Aug 24, 2020
"This was my second time for body work for a minivan that is insurance authorized (Geico). I had done some body work here in 2019. Caliber Collision at Lamar facility did a fantastic job from start to finish and gave the van back in almost new condition. Repairs were well done and the paint job was fantastic. Agent Chase did a great job with receiving the vehicle, estimates and the Team did a fantastic job. And yes, they were super cautious for COVID and took great precautions !!! Overall service was an absolute 10 on both instances That is two sets of 5 stars from me. I will recommend this place to anyone. Best, Venky" - Jerry W.Aug 4, 2020
"In July I had an accident in my truck and I immediately contacted my insurance company, USAA. They recommended I use CC to do the repairs and I agreed. In less than half an hour CC contacted me to set up an appointment. My experience with CC was smooth and stress free. They immediately contacted me after they completed their estimate and told me what was going to happen and how long it would take. They contacted me every day keeping me informed on what had been done that day and what was scheduled for the next day. My truck was done in two weeks, it had significant damage, and I am extremely pleased with the finished product. They even cleaned my truck before releasing it to me.My truck was repaired by the Caliber Collision on Williams Road in Monroe, NC. Everyone I came into contact with were courteous and helpful. I highly recommend them to any one needing collision repair.Drive safe," - Jon PlumJul 20, 2020
"Best experience I have ever had while dealing with auto damage and repair. Fast, responsive, friendly, and excellent work."
"They were timely and friendly." - Anne
"These guys are GREAT! They helped me after a deer ran into my car at 7:30 in the morning on my way to work.
They did an excellant job on my new car and also worked with my insurance company and had a rental car ready on site. Thamks Scott for all you do for customers like me." - Ann
"I am so happy for the personal and professional treatment that was shown me, both by the front desk and by Mr. Bermudez.
Mike Bermudez took care of me exceptionally well. He notified me as to how the claim was moving along with the insurance company and gave me an estimated time of completion which was moved up by almost a week. Mike went way beyond expectations when I locked myself out of my rental and he drove to me and unlocked the door. He was courteous and caring.
The truck was so clean and when delivered to me, it looked new. I have already told two co-workers of their excellent service. Thanks Caliber!
" - Rebeca
"I just wanted to say I was very happy with the excellent job you did on my truck. Unbeatable customer service. Robert Hernandez was very professional and made me feel like he really cared about my truck. I was very pleased that my truck was detailed inside and out. I will
recommend your shop to everyone. again thank you very much." - Larry
"I am very pleased with the results of the repair work your team completed on my rear bumper. As important, I appreciate the professionalism and exceptional customer service extended to me. Renee is truly a stellar team member- an absolute jewel! She represents Caliber Collision well. The work was done timely, Renee kept me informed (so important), and the work was completed as estimated. I am referring my friends! Thank you kindly." - Emi
"Great job by all. We are especially impressed with Rob Ferguson - he is a Ten on anyone's scale" - Edward
"I appreciate that I got the car back quickly." - Christina
"Excellent work always returns car to new appearance. Great customer service. They keep you informed and do what they say they will do," - Doug
"I couldn't have asked for any better service! Each phase of getting my car repaired was met with professionalism and very customer oriented. I recommend these folks to anyone who wants it done & done right! I hope I don't ever have to see them again, but it's great to know, if I do....all will be well----Ed" - Ed
"Jason was the representative that helped with the repair. He was very helpful, attentive and friendly. I greatly appreciated his flexibility when my work hours changed that morning of the assessment and he made room for me at an earlier time.
If you look at our history with Caliber Collision, you will see that we have taken our vehicles to you frequently (much to the chagrins of the insurance company) for repairs. That is because of the service we receive. However, the people who actually repaired this vehicle did not fully check it out to make sure everything was repaired. A day after we picked it up a rattle was heard. The hood of the vehicle had been replaced. The felt covering on the bottom of the hood did not have all of the plastic pins and it rattled. We are driving to Illinois so coming back to have it fixed at the site was not feasible. I bought the part at the dealer and put it in. Hopefully, we will not have any further issues, as we continue the trip, but my confidence in the repair staff was reduced. This is my daughter's car and it will be in Galesburg Illinois for the school semester. This situation does not make a happy father.
" - Bart
"Excellent workmanship and repairs. The customer service and support staff is absolutely outstanding. That's what always brings us back." - Mikey
"Great job on all ends. Service was excellent, I received updates on the progress of the repairs every day, and everything was done perfectly and on time. Couldn't be happier!" - Victoria
"Thank you Scott! Came to this place and they had the best service not only from the pope that work here but also on my car. Also going here again after another collision center messed up my car pretty badly and needing to get that corrected. Will go to this place from now on and not be told by other insurance companies that I can't because its not apart of there list.
Alice" - Alice
"Robert Hernandez went above and beyond in dealing with my repairs. He and his team work fast and efficiently, and had all repairs done on my car in 24 hours!! I really appreciate how great of a job they did, and especially the customer service that Robert provided. I would recommend the South Lamar location to anyone! Thanks again Robert and Team!" - Lindsey
"They did a super job on my truck. Better when I picked it up and you couldn't tell I was ever hit. The people were very professional and knew how to fix it the first time. I always use Caliber Collision when I need any work done. Super people and technicians. Don't trust you work to anyone else, go to Caliber Collision." - Muray
"I want to personally give a thank you to Robert. Not only did he professionally handle my car but was courteous enough to see if I was okay. My car was handle quickly and Calliber did an awesome job!" - Cherish
"All indiviuals involved in the overall process were ourteous, knowledegable and where possible accomodating. Roy was exceptional in that he was available the majority of the time I called and when not he returned my call promptly." - Isetayo
"No one likes to have their car repaired, and with this being my third time in four years dealing with an uninsured motorist claim (2 were hit & runs), Jason & the staff did an awesome job repairing my X5 for me over the hectic holiday season. He was courteous, thorough, and informative at every step. I highly recommend them to anyone wanting their car to come back good as new. And, as nice and professional as the staff were, I hope I don't see them again for a very long while!" - Kember
"Caliber collision team was very helpful, quick, and friendly! Job very well done!" - Hillary
"Amazing job and an amazing staff. I wil be putting a great review on Yelp! Thanks guys great job!" - Kyle
"Provided with fast and efficient service." - Zane
Rated 5/5 based on 3 customer reviews.
- Venky Babu