Aug 31, 2020
"Dropped my car off for repairs after an accident, they were professional, kind, and informative. They kept me informed of what was going on and how long it would take, and even fixed my passenger handle for me. Definitely recommend. **UPDATED**Changing my review purely because it took me a while to realize they never replaced the weather guard under the front end, which i pointed out needed to be replaced due to the accident knocking it loose and getting torn. After explaining that and why i had to cut part of it off (by the time i got the car to where i could attempt to patch it up myself, the places the bolts go were torn to shreds) im a little disappointed that they just never replaced it. I heard a strange clicking sound and was checking to see if maybe the weather guard under my car was loose- nope. Its just plain gone. Tried calling a few times as soon as i noticed and was sent to a full voicemail box. Kinda put a damper on my experience. jesse was still great and a true professional, just disappointed one of the things i pointed out was completely left out. Hopefully i hear back soon and this can be resolved, so i can put back at 5 stars again." - Kelsie-Kei RogersAug 24, 2020
"The team at Caliber Collision was absolutely fantastic! I was hit and run right before I was supposed to move out of state, and they were able to get my truck in and out of the shop in record time. Nick, Jesse, and Trina were extremely communicative and let me know the status of my truck regularly. It was a very stressful time with moving and an accident to my brand new car, but this team definitely put my mind at ease. They were also very kind when I annoyingly called to check in daily! I encountered an issue after I got my truck back (which ended up being due to an issue from a separate auto glass shop, not Caliber) but they were able to squeeze me in at another location to get the truck looked at and troubleshoot the issue. Thank you SO SO much Caliber for getting me safe and on the road again! I really appreciate your excellent customer service and efficient work on my truck! Will definitely be back if I need repairs in the future!" - Caroline L.Aug 18, 2020
"Fantastic customer service both at the front desk and with Jesse Gallarza, who acted promptly to get repairs done and kept me informed of the process. Beautiful work done and customer-oriented! Also felt very comfortable there despite COVID-19: safety guidelines followed by all staff and it was really nice to be the only customer at my appointment time for drop off and pick up." - Alexis PugaAug 13, 2020
"This location has an amazing customer service team that will go beyond your expectations! This was my first experience getting vehicle repairs and everyone I interacted with was very friendly and professional. Special shout out to Jesse Gallarza for his professionalism and politeness. He kept me updated through every single step of the process which is top grade customer service. The estimate was fast and easy and I got my car in within a couple of days. To the rest of the team, thank you so much for your hard work in getting my car back to it's best shape. They found a ton of damage that I didn't even see thanks to their repair processes. I definitely will be coming back here if I ever need the help again, but let's hope not!" - Damian mr groove RodriguezAug 6, 2020
"Trina, Jesse, and the staff were very accommodating. I'd you we'd to get work done, make sure to stop in." - Larry LawleyJul 14, 2020
"Made sure they were staying on top of their A game. They get a lot of cars and wanted to make sure that they were able to get my ride finished with quality over quantity." - Justin JaramilloJun 26, 2020
"These guys went above and beyond!! They repaired my FJ Cruiser in a timely manner, they were very professional and kept me updated through the whole repair. Shout out to Jesse and everyone involved in repairing my FJ Cruiser!!! Hopefully I won't be back but if I need any repair on any of my vehicles I'll be going to this shop! Highly recommend anyone who is in need of repair to pay these guys a visit!" - Noemy RodriguezJun 26, 2020
"Super thankful for the team at Caliber Collision in the Thornton Colorado Region!! This was my first experience for a car repair and to say the least, I was feeling super nervous going in by myself. However, I am so happy I decided to come to this location! A special shoutout to Jesse Gallarza for his politeness, utmost professionalism, excellent customer service, and for the detailed work on my car. Thank you Jesse! And thank you Caliber Collision!"
"Darrin and the Thornton team was very professional and great to work with in repairing our Camry after it was hit. They did a great job of making the arrangements for the repairs, dealing with the insurance company, keeping me up to date, and following through to make sure I was completely satisfied with the repairs. Once again our Camry looks new and safe to drive. ~ Jeff" - Jeff
"Took extra long time but glad it did as it gave time to find all the problems and partse that needed replacing. have had no problems with anything on the car since we picked it up." - joe
Rated 5/5 based on 8 customer reviews.
- Cassandra Haynes