Mar 30, 2020
"Brought our car to Caliber Collision,Thousand Oaks, after hearing good things from friends and selecting from the list of shops our insurance works with. We are so glad we did! We were very worried about the repair, the process, the quality/workmanship, the end result, and the hassle we were sure we were facing! Not the case - at all!! We dealt with Jason Base, Service Advisor, who could not have been more knowledgeable, professional, courteous, kind, personable, respectful, honest, helpful and diligent! Communication was excellent, customer service was truly superior! Tons of hard work and effort went into this repair and it was done with efficiency, expertise and no complaints! The way Jason and Calliber T.O. conduct business is refreshing and a pleasure! Thank you, Jason, for your follow-up and follow through, for ascertaining the job was done properly, and for your professionalism and willingness to help, throughout!" - Janice L.Mar 29, 2020
"This place deserves a 6/5 stars. I'm going to be honest and say that Caliber Collison wasn't my first choice. I initially went to an independent auto body shop to fix up my car. But something just didn't sit right with having my car left at the independent shop. After getting a quote from the independent shop, I went with my gut and went with whatever shop that Geico has partnered with and I do not regret it at all. Jason worked with me and kept me posted everyday about the condition, cost and how long I could expect my car to be in the shop for. Even with everything that has been going on with COVID 19, I was able to pick up my car 2 days early! If you took a look my car, you probability wouldn't be able to tell it was hit at all." - Al B.Mar 14, 2020
"Many shops over promise and under deliver, but that wasn't my experience at Caliber Collision. The moment I walked in, I was welcomed by a friendly receptionist and staff working the desk. Various snacks and drinks were available, but before I could sit down, I was immediately greeted by a gentleman named Christian. Christian was very patient with us, and took his time explaining everything in detail. At no time did I feel rushed, all my questions were answered, and I left the shop with a great feeling, knowing that my car was in good hands. Christian also made sure all of our needs were met, including rental. He fought with the insurance company on our behalf to make sure everything was covered, including a headlight replacement that the insurance company initially denied. The car came back like nothing ever happened, and we could not be more grateful for a Christian and his staff! Thank you!" - Marcie M.Mar 3, 2020
"My husband and I were "rear-ended" in an accident on 1/16/20. Unbeknownst to us, the damage was far more extensive than it initially appeared. Jason, Caliber's representative charged with overseeing the repair of my car--a 2019 Jaguar XJ--explained what needed to be done to return the car to it's original condition, and assured us that he would do his utmost to keep us apprised of the progress along the way. He estimated how long the process would take, and was "spot on". Jason called regularly to give us an up-to-date progress report, and answered any questions patiently and comprehensively. Furthermore, he couldn't have been kinder. Such a nice gentleman! My car is back, is in perfect working order and looks gorgeous!!! All our gratitude to Jason and the Caliber team for making an unpleasant episode come to a satisfied, happy and excellent conclusion!!!" - Chad S.Feb 26, 2020
"Caliber Collision is amazing. Jason kept me updated on the process from start to finish. 10/10 would definitely recommend." - Joe D.Feb 25, 2020
"Very professional, good communication, delivered ahead of promised time, top notch quality, no fuss with insurance company - would definitely recommend Caliber Collision!" - Kala E.Feb 8, 2020
"Got into a small accident and took my car to Caliber. Jason was extremely helpful and kept me completely informed while they worked on my car for 3 weeks. I got text updates and phone calls the entire time. Hopefully I won't need them again but if I do I'll def be back" - Alicia B.Feb 5, 2020
"My driver side mirror was backed into a parking garage pillar. Kenny Hazz was the only person I knew to call to get my car repaired. The part arrived so quickly and my car was fixed in a matter of minutes. Thank you Kenny for your attentiveness and wonderful customer service." - Tal F.Feb 4, 2020
"Just had my daughters car fixed after she did some major structural and paint damage. Christian and team were awesome through the whole process. Car came back literally looking brand new. They kept us constantly updated and handled all the insurance stuff in the background. That experience totally changed the way I think of auto/body shops. I will use them again (hopefully I won't need to) and recommend them to my friends and family."
"Impressed with service and quality of repair" - Robert
"More than happy with the service from Kenny!!He made sure that my car was perfect before it was returned to me. You can tell he takes pride in his work and has great attention to detail!!
" - Nancy
Rated 5/5 based on 9 customer reviews.
- Jani C.