Sep 21, 2020
"Liz, my staff contact, was super helpful, communicative and kind. I felt like she advocated for me while also being very honest with where she had limitations. For example, with a radio issue that insurance said wasn’t from the accident, even though it was. She was able to find someone to get it fixed without it hurting me financially. She also worked closely with my insurance company and didn’t hesitate to follow up with them if I had questions. I was able to text back and forth with her easily. She didn’t just wait till updates happened, she would update me just to let me know things were in progress. Pick up was super flexible too. Overall, absolutely great communication. The car came back in great shape. It was practically destroyed when I brought it in and they were able to fix it within 2 weeks. They also cleaned out the entire inside and outside of the car. I’m telling you it looked brand new! A great overall experience" - Nikki FleischmannSep 9, 2020
"Amazing service! Great team! Will recommend to others!" - B H.Aug 25, 2020
"Took my 04 Dodge Dakota( Betsy) to Caliber Collision on Roseville Road to repair a broken window. Took a while to get an estimate appt. but finally got it in and scheduled a repair date.... more" - Randall BrannamAug 24, 2020
"Great service and assistance" - B H.Aug 23, 2020
"Took my 04 Dodge Dakota( Betsy) to Caliber Collision on Roseville Road to repair a broken window. Took a while to get an estimate appt. but finally got it in and scheduled a repair date. Betsy's window was repaired for approximately $450 & returned back to me within 24hrs! My window works great now and I don't have to worry about rain, debris or thieves getting into Betsy anymore! My contact person during the whole process was a caliber employee named Jacki. She kept me informed charges, parts and repair process. I'm very satisfied with the repair of Betsy's window! I'm back on the road and in the AC since my window is fixed now! Highly recommended Caliber Collision on Roseville Road , Sacramento CA 95842" - Gus CubilloAug 18, 2020
"Excellent communication. Kept me informed throughout the repairs. Integration with the Enterprise Car Rental next door makes for a complete And welcome experience." - s mAug 6, 2020
"Luckily I have only had to work with this business once, but should the need arise in the future, I will certainly bring my business back. The front staff was very knowledgeable and friendly, and was able to help me with a rental car, which by the way was right next door. My car was ready for me to pick up within the timeframe that I was provided, and the work completed looked as good as new."
"Today while shopping at our local grocery store, someone backed into my car and put a good size dent in my rear bumper and caused the side panel to pop out. I stopped by your store today to get a quote for the repair on my near new car. I had the pleasure of being helped by Ty. What a wonderful employee who I feel should be given the name of "Miracle Worker". He not only crawled under my car and popped the bumper out, pushed the side panel in but also took some compound and rubbed out all of the marks left on my car. When I asked how much I owed him he said nothing. I offered to give him a tip and again he refused. He shook my hand and wished me a nice evening. What a wonderful asset to your company to have this man on you staff. Keep up the great work Ty." - Sharon
"Jaime Villareal, for the second time in four months, proved to be the consummate professional and ultimate hero. All the gentlemen to assisted me, the young man who kindly drove me home and the fellows who delivered my car to me (!) were uncommonly kind and professional. My car looked better than the day I bought it, but the real story here is the kindness and professionalism of the gentlemen who assisted me.
Also, I must mention a new employee whom I met on my first visit to your facility, whose name I unfortunately don't recall, but a more earnest and polite fellow I've never encountered. Thank you for helping a little old lady." - Pamela
"I have been going to Golden State Collision/Caliber Collision for many years. They have performed work on five different cars through the years.
I have been pleased with the quality of their work and customer service." - Marie
"I apologize for the length of this post but I want to explain why I am so thrilled to have utilized this amazing firm. My Corvette was involved in a hit-and-run accident while parked but I was fortunate to have a mindful witness who took a picture of the license plate of the vehicle involved. My vehicles ended up with scratches and paint fracture lines on the side and rear. My insurance agent recommended a different well known collision company; however, there were a lot of posted complaints online about that business. I did not want to experience another nightmare. A few years ago, when my prior Corvette was vandalized ("keyed" along the side) I utilized a shop my insurance company referred me to. When it was ready to pick up, I arrived to find my Corvette with a dead battery and a foreman trying to jump the battery with his unit setting turned up to the level of a semi-truck jump--which burned all of the wiring/socket hookups to my lighting systems throughout my entire vehicle. I found out their employees were playing my stereo a lot while working on my car--which drained the battery. While the finish they performed was excellent, I found it ridiculous and unprofessional for them to have blitzed my new battery and cause over $2,000 in electrical damage to my car. (I guess I was lucky they didn't damage any of the 8 computer systems throughout the vehicle.) Honestly, I dreaded having to utilize another collision firm. Having called Sullivan Chevrolet and asking for a recommendation of a reputable and high quality collision company, I was told your business performed excellent work. And, all the online posts highly recommended this shop. In review of performance: I was greeted by friendly staff at the counter, spoke at length with the service adviser when checking in my car, given paperwork reviewing the anticipated repairs, kept apprised of additional repair required, and work was performed in only 3 days. (Also, I conveniently picked up a rental cal next door in the same building.) My Corvette has a highly metallic dark grey finish which can be difficult to deal with but the work performed was perfection. And the bumper was reinstalled seamlessly to proper specification. Having signed off on final paperwork, I was told about their lifetime warranty for work performed. I exited their facility and entered my car; but before leaving Travis Williams, their Center Manager, came out of the office and walked directly to my car. He asked if I was happy with the outcome and I thanked him for the excellent job. This was truly a pleasant experience and a sigh of relief. It is truly rare to find businesses with professional staff and awesome work performance. Final integrity is proven with their lifetime guarantee. Caliber Collision at 7407 Roseville Road, Sacramento, California is amazing. (This center is also referred to as Sacramento-Antelope.) I highly recommend them and have told my insurance agent they should be the FIRST collision shop they refer clients to. This business is now the only one I will use for collision repair and I will recommend them to anyone I know in need." - Pat
"these guys and gals are the best" - benjamin
"They did a great job, totally restoring my car after I was sandwiched in a collision." - Gail
"IJUAT WANT TO THANK DOUG HARRIS SO MUCH FOR THE WORK HE DID ON MY KIA. HE KEPT ME INFORMED EVERY STEP OF THE WAY ON ALL WORK HE DID. MY CAR LOOKS AS GOOD AS IF NOT BETTER THAN NEW! THANK YOU VERY MUCH FOR ALL YOUR HELP EVERYONE! MIKE MCAVOY" - MICHAEL
Rated 5/5 based on 7 customer reviews.
- Jenna Topper