Feb 25, 2020
"Great customer service. They did a great job on my repair and my car was washed clean I got it back." - Steve S.Feb 24, 2020
"Very pleased with the service and quality of workmanship performed on my 2017 GMC 2500 HD Denali. From start to finish Mathew Esparza was excellent to work with. His communication skills and professionalism were great and my truck was finished in only 6 days!! Quite a bit of front end damage that I thought would take weeks or months. Very happy and I recommend this facility. They handled everything with my insurance company (USAA) and my truck looks as good as new!!!" - Eliot H.Feb 6, 2020
"Unfortunately I had an accident on Highway 405 in January. A car hit my car from back and pushed my car to the front car. When I was talking with front car's driver, the back car run so I couldn't take a good photo of that car. Meanwhile I asked the front car to pullover. You know it fanny, the front car also runaway. Finally I called insurance and delivered my EV Bolt to Caliber Torrance. Paul helped to fix my car so fast and Angel Nieves delivered my car to my house. Thank you so much" - S S.Jan 27, 2020
"Our Subaru was hit from behind, with damage done to the rear bumper and tailgate, and we recently had it repaired at Caliber Collision. PROS: (1) Neil Demers (the service advisor who handled our case) was very friendly and professional. Throughout the entire process, communication with him was excellent: he constantly emailed us with updates and whenever we emailed him questions, he always got back to us immediately. We greatly appreciate the friendly and professional service he provided us with. (2) Tanisha (working at the front desk) was also very friendly and professional. (3) Quality of repair work: The tailgate and rear bumper had to be replaced, and now look better than they did before the accident. The color and style match and the tailgate was fitted correctly and works smoothly. (4) We had some scratches on the side of the car (not due to the accident), and Neil offered to have them touched up for free. (5) It's conveniently located in Torrance (close to Torrance Memorial) and in a safe location. (Some other shops we had previously considered were in sketchy locations.) CONS: It took several weeks to get everything repaired, but in fairness we took it at the wrong time (during the winter holidays). And talking to other people who've had similar repairs done, it seems like the duration of repair was not atypical compared to other auto shops. BOTTOM LINE: I would not hesitate to take my car there again." - John M.Jan 20, 2020
"Brought my Nissan Frontier to get repaired and the service was excellent. Neil was fantastic, great customer service. This was my second time using Caliber, highly recommend." - Kristen D.Jan 10, 2020
"I was very happy with my experience at Caliber Collision. Matt was professional and communicative and he made sure I was up to date on the process. Also the woman at the front desk was kind and professional. I highly recommend Matt and Caliber Collision!" - Nadine H.Jan 7, 2020
"This was my second visit to Caliber for car damage repair. They continue to exceed my expectations with customer service and repairs. Both times my car has been repaired sooner than originally promised and the repairs look great. Location is convenient and staff always pleasant. Thanks to Neil for keeping me updated on the progress of the repair." - Sidney B.Dec 13, 2019
"I meant to do this a while ago, but forgot to. Sorry! Anyway, went up to Caliber Collision with a seeming so scratch on the front of my number where my boyfriend had scraped a pole -_- I went for an estimate because I was sure he had scratched through the paint. But they took it to the back, polished most of it off... for FREE! There's just a tiny white mark that you can't even see unless you're up close looking for it. Paul, the guy who helped me out, told me I didn't owe him anything but a Yelp review. Thanks for being kind and great! Will definitely come back if I do some serious damage to my vehicle. great customer service."
"Awesome service. Way beyond what I had expected. Keep up the good work." - Perfecto
""Great service provided by Luis Heras service advisor. He was very professional, courteous and he kept me informed on the progress of my truck work. I got my truck on time as he had promised, and I am very satisfied with Caliber's work. Thank you Luis, and keep up the good Work" C Garcia" - Constantino
"This was a very pleasant and smooth experience! Eric took care of the my car very promptly! My car was ready on Wednesday morning instead of later on Friday. He kept me informed of the progress. I got text messages stating the percentage of the repair completion each day. Great customer service and good quality of repair. I will definitely recommend Caliber Collision to everybody I know or talk to. Thank you very much Eric and Ms. Gea (Anabelle): your entire team is very friendly, helpful, professional, skillful. Two thumbs up!" - Dana
"Recently had my bumper repainted. Great job, done on schedule, and my car was returned clean and shiny. Nice staff." - Cynthia
"I scraped the front bumper and fender of my mercedes SL550 which was in pristine condition. I called Caliber in Torrance where I'm currently located because I was extremely satisfied with a job they had done for me in the Vista shop on my Maxima. Needless to say, I care more about my benz which is why it's garaged most of the time. I talked to Alex Morales over the phone and expressed my concerned about having my car repaired and not meeting the high quality craftsmanship of this car. Alex convinced my to take it in and the staff there were very friendly and genuinely concerned. Even the driver Israel who drove me back home left a good lasting impression that my car was in good hands. I have not yet received my car, and knowing that I left my car with people I can trust is priceless. The peace of mind that everything will be ok. That's what you want! I can't wait to see the repair, but you bet I will be writing about it. Thanks for your customer service Caliber!" - Patricia
"Dan was great! He kept us informed on the progress of our truck on a daily basis and got our car back to us sooner than expected. I was surprised on how nice your facilities were, not the typical repair shop I was expecting." - Roger
"Everyone from the receptionist to the Dan, who was "in charge" of my case was professional, courteous, knowledgeable. I had a great experience!" - Alexis
"I had a wonderful woman, Abbey at Torrance Toyota look at my scratched car and told me to have Jose work on it which ended up a a 12 inch scratch being removed by a buffing technique rather than painting it. Wonderful job and it saved me a ton of money.
THANK YOU BOTH SO VERY MUCH ! ! !" - Richard
"My experience here was some of the best customer service I've ever experienced! From the lobby to the women's room, the facilities were clean and orderly. Jose, my service advisor, was kind and patient with me, as I don't know the car language. Gie, the office manager is very efficient and friendly. I highly recommend this shop!" - Josie
"good communication throughout the process, and very good results. I would recommend to others." - Holly
"My new car (4 months old) was hit in a parking lot. There was damage to the front bumper. Additional damage was discovered behind the bumper. My service manager (I think her name was Abbey) kept me informed. She also oversaw the work and actually required a redo. Results were great. Highly recommend Caliber. - Cal" - Cal
"Excellent service - color didn't match due to Toyota's color being off when water based. They redid the bumper and blended the color themselves so it matched.
Great attitude, communication and service." - Brian
"Extremely, awesome job! From the moment I walked in I was greeted and treated with excellent professionalism. It was great to receive updates on the status of my car and it was returned back to me promptly. Luis, my assigned technician, did an amazing, excellent job! Thanks to all who helped!" - Erica
"Caliber's work was on time and results were well above expectations! Thank you." - Wendy
"Dan was the contact person for my repairs, and he was very attentive and answered any questions that I had (no matter how simple). The email alerts/updates were great and, from what I can tell, the workmanship on the repair itself is excellent.
Great customer service and my car was ready on the expected date. I would recommend your shop to any of my friends." - Ray
"The work was done very professionally. Great work" - Ian
"Had a great experience. From start to finish the service was top notch. The people I dealt with were friendly and helpful and went the extra mile. The repairs looked great and they got it done in half the time expected enabling me to save money on my rental car." - Andrea
"Excellent service. I wouldn't change anything! Your company is doing their job very well and your staff was great! Thank you!" - Sara
"Dan is one valuable person at your company I can only imagine. It's has been a pleasure working with him. Dan shows great professionalism & care.
You've earned my business & I will tell my friends & family to take they're cars to you for repairs!!!" - Eric
"Very happy with service manager , Abi. The job was well done .
The only negative remark I have is about rental car company . The selection was close to none ." - Roya
Rated 5/5 based on 8 customer reviews.
- Kristal Jetkins