! My car looks So Good! Thank you all again for everything." - Kaitlin
"Brent was fabulous to work with. My car went in on Monday and by Wednesday afternoon it was ready. Repair work looks great and they were even able to fix a window that fell off the track. The paperwork was handled through my insurance company with no problems. Enterprise car rental is right in the same office. So convenient and they were also very easy to work with. I would highly recommend this body repair shop." - Sylvia
"I cannot say enough good things. I have needed repairs a few times over the past few years and I always go to Caliber Collision. You guys are great. And I have had some really bad experiences with other places over the years too. Both times I have been here I have worked to Casey who is great and very customer oriented. He explained everything to me, told me what would happen and when. No surprises, no issues. He was on it and even had my car done sooner than expected. My car is flawless now!! My car literally came out looking better than it did before the accident. The whole staff is very friendly and professional. Having the rental car company in the same building is even more of the huge plus. Thank you Caliber for making a bad situation painless and simple for me!!" - Tish
"Very satisfied with Greg! Did a great job with my honda, would definently come to him again. " - Daniel
"I had my prior car repaired at this shop (under another name then), and that's why I chose to take my Corolla here. Andy quickly got an estimate for me, and it was very reasonable. I took my car in on a Tuesday afternoon and had it back by the following Monday. They did a fantastic job and even detailed it for me. They also set up a rental for me thru Enterprise right next door, which is very convenient. I highly recommend Caliber and would definitely go there again. *****" - Karol
"I was more than happy to see my car in a better condition after the repair than it has ever been until my accident! They payed extreme attention to detail, constantly kept us informed on the repair process, and were very very friendly. Top customer service and repair quality!! Thank you so much!!" - Anna-Lena
"The was an effortless, positive experience. Staff were extremely friendly and helpful. The car went in and out at warp speed. I could not believe it when I got the call that it was finished. My insurance company already had a handle on their integrity and work, which was to be the first in my journey of assurance. GREAT PEOPLE!!!!!" - judith
"Big thanks to Service Adviser Robert, Assistant Center Manager Brent, and the mechanic who worked on my car (whose name I unfortunately did not get). Thanks to the three of them (and the rest of the helpful and friendly staff) my car was back on the road after a minor accident, back in a reasonable amount of time and cost. If that had been the end of my experience with Caliber, it would have been a good one. A couple of months later, however, it got better. I finally acted on a noise that had been bothering me and returned to ask the folks at Caliber. I again received a warm greeting and great service. The noise turned out to be part of the natural operation of my car's brakes. Caliber charged me nothing for looking at my car, treating me well through the whole process. Thank you Robert and Brent and the Caliber crew!" - Jake
"Excellent results. Very pleasant personnel." - Barbara
"In Dec. of 2013 I was rear-ended, and AAA recommended Caliber Collision. My car was towed in, and I received a call from Casey(sp?). He was extremely professional, while very personable, kept me updated on the status of car and insurance, and when I picked up car, I was amazed. It looked like a new vehicle. Casey spent a lot of time going over everything with me, and was patient w/my endless questions. In June, I phoned to ask if he had any pictures, as my attorney wanted them for my case. Casey emailed them to me in minutes!! Then, my daughter ran over a curb in her new Toyota Camry, and dented the underside of the corner
front of her car. Casey said he'd take a look at it. While we waited inside (all support staff are friendly and helpful) for a short period of time, he asked us to come out and see the car. He had pounded out the dent at NO COST. I am a widow on a limited income, and I almost cried with relief and thanks. You do not often get this type of service these days, and I will recommend Caliber Collision to anyone I know. Also, if my daughter saves enough, we will go back and have her dent painted over (although you can hardly see it now) Thank you for being such a customer oriented and honest company." - Helene
"This is our third repair on three different vehicles and all have been pleasant ones. They are very detail oriented and time sensitive. Their performance is beyond reproach. Quality results every time and on time. Thanks for taking good care of us. Pete & Terry Torres." - Andres
"Car looks great, but windows whistle at high speeds or in wind. Frustrating problem. They have worked on it several times and it still whistles." - Richard
"Andy Wheaton was so helpful to me in this stressful situation. He kept me informed with everything they were doing, and got my car out on time. I had a good experience thanks to Andy." - Linda
"Andy was a tremendous professional. He remained in contact with me throughout our repair process and was always available when I had a question. Thank you Andy! Caliber is fortunate to have you!" - Kurt
"Thanks Andy for getting my car out 1 day sooner." - sunie
"Andy was very professional and kept me in the loop at every stage of the service. I was very happy that the car wasn't deemed totaled since I just bought the car 3 months ago. I would absolutely recommend Andy and Caliber." - Jacqueline
"Caliber Collision did a wonderful job on my BMW to the point that it did not have any evidence of an accident and later when my warning light came on that the passenger air bag is not working I went back Caliber and they spent several hours without success and said to take my car to the dealer and if the problem was Caliber, Caliber would pay. (It was not Caliber's problem)" - Bob
"Brought our car in for an estimate. Excellent customer service from Brent." - Shannon
"I just had my car fixed and am so very happy with Caliber Collision in Rocklin. Andy was my contact and went way above and beyond in making sure my experience with Caliber Collision was great. From walking around my car with me and pointing out things to making sure I was treated good at the car rental. He kept me in the loop as to how my car was doing and when I should expect it done. I really want to rave about Andy and the whole group there. Thanks for making a normally unpleasant trip into a good experience." - Joan
"Rocklin Caliber Collision has great customer service. Andy provided a quick and accurate estimate that was easily approved by our insurance company. Andy emailed and called several times during the repair process to keep me updated. My car was ready a day earlier than promised, and returned washed and vacuumed. The repair work was high quality with excellent customer service. I know this sounds like one of those phoney reviews, but we truly are impressed with Caliber Collision." - William and Debbi
Rated 5/5 based on 4 customer reviews.
- Lynda B.