Auto Body Shop: San Antonio - Culebra Rd. Location

"You know, I haven't heard the best things about Caliber Collision. I was skeptical going but it was the closest place to my house that the insurance covered, so I tried it. You guys, the 2 ladies I talked to- one who inspected my car (Roxanne) and the other who handled the phones and the counter (Amber)- were PHENOMENAL! They were super friendly, took the time to answer all my questions (and I had alot), and were great with the kids. They even recognized me from when I popped in to make sure the car was safe to drive. I am seriously impressed with these two. I really hope my experience with the repairs are just as good, because they made a really good first impression! I have now been there 3 times and each and every time they have been just as great! They need some serious love from Caliber because they are putting a great face to the name!!!"

"Everything looked good after they repaired alot of damage to the rear of my Dodge Ram. I was really happy with my experience. I couldn't believe they fixed it this well."

"You know, I haven't heard the best things about Caliber Collision. I was skeptical going but it was the closest place to my house that the insurance covered, so I tried it. You guys, the 2 ladies I talked to- one who inspected my car (Roxanne) and the other who handled the phones and the counter (Amber)- were PHENOMENAL! They were super friendly, took the time to answer all my questions (and I had alot), and were great with the kids. They even recognized me from when I popped in to make sure the car was safe to drive. I am seriously impressed with these two. I really hope my experience with the repairs are just as good, because they made a really good first impression! I have now been there 3 times and each and every time they have been just as great! They need some serious love from Caliber because they are putting a great face to the name!!!"

"I had never heard of Caliber Collision until my insurance company recommended them. Now not only do I plan to use them exclusively for all my future vehicle repairs, but also plan on recommending them to my friends and colleagues. From the moment I walked through the doors both my repair needs and my health concerns were made a top priority to the team that I worked with and made me feel confident about my decision. Throughout the week they kept in constant contact, updating me of the repair status of my vehicle and always quick to reply to any questions or concerns I had. They had no problem meeting the predicted repair date and even delivered my car to my residence when it was done at no extra charge. I really cannot say enough good things about these guys. Overall if I had to summarize my experience with Caliber Collision in three words, they would be this: . Honesty . Professionalism . Knowledgeable I am grateful that there are still companies in the world today that run their businesses like Caliber Collison. Sincerely A Satisfied customer"

"This is the best shop I have ever taken my car to they have professional customer service good quality work and their jobs always done on time almost always before their very consider it when it comes to their customers and do anything they can to help they go above and beyond I definitely recommend this shop to anyone who's in need of repairs. I would also like to give a special shout out to Audrey-Lee Mendoza She has been there to hold my hand through the whole process and has helped me in so many ways she is a great asset to the company along with everyone else there. She definitely deserves a raise for her hard work and dedication to the compan😁"

"They did an amazing job. Carlos keep me updated every time"

"This review is about 4 years late, but I recently remembered how grateful I was for their service. I had an issue with an uninsured driver hitting the passenger door of my 2015 Honda Accord. The insurance company set me up with this business, and they fixed it in two days (maybe three, don't quite remember). Also, it looks like it never happened! At the end, the insurance company said I had to pay my uninsured coveraged deductible to Caliber Collision. When I arrived and they pulled my information from the bank, it said no payment was due on my part. They gave me the key and I drove off. Fast forward about two days and the bank calls to say I didn't pay. I call Caliber Collision and talk to the manager who stood by her decision. She has this back and forth with the bank blaming them for messing up, and she told me twice (once in person and also on the phone) that she will continue to stand up for me because it was an error on the bank's part. In the end, the bank caved and everything was finalized. Wonderful customer service!"

"Carlos Bravo assisted me and had excellent service ! Kept me updated with progress on my car and was extremely helpful throughout the process. Wouldn’t have my car repaired anywhere else."

"This is the second time I’ve used this location and I think they’re the best, even though there is a new location closer to my house- I wish go to them in the future. Dalia Tapia is the best adjuster I’ve ever had! She needs a shoutout!"

"Im very impressed with Caliber Collission and how they took care of my car from end to end. It was much more evident when we had some minor hiccups along the way. Im very pleased with how Jason and Derek handled the issues with professionalism and great follow thru. I felt that I had the full crew working for me...now that's a remarkable experience. I commend everyone who works at this store!" - Maria T

"Very good customer service. Will recommend to my friends. Thank you very much." - William

"For the past 10 years, Caliber Collision has always been my 1st choice—they truly define going above and beyond for their customers. Thank you! " - Winter

"I have been going to Caliber Collision @ Culebra Rd for over 10 years now. Very professional team, high quality work. I would never choose to go anywhere else. I would always recommend them to anyone." - Francisco

"THE CREW THERE IS AWESOMEVERY PROFESSIONAL" - GREG

"Ben kept me informed of what was happening and the repair went very quickly. I love the set up with Enterprise to pick me up. I appreciate you very thoughtful receptionist too!" - Terry

"My comments are addressed to your San Antonio West location at 11720 Culebra,San Antonio TX 78253.The service was truly outstanding; my 2016 Honda Accord restored to like-new condition. Chris Martin, Service Advisor, kept me fully informed, met every promised deadline, explained all that was to be done. He was pleasant, knowledgeable and articulate --- an outstanding representative of your company and the service provided to me. Chris is an employee to be proud of. Thanks!" - Joseph

"I was most impressed with the entire team at Caliber Collision and would definitely recommend them to others." - Douglas

"My wife and I decided to visit our car on 9/1/2016. We had not been informed it was ready. Caliber Collision made a special effort to make it ready for pickup. It looked great and both claims were finished as we waited. Our service advisor was Joshua Pegg. He is a terrific ambassador for Caliber Collision. We received absolutely outstanding service. William B. Powell" - William

"So impressed with the entire team, professional and courteous every step in the process. My truck looked better than brand new when the professionals at Caliber completed the repairs for hail damage. Will be our first choice for any future repairs and gladly recommend to anyone looking for a reputable and professional company." - Sherri

"I was very satisfied, my car looks great! The customer service was great as well. I was updated with everything going on with my car, I really appreciated that." - Christine

"Great job on replacing the tailgate on my truck this is the third time you have worked on a vehicle we own." - James

"The repairs were very professional, customer service was great. I was kept informed on progress. Overall, a painless experience. Thanks!" - SCPO William

"great work and awesome customer service. Felt comfortable leaving my vehicle there and was kept up to par on the details of my vehicle on a daily basis." - John

"I was very satisfied with the work done to my car. Tony. was very helpful very friendly. Overall a job well done......Estella" - Estella

"So happy with the wonderful kind customer service I received from Carlos. He was very attentive and found an extra problem, a scratch on my tire rim and had it fixed along with the body work. It took a little longer but that was okay knowing that the car was being fixed %100. The car looks great. Happy the repairs were done correctly and quickly. The front desk secretary Angelina is also wonderful. She never acted annoyed when I called to ask questions. " - Audrey

"My car looks great---outside and inside. Thanks for the careful work and for the clean interior and exterior. That was a very nice surprise. I would recommend your workmanship and your customer relationship to anyone. Thanks!" - Linda

"I am totally pleased with the repairs that were done on my car. This is the 2nd time I have had to deal with Caliber Collision and their customer service is outstanding..Thank you for your excellent service." - Rose