Aug 22, 2019
"I stopped by for an estimate on my bumper. Anthony came out to begin the estimate and after looking at the bumper, he got on his knees and back, looking under the bumper and around it, and said he would be right back. He brought some tools and said let's just see if we fix this. He made it almost perfect :) He said he would send an estimate if down the road I wanted to replace it. I offered to pay for the services he provided and said no charge. Great, friendly service with a smile. I highly recommend Caliber Collision. Willing to help, not just take your money for a fix. Much appreciated!! Thanks Anthony!" - Michael G.Jul 12, 2019
"Excellent staff world class service. Everything was delivered as promised. From start to finish excellent experience, would recommend this shop to anyone that needs repairs and wants the best service money can buy. Keep up the great work." - bonnie sterlingJul 11, 2019
"This is my third service request at this shop. Jason has been moved to management so I met Mich, he was the best. He sounded so enthusiastic when I called that he could help me I was like concerned it was an overpromise. I have an older car, a flex, and it was squeaking like crazy. He popped in my car and heard it. Asked me if I could hang out for a bit. Then I popped back in my car and he said they’d applied some glues they hoped would make the sound stop. It made no sound and when we pulled back in he parked in position for me to leave. I said let me come In and pay, he said not to worry about it, it was a small matter, it may not hold but he hoped it would and he appreciated my being a good customer and it was his pleasure to help me out. The squeak was so loud before and I got to drive home without it. So far so good and even if it doesn’t hold, I will appreciate his super can do attitude. It’s hard to find. Thanks for taking good care of me !!" - Craig M HiebertJun 25, 2019
"Their over-the-top customer service" - anonymousMay 15, 2019
"Caliber is the best!!! They have fixed 2 separate cars for me. They always have the nicest people and the BEST prices! They are my first go to with any car issue I …" - Pam G.May 15, 2019
"Caliber is the best!!! They have fixed 2 separate cars for me. They always have the nicest people and the BEST prices! They are my first go to with any car issue I have!!!" - Stephanie O.May 6, 2019
"The customer service and work quality of Caliber Collision is the best I've been to. Anthony was such a generous, helpful guy. He would call and update me on my cars progress and went above and beyond to make sure everything was in control. Eventually insurance finally contacted Caliber and once I got my car back it looked better than when I first purchased it. They even included some extra fixing at no cost. Totally recommend this place!" - Craig HiebertMay 2, 2019
"After my truck was involved in a hit-and-run, the staff of Caliber could not have been more professional and helpful. They even detailed the interior and replaced the floor mats. My son pointed out that metal-flake paint is difficult to work with and will not look right if not done correctly." - Alanna S.Apr 25, 2019
"Oh, where do I begin? Phenomenal service, from start to finish! Anthony was my agent and he was so fantastic! Kind, knowledgeable, easy to talk to, very pleasant demeanor. He broke down everything I needed to know about what they needed to do to get my car as good as new. During the repairs, I was kept apprised of what was happening. I received texts and voicemails that kept me updated without being bothersome, and at no point did I have to reach out to request any information because everything was fully and clearly disclosed to me. Everything Anthony told me is exactly what happened. There were no hidden surprises, no upsells, nothing misleading or uncertain. When I picked up my car it actually looked BETTER than before I even had the accident! I actually did a double take when Anthony pulled up. My car looked just like when I bought it new in 2016! Beautiful, gleaming, flawless and purring softly. Anthony explained everything they did, how they checked the alignment and made sure my car's computer recognized the interior side of the new door. They even removed some scuff marks I had on the corner of my rear bumper. I can't think of a single way this experience could have been made better. I mean, even the lobby was immaculate, with plenty of seating, a TV, coffee, tea, water and candy. My only regret is that I've been living in Simi since 1981 and I JUST now found out about this place. Better late than never, right? Hopefully I won't need to visit a collision shop again anytime soon, but Caliber Collision is officially in my contacts. I needed a reliable and outstanding body shop to add to my repair roster and this is the one. I really couldn't be more pleased than if they'd actually bought me a new car." - Jessica
"Very good service, car looks amazing. Professional job and communication was very good . I would recommend caliber collision to all my friends and family. "
"Good service. No problems.
Bill" - Bill
Customer Service-AWESOME! from beginning to end. Rental car, communication, explanation of repairs, updates, and genuine understanding of the issues facing customers. EVERYONE at Caliber treated me like gold.
My car looks like NEW! The repair is flawless AND the car was cleaned top to bottom, inside and out!
I cannot say enough about this group of people and their commitment to their clients.
But I can say THANK YOU SO MUCH!!!!!!!!!!!!!
Lori (:" - Lori
"These folks are the very BEST!!! Not only do they do a fabulous job on your car, they meet their deadline, explain the process thoroughly, communicate continuously, are kind, courteous, respectful - AND, go out of their way to be sure you are well taken care of! AMAZING!!!! This company sets a high standard & exceeds it every single time!!! I will be writing a kudos letter to their CEO! :-D" - Jennifer
"Caliber did an excellent job
of repairing my 2005 Altima." - Robert
"Their service was wonderful, they were quick, they were clean, they had it back in record time." - Lynne
"They were just terrific. Very good company, very reliable, and very nice." - Jeanette
"Third time with Caliber in less than one year (slightly embarrassing) Great service, communication, repairs. Would recommend for sure, and would go back for the fourth time." - kathy
"I just wanted to take a moment to let the Simi Valley location know how awesome they are! I had my driver side mirror damaged in the parking lot of my work. Called the insurance and they directed me to the repair shop they use, Caliber Collision. Took my car in, got an estimate and set up an appointment. The staff here are wonderful, Jason Gill and his reception staff, Lindsay & Chris assisted me in the office and they were wonderful!!! The mirror was ordered and arrived damaged so we had to reschedule. Ordered again, damaged again and now my vacation is over, I am returning to work the next day. 3 times a charm, this time mirror wasn't damaged AND Caliber sent a tech, Anthony out to my work to install my replacement. I can now see again LOL Turns out though since I gave them cash and Anthony had no change on him, so I said hey, "it's like $1.88 in change, I'll just pick it up later, though I forgot. Get a call the next morning that I needed to sign a couple of things and get my change.AGAIN, they send a young man (sorry I didn't remember his name) out to my work to take care of the paperwork and give me my change!!! Above and Beyondl!!!
Everyone here was very courteous, knowledgeable, so very accommodating and very considerate of their customers' time. Even with the little setbacks, my experience at this location and with the staff was indeed pleasant & painless. I know it was only a 15 min job, but the Simi Valley team took care of me very well. Hopefully I will not have to return for a repair, but if I need to, I would definitely return if needed to. THANK YOU ALL FOR A JOB WELL DONE!!!!" - Brenda
"This is the third time we've been there so we know they do a very good job." - Patty
"The people there are very conscientious and nice people to deal with." - Suzanne
"It's my first experience with Caliber Collision and I can share that this company has the best staff. Each of the individuals I encountered (Jerry, Lindsey, Jason, Joey, Lindsey) demonstrated courtesy, professionalism and attention to my needs as a customer. They kept me informed of the status of the repair and listened to my concerns. Lindsey offered to drive me home when I needed to get something that I've forgotten in my house. I'm very impressed with the repair turn around time. The staff and the work are commendable, the best in customer service ! Just the best !!! A big thank you for the work that you do. I will definitely recommend you to family and friends. ~ Eleanor" - Eleanor
"They helped me out, kept me informed, called me, left me messages. Everything was straight forward and organized." - Jordan
"Very kind, efficient,on helpful" - Nancy
"Outstanding service. The crew was friendly and professional. Work was done quickly. I would recommend Caliber Collision to anyone needing body work. Thanks for everything!" - Ray
"Our second time at Caliber in 2016. Ricky was the best. Service was excellent. Hopefully we don't need anymore repairs this year, but we will come back to Caliber if we do. Morrison Family" - David
"I had a great experience with Caliber Collision thanks to Scott! I received constant updates, the repairs were done in a timely manner, and my truck looks amazing! Thank you Scott!!" - Stephanie
"3 accidents in less than one year. This is my home away from home. Complete confidence. Every thing one could ask for in service, quality, information, professionalism, etc. Thanks every one at Simi." - kathy
"Caliber did a excellent job on my car, came back looking brand new, very pleased." - John
"Steve and Jason were knowledgeable and very professional in every aspect of handling our repairs and the insurance claim. We would highly recommend Caliber Collision, Simi Valley to anyone!" - The Watson Family
"The entire staff was super helpful and made the whole process of my first car repair , as pleasant as possible.Always kept me updated and was very friendly.i would not ever go anywhere else to get my cars repaired! Thank you 😊" - Kellie
"Fantastic service! Rick, as well as office staff, is wonderful - everyone is truly committed to delivering exceptional customer service. We really liked the fact there is also a specific section for AAA members.The whole facility is very clean and neat. We will definitely recommend this location to our friends; and should we ever need this type of service again, this is where we will come!" - Gerard
Rated 5/5 based on 9 customer reviews.
- 1st Class