Oct 17, 2019
"ABSOLUTELY THE MOST AMAZING CUSTOMER SERVICE! 5 stars for Mark Cardenas at Caliber Collision on Colorado and 11th Street. Let me start by saying that, no one wants to be there for an accident (your fault or not), but he made the process seamless and effortless. I am not much of a Yelp(er), but I felt the need to inform everyone of Excellent and Exceptional customer service (which is somewhat of a lost art these days). When I picked up my car (by the way it was outside, ready to go and waiting), I noticed a slight scuff and a minor front bumper loose (had nothing to do with the current accident claim). He did not hesitate to fix and correct the problems and immediately got on it. Fast forward 20 mins and my car is back in front looking newer then it came into the shop!! WOW most corporate places just push you off to the side, but not here. You are treated like family and not just another number in line. Great job Team Caliber Santa Monica!!" - Maria N.Oct 16, 2019
"I always take my cars to Caliber Collision. The service is great. Today, I met with Gerardo from Allstate. He helped me with my SUV. Great to have him as employee working for your company. Thank you for helping me. Wish you the best." - Rush M.Oct 16, 2019
"Yesterday was my second experience at Caliber. The first time I met Sedrik. Yesterday I requested him. I am so pleased with my treatment. I believe Sedrik to be honest, caring and sooooooooooo helpful. I highly recommend him. R. Miller" - Robert W.Oct 10, 2019
"I am writing this review because I am very pleased to have heard from my mom that her experience at Caliber Collision, dealing with Sedrick, was so memorable. She said he was the most kind, considerate, and helpful worker that she could imagine and thus, wanted to acknowledge what a good person he was. It made her day and having her car fixed right did as well." - Ast G.Sep 30, 2019
"Came to Caliber to fix my car after a little mishap. I wasn't expecting my experience to be much since it's a "body shop" type environment but the second I walked in the receptionist Katherine and Natalie greeted me warmly, they had a nice little corner with popcorn and coffee (which by the way was SO delicious I had to ask what it was: Orange Bean Coffee). The manager Vahan was exceptionally nice and professional, I couldn't have had a better experience. Thank you so much for the hospitality. I will defiantly be referring all my friends and family here." - Jennifer F.Sep 26, 2019
"Businesses do not always realize how significant those working the front desk can be. I came into Caliber on Sep 16th, after being hit (in my Kia) by a 16 wheeler. I called the police as a hit and run so needed to wait there for awhile for the police to show up. My car was totaled, I was in shock, and my leg was bleeding(not warranting a hospital visit, but certainly somewhat shocking to viewers as it was not very attractive ( trying to be polite.) Catherine is the gal who works the front desk and the moment she noticed I was wounded she found someone else to finish up with her current customer (who was really finished- just chit chatty) Catherine immediately got medical supplies for me to clean and wrap wound. Kept bringing me plenty of water and made sure I was comfortable until the police could give me a lift home. The kind of thoughtfulness that Catherine showed the moment I crawled in , makes Caliber Collusion in Santa Monica stand out from the pack. I have only been in LA for 2 years and everyone in NY "knows a guy who knows a guy". LA is culturally different and more standardized, has similar pricing , it's the people who work there that make the difference. That being said, I not only trust their work from previous experience; their professionalism and warmth makes them #1 in my book. I have been in CA for 2 years now, I know I will always go back to Caliber Collision THANK YOU CATHERINE!!!!!" - Felicia L.Sep 23, 2019
"Someone scratched the shit outta my rear bumper and read quarter panel (paint and dents) while I was parked in a public lot in Santa Monica. Mercury said Caliber was their only certified shop in Santa Monica so I headed over for an estimate. Of course, my deductible is $1,000 and the estimate came out to $1,130. Sigh. It is what it is, I just wanted the repairs done and my car back. I will say that my insurance claim agent conference called Caliber with me and we had an awkward experience. I ended up calling them back later on my own and got a hold of someone. Making the appointment to drop off my car, pick up a rental, etc. was fine. Receptionists are all really friendly. I had accidentally forgotten to take my apartment keys off my car keys when I dropped them off (I hadn't had coffee yet OK), I had to call and they had my keys waiting for me to get picked up later that day. Gerardo was my adviser and he kept me updated via text daily. I dropped my car off on a Thursday and it was ready a week later. Thankfully I was out of town for a few of those days so it didn't seem as long. But they did a great job on the repairs. I actually had another scratch on another part of the panel but since they had to buff and wax to match it, etc. they helped me take care of that too!" - Cheri S.Sep 17, 2019
"I own a small business and customer service is my top priority. When I see someone go above and beyond to make my experience as easy as possible, I like to hop on YELP and share. Mark at Caliber Collision gets my vote for most understanding, kind and compassionate advisor I may have ever come in contact with. When I went to pick up my car it was not exactly the right color (I'm PICKY). Mark didn't flinch when I asked them to repaint it. He also called me a couple of hours later to let me know they all finally saw what I had seen, and that no ... I wasn't crazy! But, when I had a family emergency and called him to ask if they could help me return the rental car before the street sweepers were due is where Mark earned his MVP medal. I didn't have to worry about one single thing. He came to my home, picked up the key from my landlord, located the car on the street and returned it. Had he not, I would have incurred a $64 parking ticket. I'm happy to say I picked up my car yesterday and it's perfect. Thank you to Mark and all at Caliber for making this experience as painless as possible." - Jo Severe FrancoisAug 7, 2019
"Great service from the beginning to the end. Sevag was totally professional and excellent ! Very pleased with my service. Thank You Sevag and the Staff!!"
"Anthony and the front desk girls were very helpful & professional. I was impressed with the customer service and would highly recommend Caliber to friends." - Andrea
"I had the pleasure of working with Cedric. He was absolutely professional and got everything done on time. My car looked fantastic when it was done (a new roof, including a sunroof needed to be installed), so kudos to the team at Caliber! Again, Cedric was very professional and definitely I would recommend working with him. Thank you, Cedric! Also, the car rental agency, Enterprise, is right there at the location making it very convenient. I definitely give them and Cedric a 10 for the overall experience from start to finish." - Nicole
"Always happy with the work. Sean went above and beyond what was expected. everything went great." - Raymon
"Great repair shop, knowledgeable technician John helped me get everything done quickly and was prompt in returning calls and following up. Best customer service based repair shop in the area thanks to John and his team. " - Mariana
"In the last 18 months I've had two vehicles repaired three separate times by Caliber Collision (not my fault (lol). Caliber takes away the "STRESS" of accident car repair. Benjamin, my Service Advisor made sure I was fully advised every step of the journey. His updates were on target and help me to keep my cool. This is the standard that I have come to expect from Caliber and I will not trust my car to any one else. Thank you to the entire Caliber staff." - Darryl
"Very Impressed! My Service Adviser Vic did a great job. He kept me informed during the whole process of repair and the results were perfect." - Michael
""I received great service at Caliber-Santa Monica. Everyone including the Receptionists were extremely professional and efficient. The work was excellent!" - David
"I have used Caliber Collision center in Santa Monica since they began. Multiple family cars have needed repair and although that may not be the best of life - that is, our cars in repair - Caliber Collision has been THE most reputable, efficient, considerate, honest and absolutely available place I have dealt with. My agent and now friend, Dan Shannahan; enabled my life with my children and all of my family that have met and had the pleasure to deal with him on our repairs - to run without worry and with security of knowing we are in the best of hands. He takes his customers and their concerns/life, as if it was his own. thank you for all that you have and continue to do for us Dan!" - Tasnim
"Anthony Perez was great. He was a true professional who kept me informed and did a great job on my car.
A JOB WELL DONE." - Shahriar
"Amazing company, amazing people. Ene and Anthony are exemplary human beings. Whole facility is thoroughly professional. Thank you." - Lawrence
"Alan will respond, too. But we were entirely pleased - unexpected extra courtesy and consideration from all with whom we dealt. Moreover, our put-back-together-Ford looks great! Thank you. Mary Ellen" - Alan
"Although I have had good experiences here in the past, this last one had a hiccup: The color was mismatched. Fortunately, they agreed (blamed it on the lighting in the shop), and repainted it. The end product was great; it just took a few days longer than it should have." - Bill
"Caliber in Santa Monica was great. Kevin did a perfect job of watching over my car until it was ready. And the work was excellent." - Pat
"Mr. Randal Vigil, along with the other technicians at CC, have been taking care of my vehicle since its initial repair on November '12. The amount of care, diligence, and attentiveness shown by Mr. Vigil, and the rest of his staff, has been invaluable and clearly evident from day one. THANK YOU for all of your hard work and concern. I am a very satisfied customer...!
- Luis" - Luis
"....as always (unfortunately) Calibure and Dan take the best care of my car every time I bring it in. Would not take my car any where else to be repaired. Thank you to Dan and Calibur for the great work!" - Robert
"I received great service at Caliber-Santa Monica. Everyone including the Receptionists were extremely professional and efficient. The work was excellent! I love my "new" truck. Thanks!!" - Constance
"I have had several services in your shop on my Murano- My most recent visit was a delight- John Safaryan is a special employee, totally customer service oriented, and handled my issue professionally, quickly and completely satisfactorily! John is a true keeper....." - tom
"I just had some minor repairs done to my car at Caliber and my whole experience was excellent. The rental car was company was located in the same building, that was fast easy and painless. They kept in touch with me through the process. Oganes Safaryan was so helpful and great, he went above and beyond what I thought I was going to get. I was surprised to walk out to a washed car and shocked when I got in to drive away to find that the inside was also detailed including the windows. Thank you for such a great experience, I will recommend Caliber always and will use them again in the future when needed. ;)" - Pattricia
"Anthony took excellent care of me and he went out of his way to make sure I was happy with the service I received." - Mary
"A high quality, thorough and timely repair was done...Jorge Leiva and the Caliber Santa Monica people were great to work with." - Steven
"This is the second time within the last few months that I have had to take my damaged vehicle to Caliber. I was so please when they repaired my first car, that when I damage this car, I knew where I would take it. Friendly, and do a great job!" - Regina
Rated 4.8888888888889/5 based on 9 customer reviews.
- Bryce T.