Nov 29, 2019
"WOW! Now this was 5 star service. I purchased a weatherstrip at Autozone and brought it to Caliber with me thinking that was the reason my trunk had a water leak. Which it was. Turned out I didn't even need a new weatherstrip and ended up returning it. Only thing causing mine to come off was all the debris under it that came from a tree I've been parking under. Not only that, they noticed missing bolts in the trunk which I misplaced a year ago when I changed my brake light. They also fixed my license plate that flops around. More than I requested and to top it off.....no charge! Really appreciate a place that goes above and beyond when only one repair was requested. Trunk isn't leaking now and no need to worry anything will get ruined. Come here if you need body work done." - Rebekah NickersonNov 26, 2019
"I was helped by a man named Mike. Super fast, easy and great service! Got the help I needed and he did the opposite of try to get me to spend a bunch of money! Would recommend this place 100 percent!" - Val M.Nov 22, 2019
"It was very reassuring to know that we could take another vehicle to Caliber after the great service we had a year ago with our first damaged vehicle. Sarah Monterosa was our service advisor again and, as before, we could not be more satisfied with the service she provided. We had timely updates on the progress of our claim and prompt and complete answers to our questions. The front counter staff, especially Sharrell Sharma, were friendly, patient, and efficient. Everyone at this Caliber location seems genuinely committed to providing excellent service. While we hope not to be involved in a third collision, we would without a doubt take our car to Caliber if we did." - Jeremy CostaNov 16, 2019
"Great customer service. My car came out perfect. 5 stars for sure 👍" - Sergio MorralesNov 12, 2019
"Towed in vehicle, from desk was polite." - Andrea F.Nov 8, 2019
"I came here after my car got hit and went here for a repair through the insurance. From the beginning of the experience, the staff was very friendly and efficient. I was able to schedule an appointment for an estimate within the same week. They did call me twice after I scheduled my appointment asking me to make an appointment so I think maybe my profile wasn't updated but they assured me that I was good to come in later that week. There was a good amount of people in the lobby when I came in but I was checked in right away and it took no more than 15-20 mins to get my estimate. The receptionist, the guy who made the estimate (Mike), and any of the staff that walked by made sure that I was acknowledged. They even offer coffee and water while you wait and I appreciated that one of the employees made sure that the keurig was working when I went to grab a cup. Throughout the repair process, I would get calls giving me updates as to estimated time the car would finish and when I can expect to pick up my car. The process was very easy as Calliber Collision partnered with Hertz to pick me up and get a rental car so I wouldn't have to worry about finding my own ride and working with someone's schedule to get it. After I picked up my car when it was finished, all I had to do was leave the rental car and Calliber took care of returning it. My car turned out looking even better than before the accident and they even vacuumed the inside which was nice. Everyone was so communicative and they made a daunting task very seamless. Thanks for providing such great service and attention to detail for the repair!" - Armon B.Nov 7, 2019
"Jeremy is truly amazing. His work is incredible, such a nice gentlemen with great precision. Wonderful customer service, this is my go-to place." - J ChristieNov 6, 2019
"Awesome customer service each time I have come for the estimate and the repair, the ladies at the front desk as well as the adjusters are totally professional and helpful. If you we're having a bad day their pleasant attitudes would make it absolutely amazing!!!" - Jeanna C.Nov 6, 2019
"The quality of service here at caliber collision on galleria boulevard is absolutely incredible and consistent! Mostly I appreciate the pleasant attitudes of all workers in the facility. These people are the epitome of what excellent customer service should be!!! I would definitely recommend them 1000% No I didn't add an extra zero that is 1000% Happy CC'n"
"My experience with Caliber was great! Aimee was professional, courteous and kept me informed during the entire process. I will definitely use and recommend Caliber in the future!
Eric" - Eric
"Twice in 2 years Caliber has given me a new bumper and smoothed out scratches, and this week helped me get car in to repair damaged oil pan. Courteous and efficient, they've gone the extra mile to help, respectful and supportive All the while. I 200 percent recommend them to all! Thank you, Caliber!" - Celia
"A great job, very professional." - Charlie
"Just picked up my truck from Caliber Collision in Roseville and I couldn't be happier! I am impressed by their repair work as my truck looks brand new but even more impressed by their service. I received many emails, texts and phone calls during the process. Aimee was wonderful keeping me informed. She is a upbeat, motivated employee.. She deserves a raise and a promotion. Because of my great experience I will definitely give them any future business and tell all my friends.. Thank you so much!!" - Paul
"I brought my vehicle in for an inspection regarding an ongoing insurance claim and worked with Jeromy at the Roseville location. His responsiveness and assistance through the entire process was delightful and he did an incredible job at keeping me informed through a process that had, to that point, been beyond frustrating. Jeromy's customer service skills are impeccable and I would return to this location and refer others to them because of him." - Carlie
"This company really has got it right. I would enjoy working there because it's a great working environment with everyone having a great time together and doing a superb service for people who have a damaged vehicle. Communication, updates, friendliness, quality of work, sincerity, interest in what I have to say - all was just as good as it gets. My car was also FULLY detailed and looks like it did when brand-new. I am very grateful for their work on my behalf. Could not be happier.
Thank you Caliber and all who work there." - Christopher
"What a fabulous company! I want to thank everyone for repairing my crunched truck. Everyone was great from the manager, customer relations,office, repair specialists. I especially want to thank Aimee who not only kept me informed of the process but pumped me up with her positive attitude. She deserves a raise, promotion or both!! Thank you all, you are wonderful at what you do!! Highly recommended!!!" - Paul
"Best in the a West, Aimee is number 1 in my book." - Tony
"My experience with Caliber is 100% satisfaction. They are courteous, helpful and go beyond the norm to help make a negative situation (requiring auto collision repair) into a positive.
My favorite is Sarah - she keeps me informed daily as to what is transpiring from the beginning to after the end - making sure that I am taken care of.
They're the best in the business!!" - Kathy
"I have brought my auto in for repair 3 times. The first two were very good experiences. The third was different due to a new trainee who was not clear on company services. I did contact the manager who handled the situation right away. All is to say, if you are not happy with your service, contact the manager. He was clear and took care of the situation promptly." - Melissa
"was very pleased with the service I received and I would recommend Caliber to any of my friends" - Fred
"Excellent people and job well done - could not ask for more...." - Bernard
"I recently had some work done on my car at caliber collision every step of the way there way communication and Colin did a Fabulous job and my car was complete in a timely and Professional. I would recommend Caliber Collision."-Jeanette" - Jeanette
"GREAT PEOPLE, GREAT SERVICE" - .ERNEST
"When my car was damaged my insurance carrier suggested that I try your company to repair my car. I must say I could be more pleased with the results of the repairs that were made. First of all the staff at this location was more than courteous and my service manager Aimee Cvitanov kept me advised of all repairs that were being made to my car. The repairs were first class and complete. I hope I never have another accident but if I do I will you your firm at Rosevile, CA A great job." - Fred
"So glad I selected Caliber for repairs. From beginning to end, the process was handled by a staff who truly understand the word "professionalism". I received many updates as the process moved along. The word thorough comes to mind and I am extremely pleased with the end product. Thank you Caliber...wonderful experience." - Becky
"A few years ago I used Caliber for a small paint repair on the trunk of my car - long scratches. It was a small job but I was treated as if I were their favorite client. They did the work fast and their communication was really superb. This week I was involved in a collision that required some major repairs and I didn't hesitate to use them again. I took the car directly to them after the crash. They had me in a rental and on my way very quickly and I'm confident that the car will be even better than it was before the crash. They are that good!" - Christopher
"Lemuel Paval was caring considerate in supplying his talent to the repair of my car. Fine job Lemuel !,," - Gary
Rated 5/5 based on 9 customer reviews.
- Neil K.