Mar 25, 2020
"I am a New Yorker, recent transplant to LA and I know zero/zilch/nada about cars. I was paranoid that I was easy bait w regards to car repairs since I don't even know how to change windshield washing fluid, so I was nervous when it came time to repair a few damaged spots on my leased car. From the moment I stepped through the door, everyone who worked at Caliber was genuine, kind and put me at ease. I was incredibly lucky to have Justin N. as my service rep. From A to Z, Justin went above and beyond, including when he put in an extra few hours of work communicating directly w my insurance company about issues that I think I messed up myself! I can't praise and thank Justin enough!" - Darren C.Mar 7, 2020
"Very good experience. Very reasonable price compared to other body shops I checked. April was very helpful and kept me updated on the status of my repairs. Will definitely be going back in the future." - George R.Mar 6, 2020
"I highly recommend this location of Caliber Collision. They provide the perfect combination of excellent work/craftsmanship and awesome customer service. I worked closely with Justin and I cannot recommend him enough. Not only was he very knowledgable but he was also kind and a pleasure to work with. He explained the overall process and what needed to be repaired on my vehicle in detail. He answered all of my questions and was always available if I had follow up questions. Overall, the work by the team here was stellar. They delivered the car on time and were a pleasure to work with. If you need some body work done, give this team a call!" - Leslie Y.Feb 27, 2020
"Justin was incredibly helpful. I got into a minor fender bender and took my car into another shop in LA (who will remain nameless out of respect) and they actually damaged my car further in the tear down process. When I brought my car into Caliber, unfortunately they were not able to work on my car due to the previous shops actions (Caliber has such high service standards that they have to be able to guarantee their work, which they could not do based on the damages caused by the previous shop). Justin was sorry to relay this message to me, but I understood. When I came to pick up my car, he took 20 minutes out of his time for a NON PAYING CLIENT to explain what was going on with my car and the scope of work it would need. He showed me pictures and everything. Cars are so tricky for us regular folks, it takes a tech with integrity and patience to explain what is needed. I couldn't believe the most helpful person through this whole frustrating process was someone I didn't even pay! Now I know where I'm taking my car next time I need repairs done!" - Scott R.Feb 16, 2020
"The General Manager John and his team treated me and my truck with the best customer service and overall professionalism that I've ever experienced from an auto shop. The high level transparency and communication from beginning to end was exactly what I hoped for, and most importantly the paint job and quality of repairs were phenomenal. I have left the shop highly satisfied and I will definitely be coming here for all of my automotive needs!" - Ashley M.Feb 13, 2020
"These guys are awesome!!! I was helped by the General Manager, John and he was so great! This place is exactly what you want in a body shop! I needed a few repairs done and they did a quality job at a reasonable rate. Very refreshing to work with an auto shop like this! 5 stars" - hartley h.Feb 13, 2020
"The professionalism and customer service is outstanding here!! If you are looking for a team of people that are honest and efficient, look no further than Caliber Collision!! Thank you John and your crew : )" - Chris B.Feb 8, 2020
"I'm gonna start with the Great customer service the Manager John has, my experience at Caliber Collision was amazing, professionals on site, they really care for your car, very attentive, and attention to detail, very highly satisfied and will recommend this shop to everyone, Thanks John for being a great Manager and for painting my car, happy very happy customer... 5 Star service:)" - Arielle R.Jan 27, 2020
"John the manager was super helpful in guiding me in getting my license plate on the front of my car. Being from FL I've never had to deal with that. He took the time to explain to me where I could get the bracket and put the plate on my car as a courtesy. I didn't even have to wait! Will be coming here for all of my automotive needs :)" - Theresa S.Jan 27, 2020
"Caliber Collision was so helpful in repairing my car door! It was my first time dealing with insurance and taking my car to an auto body shop and I was blown away by how patient, attentive and friendly the staff was. Justin, the rep who was guiding me through the process was very nice and understanding about me not knowing the ins and outs of repairing a car, then worked really hard to keep me updated throughout the repair process. I was a little nervous about leaving my car with someone else for a week, but the staff vacuumed, kept my car clean and I left so much junk in my car, but nothing was damaged or taken out, which was so thoughtful of them. I hope I don't have any other car issues, but if I ever do, I'm exclusively having my car taken care of at Caliber!"
Rated 5/5 based on 10 customer reviews.
- Billy M.