Sep 17, 2020
"Jonathan K. Is the best, he was very informative, punctual, and honest about everything that I asked and needed to be done. He made this the best experience!" - Danielle K.Sep 14, 2020
"I had a wonderful experience! Jonathan K was wonderful and met me right away to give my estimate. It was fair and so was the repair time needed. I received daily status updates which was really helpful. I was so pleased by the work done, service provided by all staff including Kathlyn and Mark. You cannot go wrong taking your car to Caliber!" - david durantSep 3, 2020
"Chad the associate that helped me was very professional and did a great body of work on my vehicle" - Erik M.Aug 28, 2020
"Chad and Caliber Collision did an amazing job! My car was towed here by my insurance company after a collision on the freeway and Chad wasted no time in contacting me and coordinating a repair timeline. He kept me up to date every step of the way via phone and email, and answered all of my questions and concerns. Chad made the entire processes very easy. My car was ready on time, and it looks great! Thank you Chad and the Caliber Collision team for everything!" - Erik M.Aug 28, 2020
"Chad and Caliber Collision did an amazing job! My car was towed here by my insurance company after a collision on the freeway and Chad wasted no time in contacting me and coordinating a repair timelin" - Paul DownieAug 6, 2020
"The work was done quickly and very well." - Anna B.Jul 30, 2020
"We've had to bring cars here multiple times (unfortunately lol), and we're always happy with the job and with the customer service. They text us daily to keep us up to date and have great interpersonal skills. It's also always a very smooth interaction with insurance." - Anna B.Jul 30, 2020
"We've had to bring cars here multiple times (unfortunately lol), and we're always happy with the job and with the customer service. They text us daily to keep us up to date and have great interpersona" - Gavin GJul 28, 2020
"Friendly, helpful staff. They completed the job two days faster than estimated and it was done perfectly." - ARASHI AJul 25, 2020
"Speedy & Thorough Repairs with High Attention to Customer Care and Safety. This review is for the entire amazing team at Caliber Collision, but mainly for Jonathan Klauk. He is nothing short of a rockstar. My car was damaged by another driver and I needed to have it repaired before my lease ended. Jonathan and his team had 3 days to get this done and he did it in 2. He gave a thorough explanation of what would need to be repaired during the walkthrough and set clear expectations from the start. Communication was smooth and concise, both via email and phone. Not only did my car roll out looking like new, but Jonathan stayed late to clean my car from the inside out so that it would look great when I had my lease inspection. It literally looks like nothing even happened to it! At Caliber Collision, they really go the extra mile for their customers. If you need fair prices and amazing customer service for car repair in Orange County, contact Jonathan Klauk over at Caliber Collision. Caliber Collision in the Tustin Auto Center practices safety and sanitation throughout the repair process. The waiting area has sanitized pens and seats that are spaced far apart. When you receive your car, even the tires are clean!" - Lizbeth
"Thank you to Miguel from Caliber collision for helping me every step of the way. I am so happy to finally have my car back it literally looks like a brand new car! I cannot believe what a great job you all did thank you thank you! Miguel your customer service skills are amazing you truely went above and beyond thank once again! Also Maria the front receptionist amazing very detailed and helpful thank you! " - Felix
"Excellent workmanship, excellent staff - so friendly and courteous. "
"The Caliber Collision in Tustin is by far the best body shop I have used to date. My car literally looks new! It actually looks better than when I bought it! The staff is also a pleasure to work with, they are real professional and completed the work in a timely manner. I can honestly say from this point on I will only be taking my car to Caliber Collision." - Rosemarie
"Never saw the manager during my repair cycle however Ray is the man! He took care of me and delivered on his promise to turn my vehicle around within the next day. Thank you Ray! I'll be back as long as Ray is there." - Mo
"Bunch of great individuals work here. Thanks everyone for the fast repair. You were all helpful and very friendly." - William
"Took my car to Caliber in Tustin on a recommendation by a family member. Best thing I could have done. David Adams the manager and Miguel Garcia were the utmost professionals. Friendly, helpful and true to their word. They repaired my car in less time that I expected and it looked as good as if not better than new. I was amazed how good it looked after they repaired it. Price was better than another estimate that I got from a competitor I had used in the past. Highly recommend them for collision repair." - Richard
"Caliber Collision did a First Class repair on my new MKZ without exception" - Paul W
"I received great customer service, specially from Ray.
Ray always kept me informed about my car. They also send you pictures of your vehicle to view the process of the damaged auto parts." - Marisela
"Ray Hill did a great job fixing my front bumper,and he and lady assistant were very friendly,If I need any work on any of my cars . I will go right to Mr ray Hill for help. Thanks alot" - John
"Johnathon was my manager and went above and beyond making sure that all my needs were met. I will always recommend them to my friends. Even after my truck was fixed any problem that arose due to my accident was taken care of in a timely matter. Thanks again Johnathon at Tustin Calliber. Brad" - Bradley
"Jason took good care of me. He was very professional, personable, and understanding of the situation. He kept me informed throughout the whole process. Most importantly, my car was fixed within a couple of days - super fast! Would highly recommend and come back again! -Will Wong." - Will
"We had the best experience ever at Caliber Collison near the auto center in the Tustin/Irvine area. Jason, the manager, and his staff are extremely professional, accommodating, and provide excellent customer service. They made having to deal with a car repair a pleasant experience. Our experience renewed my faith that there are still companies who genuinely care about customer service and strive for excellence. Call them today to schedule your appointment. You'll be glad you did." - Melissa
"Great, friendly service." - William
"I sent a letter to Mr. Grimshaw, CEO. See the following:
RE: Letter of commendation for Mr. David Adams at Tustin, CA office
Occasionally, accidents occur and thrust a series of onerous time consuming tasks into our path but fortunately for me, Mr. David Adams and his staff at the newly opened Caliber Collision center in Tustin, CA spared no effort to get me and my 1997 Nissan Pathfinder repaired and back on the road in a very tight time window.
After my car was damaged by truck tire debris on a California highway my SUV needed repairs and although my insurer, USAA, promptly approved the repair work my work schedule only allowed me one day off in ten days of work to take care of it. Yesterday was the one day I had to get repairs made, and in that day I was able to bring my SUV in to Mr. Adams’s shop and have it promptly repaired even though it was involved a mighty effort by him personally and his technicians that went well above my high expectations for which I commend him and his team.
Mr. Adams greeted me personally when I arrived, evaluated the damages and politely explained that my windshield and tire repairs may require me to leave the car more than one day. I told him in that case I would have to defer the repair work for a later date. This is just the sort of time consuming hassle that is the dreaded reality in getting car repairs of any sort done.
I was nearly resigned to waiting to get the repairs done another day when Mr. Adams, mindful of my demanding military work schedule as an officer, asked me to wait while he made some calls. I know he made several calls and worked in a frenzy to create a solution for me in a short time window. I can well relate to how challenging that can be as I am often called to do that in my line of work; make the mission happen, no matter the obstacles. By the end of the day my SUV was repaired and even detailed and when I left the shop it looked and drove far better than I could have hoped for. I am hopeful I won’t need collision repair services any time soon, but if I do, I know I can rely on the competency, customer care and above all “can do, mission focused” support that distinguish Mr. Adams and his team.
Please share this letter with COO Mr. Mark Sanders, Sr. VP Mr. Greg Clark, Tustin manager Mr. Adams and his regional manager so that his good management and customer oriented style may be recognized along with my thanks to the broader Caliber Collision team.
LT Patrick J. Horton" - Patrick
Rated 5/5 based on 12 customer reviews.
- Randy Furbush