Nov 22, 2019
"I was directed by the insurance company to go there and get a quote. I arrived and was asked no less than 4 times if I had an appointment. * EDIT* The manager reached out to me and Apologized. He assured me it was a mix up on the insurance company part and he is training his staff on how to handle the situation. The manager seemed Like a stand up guy and handled the situation in a timely matter." - Nola L.Sep 26, 2019
"Excelent service and quality of repairs. They worked directly with our insurance company, kept us updated, had a car rental company adjacent as well. This made our experience seamless. All of the employees we worked with were respectful and kind." - Noelle K.Sep 9, 2019
"I got rear ended & took my car to Caliber Collision. They had my car for nearly 4 weeks.... but once I got my car back it looked brand new! They even washed my car. It still makes a weird noise and has a flat tire after I picked it up. The manger was able to help me out with tire & they put some oil or something to help with the weird noise my car was making. I'm so happy to have my car back & the customer service was great!" - Shel C.Aug 22, 2019
"I got rear ended 2 weeks ago and needed to take the SUV to get the bumper fixed. From start to finish, hands down the best repair business. Isaiah was my go to man and he was simply amazing. Friendly efficient, always kept me informed of what was going on. 4 days in the shop and when I picked the car up it was sparkling!" - Mary T.Jul 26, 2019
"I brought my car in for an estimate this week. I was greeted by the most friendly and wonderful customer service representative. Each of my kids got a bag of popcorn that they enjoyed during that 15 minute wait while the service man did the estimate. Overall it was a wonderful experience and I felt that I received exceptional customer service. My kids can't wait to go back;)" - Marc MooreJun 29, 2019
"Excellent job. Brent work his magic and the car was done on time and looks great!" - chaunce bairdJun 25, 2019
"Caliber collision is just plain top notch, in their field. Their quality of workmanship, attention to detail, and customer service is "top shelf", no other way to put it. This kind of work does not come free, but you get what you pay for with this outfit, and then some. Just top notch! Repeat customer, and I will go no where else for auto body and paint repair expertise."
"You did such an awesome job and had my vehicle ready when you said you would. Thank you so much" - Karen
"Robert, at the Rocklin location, is AMAZING! He made the process of getting through a car accident, so easy! I would recommend anyone needing body repair go to Caliber, and be sure to ask for Robert! " - Pam
"Thank you Andy Wheaton. You did an amazing job on my car and the best customer service!! Thank You again-Thelma" - thelma
"I was very impressed with the ease of the process and how quickly I got my car back. I have recommended Caliber to 2 of my friends! Great Job!!!" - Lou Anne
"Andy at CC was extremely polite and professional. He kept us informed of the progress on repairs to our vehicle. The work was done on time and expertly done. Thank you Andy and CC." - Jim
"Service Advisor John Hernandez was excellent and reliable. So as the rest of the staff I dealt with.- Rolly" - Rolly
"On July 31st, I had the pleasure of meeting your service advisor Casey Cox, at your Rocklin, CA location.
Since my Infiniti dealer does not do body work nor have a body shop, they only provided me with one recommendation: Caliber Collision. They handed me an info card, for two of your locations (Rocklin and Roseville).
Since I was so close to the Rocklin location, I chose to go there and I am extremely pleased that I got to meet Casey.
Casey represents integrity, honesty, courtesy and professionalism, most of which is rarely experienced nowadays. His immediate greeting made me feel comfortable; his words made me feel confident; his understanding provided clarity.
While I’m sure you pride yourself on having exceptional staff, I felt it my obligation to write you, to express my total satisfaction and ease of mind, all because of Casey.
Casey took the time to review the estimate and explain all options. It appeared to me that his goal was to ensure that I could have total trust in him and the Caliber Collision staff, at your Rocklin location.
Although at this time I am postponing the repair work (cosmetic, rather than functional), I can assure you that when the time comes, I will take my car to Casey, even though I have another Caliber Collision in my immediate town (Lincoln, CA).
While I would venture to say that your mission statement and business ethos are probably among the highest of quality and standards, it’s professionals like Casey, that make the difference.
If I were still in business, I would welcome Casey, as part of my team; they don’t make them like that anymore.
Please pass on my thanks to Casey, for making me feel comfortable and confident, in him and his Rocklin associates.
(916) 616-05875" - Steve
"I would like to thank Brent and Megan as well as all the staff at Rocklin Caliber Collision for doing an AMAZING job on my Honda Civic. Brent and Megan answered all my questions that i had. what started out as a very stressful situation for me turned into an amazing experience thanks to Brent and Megan as well as all the staff at Rocklin Caliber Colision. they got done with all my repairs to my car two days early, i can not thank you all enough for that! if i ever need repairs done to my car again i will most definitely come back here. the costumer service here at Rocklin Caliber Colision is amazing! My car looks So Good! Thank you all again for everything." - Kaitlin
"Brent was fabulous to work with. My car went in on Monday and by Wednesday afternoon it was ready. Repair work looks great and they were even able to fix a window that fell off the track. The paperwork was handled through my insurance company with no problems. Enterprise car rental is right in the same office. So convenient and they were also very easy to work with. I would highly recommend this body repair shop." - Sylvia
"I cannot say enough good things. I have needed repairs a few times over the past few years and I always go to Caliber Collision. You guys are great. And I have had some really bad experiences with other places over the years too. Both times I have been here I have worked to Casey who is great and very customer oriented. He explained everything to me, told me what would happen and when. No surprises, no issues. He was on it and even had my car done sooner than expected. My car is flawless now!! My car literally came out looking better than it did before the accident. The whole staff is very friendly and professional. Having the rental car company in the same building is even more of the huge plus. Thank you Caliber for making a bad situation painless and simple for me!!" - Tish
"Very satisfied with Greg! Did a great job with my honda, would definently come to him again. " - Daniel
"I had my prior car repaired at this shop (under another name then), and that's why I chose to take my Corolla here. Andy quickly got an estimate for me, and it was very reasonable. I took my car in on a Tuesday afternoon and had it back by the following Monday. They did a fantastic job and even detailed it for me. They also set up a rental for me thru Enterprise right next door, which is very convenient. I highly recommend Caliber and would definitely go there again. *****" - Karol
"I was more than happy to see my car in a better condition after the repair than it has ever been until my accident! They payed extreme attention to detail, constantly kept us informed on the repair process, and were very very friendly. Top customer service and repair quality!! Thank you so much!!" - Anna-Lena
"The was an effortless, positive experience. Staff were extremely friendly and helpful. The car went in and out at warp speed. I could not believe it when I got the call that it was finished. My insurance company already had a handle on their integrity and work, which was to be the first in my journey of assurance. GREAT PEOPLE!!!!!" - judith
"Big thanks to Service Adviser Robert, Assistant Center Manager Brent, and the mechanic who worked on my car (whose name I unfortunately did not get). Thanks to the three of them (and the rest of the helpful and friendly staff) my car was back on the road after a minor accident, back in a reasonable amount of time and cost. If that had been the end of my experience with Caliber, it would have been a good one. A couple of months later, however, it got better. I finally acted on a noise that had been bothering me and returned to ask the folks at Caliber. I again received a warm greeting and great service. The noise turned out to be part of the natural operation of my car's brakes. Caliber charged me nothing for looking at my car, treating me well through the whole process. Thank you Robert and Brent and the Caliber crew!" - Jake
"Excellent results. Very pleasant personnel." - Barbara
"In Dec. of 2013 I was rear-ended, and AAA recommended Caliber Collision. My car was towed in, and I received a call from Casey(sp?). He was extremely professional, while very personable, kept me updated on the status of car and insurance, and when I picked up car, I was amazed. It looked like a new vehicle. Casey spent a lot of time going over everything with me, and was patient w/my endless questions. In June, I phoned to ask if he had any pictures, as my attorney wanted them for my case. Casey emailed them to me in minutes!! Then, my daughter ran over a curb in her new Toyota Camry, and dented the underside of the corner
front of her car. Casey said he'd take a look at it. While we waited inside (all support staff are friendly and helpful) for a short period of time, he asked us to come out and see the car. He had pounded out the dent at NO COST. I am a widow on a limited income, and I almost cried with relief and thanks. You do not often get this type of service these days, and I will recommend Caliber Collision to anyone I know. Also, if my daughter saves enough, we will go back and have her dent painted over (although you can hardly see it now) Thank you for being such a customer oriented and honest company." - Helene
"This is our third repair on three different vehicles and all have been pleasant ones. They are very detail oriented and time sensitive. Their performance is beyond reproach. Quality results every time and on time. Thanks for taking good care of us. Pete & Terry Torres." - Andres
"Car looks great, but windows whistle at high speeds or in wind. Frustrating problem. They have worked on it several times and it still whistles." - Richard
"Andy Wheaton was so helpful to me in this stressful situation. He kept me informed with everything they were doing, and got my car out on time. I had a good experience thanks to Andy." - Linda
"Andy was a tremendous professional. He remained in contact with me throughout our repair process and was always available when I had a question. Thank you Andy! Caliber is fortunate to have you!" - Kurt
"Thanks Andy for getting my car out 1 day sooner." - sunie
"Andy was very professional and kept me in the loop at every stage of the service. I was very happy that the car wasn't deemed totaled since I just bought the car 3 months ago. I would absolutely recommend Andy and Caliber." - Jacqueline
"Caliber Collision did a wonderful job on my BMW to the point that it did not have any evidence of an accident and later when my warning light came on that the passenger air bag is not working I went back Caliber and they spent several hours without success and said to take my car to the dealer and if the problem was Caliber, Caliber would pay. (It was not Caliber's problem)" - Bob
"Brought our car in for an estimate. Excellent customer service from Brent." - Shannon
"I just had my car fixed and am so very happy with Caliber Collision in Rocklin. Andy was my contact and went way above and beyond in making sure my experience with Caliber Collision was great. From walking around my car with me and pointing out things to making sure I was treated good at the car rental. He kept me in the loop as to how my car was doing and when I should expect it done. I really want to rave about Andy and the whole group there. Thanks for making a normally unpleasant trip into a good experience." - Joan
"Rocklin Caliber Collision has great customer service. Andy provided a quick and accurate estimate that was easily approved by our insurance company. Andy emailed and called several times during the repair process to keep me updated. My car was ready a day earlier than promised, and returned washed and vacuumed. The repair work was high quality with excellent customer service. I know this sounds like one of those phoney reviews, but we truly are impressed with Caliber Collision." - William and Debbi
Rated 4.7142857142857/5 based on 7 customer reviews.
- David Higgins