Dec 2, 2020
"Stand-up team! Caliber Collision, Tustin Auto Center, has repaired my 2011 Hyundai Sonata twice over the last few years (two relatively minor collisions that weren't my fault). In both cases they did the repairs to get my car looking great again and back to safely operating. The last repair missed an item that was reviewed and acknowledged by the CC Team as I took possession of the car. They said they'd make the adjustment quickly, but I had to take possession of the car, so didn't get it done quickly, instead it's taken me months to get around to finalizing it. Many months (life gets in the way). I took the car back in this week and explained that they were going to make the repair and they agreed it was on them to do it. Owned up to it quickly, got the adjustment done, as promised, and the car is 100% now. Now, that's the way to run a business! Special kudos to Chad, the customer service manager who did an outstanding job. Hope I never have to see you again (no one hits me in the future), but I know where I'll take it, no question! Thank you, greatly appreciate your repair excellence and integrity." - joshua demendozaNov 15, 2020
"Amazing service professional all the way.." - Rebecca SorciNov 9, 2020
"Unfortunately, my car was hit twice in the same year, and I used Caliber Collision for both repairs. The staff was helpful and friendly, and my car looks like new again. They provided an accurate estimate of how long the repairs would take and kept me updated on the progress. Dealing with a car accident and filing the insurance claim is very stressful and time consuming, and it is nice that their team makes the car repair process as seamless as possible." - Kiarah JonesNov 2, 2020
"Go see Jonathan Klauk! He is the bomb.com and will take good care of you and your vehicle. I am beyond thankful." - Lizbeth
"Thank you to Miguel from Caliber collision for helping me every step of the way. I am so happy to finally have my car back it literally looks like a brand new car! I cannot believe what a great job you all did thank you thank you! Miguel your customer service skills are amazing you truely went above and beyond thank once again! Also Maria the front receptionist amazing very detailed and helpful thank you! " - Felix
"Excellent workmanship, excellent staff - so friendly and courteous. "
"The Caliber Collision in Tustin is by far the best body shop I have used to date. My car literally looks new! It actually looks better than when I bought it! The staff is also a pleasure to work with, they are real professional and completed the work in a timely manner. I can honestly say from this point on I will only be taking my car to Caliber Collision." - Rosemarie
"Never saw the manager during my repair cycle however Ray is the man! He took care of me and delivered on his promise to turn my vehicle around within the next day. Thank you Ray! I'll be back as long as Ray is there." - Mo
"Bunch of great individuals work here. Thanks everyone for the fast repair. You were all helpful and very friendly." - William
"Took my car to Caliber in Tustin on a recommendation by a family member. Best thing I could have done. David Adams the manager and Miguel Garcia were the utmost professionals. Friendly, helpful and true to their word. They repaired my car in less time that I expected and it looked as good as if not better than new. I was amazed how good it looked after they repaired it. Price was better than another estimate that I got from a competitor I had used in the past. Highly recommend them for collision repair." - Richard
"Caliber Collision did a First Class repair on my new MKZ without exception" - Paul W
"I received great customer service, specially from Ray.
Ray always kept me informed about my car. They also send you pictures of your vehicle to view the process of the damaged auto parts." - Marisela
"Ray Hill did a great job fixing my front bumper,and he and lady assistant were very friendly,If I need any work on any of my cars . I will go right to Mr ray Hill for help. Thanks alot" - John
"Johnathon was my manager and went above and beyond making sure that all my needs were met. I will always recommend them to my friends. Even after my truck was fixed any problem that arose due to my accident was taken care of in a timely matter. Thanks again Johnathon at Tustin Calliber. Brad" - Bradley
"Jason took good care of me. He was very professional, personable, and understanding of the situation. He kept me informed throughout the whole process. Most importantly, my car was fixed within a couple of days - super fast! Would highly recommend and come back again! -Will Wong." - Will
"We had the best experience ever at Caliber Collison near the auto center in the Tustin/Irvine area. Jason, the manager, and his staff are extremely professional, accommodating, and provide excellent customer service. They made having to deal with a car repair a pleasant experience. Our experience renewed my faith that there are still companies who genuinely care about customer service and strive for excellence. Call them today to schedule your appointment. You'll be glad you did." - Melissa
"Great, friendly service." - William
"I sent a letter to Mr. Grimshaw, CEO. See the following:
RE: Letter of commendation for Mr. David Adams at Tustin, CA office
Occasionally, accidents occur and thrust a series of onerous time consuming tasks into our path but fortunately for me, Mr. David Adams and his staff at the newly opened Caliber Collision center in Tustin, CA spared no effort to get me and my 1997 Nissan Pathfinder repaired and back on the road in a very tight time window.
After my car was damaged by truck tire debris on a California highway my SUV needed repairs and although my insurer, USAA, promptly approved the repair work my work schedule only allowed me one day off in ten days of work to take care of it. Yesterday was the one day I had to get repairs made, and in that day I was able to bring my SUV in to Mr. Adams’s shop and have it promptly repaired even though it was involved a mighty effort by him personally and his technicians that went well above my high expectations for which I commend him and his team.
Mr. Adams greeted me personally when I arrived, evaluated the damages and politely explained that my windshield and tire repairs may require me to leave the car more than one day. I told him in that case I would have to defer the repair work for a later date. This is just the sort of time consuming hassle that is the dreaded reality in getting car repairs of any sort done.
I was nearly resigned to waiting to get the repairs done another day when Mr. Adams, mindful of my demanding military work schedule as an officer, asked me to wait while he made some calls. I know he made several calls and worked in a frenzy to create a solution for me in a short time window. I can well relate to how challenging that can be as I am often called to do that in my line of work; make the mission happen, no matter the obstacles. By the end of the day my SUV was repaired and even detailed and when I left the shop it looked and drove far better than I could have hoped for. I am hopeful I won’t need collision repair services any time soon, but if I do, I know I can rely on the competency, customer care and above all “can do, mission focused” support that distinguish Mr. Adams and his team.
Please share this letter with COO Mr. Mark Sanders, Sr. VP Mr. Greg Clark, Tustin manager Mr. Adams and his regional manager so that his good management and customer oriented style may be recognized along with my thanks to the broader Caliber Collision team.
LT Patrick J. Horton" - Patrick
Rated 5/5 based on 6 customer reviews.
- Michael B.