Sep 14, 2020
"Louis Medina at Caliber Collision Walnut is a true example of Customer service. He was very professional through the entire process while they were repairing some major dents and doing some paint job. Louis kept me informed all through the process and was even able to manage to wrap it up ahead of schedule, which made me very happy!" - Mari DSep 7, 2020
"Took my car here to get it fixed after a car crash and omg they left my car in perfect conditions. Like if nothing ever happened to my car. The staff was very kind and professional. I highly recommend this place." - Tamara WegnerSep 3, 2020
"Awesome service! Love this place and the people." - Michelle PalmaSep 3, 2020
"Love taking my car to Caliber for my repairs! They always deliver in a timely manner and are always so professional! My car always looks brand new after any repairs, definitely good quality work! My family and I have had the best experiences with them! Thank you Caliber!" - Randy V.Aug 29, 2020
"Please come down and trust our local caliber collision center in city of walnut on valley Blvd, amazing service from the team at caliber , made my Toyota Corolla se , look brand new again. Come down and ask for Lawrence, and he will get you started with an estimate and you will be in amazing hands from there, great trust in this location and would highly recommend coming to this location. Enterprise is the next building over , which makes everything convenient, thanks ." - Kristina AnnAug 27, 2020
"Mike was the one who worked on my car and was wonderful! He kept me well informed on whatever was happening with it and was super nice. However the front desk lady was kinda rude on the phone and in person. The day I was supposed to pick up my car they said they opened at 7:30 which is the time I get off from work and was perfect timing for me but when I called she was very rude and told me that she’s the only one here and that she can’t open the gates by herself and to call back in like an hour and a half and I was just flabbergasted by how rude and unprofessional she was being so I waited till 8:15 and I get a call from mike saying it’s all ready and apologizing saying that everyone was late today and was so nice and told me to pick my car up at anytime and he’ll be here and was absolutely fantastic! Thank you Mike for helping me!" - Maria elena
"Lawrence took great care of our car and kept us apprised of every step of the repairs. We are extremely happy with the service received here."
"Mr. Lawrence Fu is the best representative and provided the utmost customer service. He was courteous, friendly, understanding and super knowledgeable. He kept us updated on all status and progress. Wouldn't know what to do if it wasn't for him." - Yow
"Job nicely done. Every employee was super friendly. Highly recommended." - Jung
"As usual, the device provided was top notch. Repair was on schedule and Bob kept us updated on progress during service. Good job!" - Jason
"Bob and the staff were very attentive and made sure all our needs were met. thanks." - Kathy
"All personnel at Caliber are very courteous and helpful. Was informed of the status of my vehicle on a daily basis either by phone or email as promised. Result of the repair looks exceptional, just like a new car. Excellent work, and car was completed much earlier than originally estimated." - Joseph
"all staff members were very friendly, time promised for job completion was undeniably superb and price for the repair was great. i have yet to bring back the vehicle for buffing with the side mirror cover installed am i am confident it will be nothing less than awesome. Thank you all." - Val
"My car was repaired quickly and a great job. Kevin was wonderful as he was able to get me a great deal as you also repaired some damage I had done myself to the car. I will always come to your facility for my auto repairs! Great experience." - Lisl
"Rene Sr. Thank you for the great job on my car... Thank you really!! It looks brand new:)
Excellent customer service." - Cesar
"Best Service! Michael Burnley is my service adviser for 7 years and he has helped me and my family in whatever automobile incidents. Him and Caliber's associates makes my car like brand new every time I come back." - Christian
"What a great experience!! I was extremely hesistant to use the company my insurance, USAA, referred me over to use. However, when I spoke to Bob Coleman, he convinced me that their company was reputable and that I would love how my car would turn out. I knew my car would turn out great because USAA really thoroughly reviews companies they refer their clients to. However, it was the customer service that won me over. I was extremely impressed with Mr. Coleman. He ensured that I was taken care of from the beginning to the end. I was impressed with his follow thru, his quick responses via e-mail and/or phone call and his amiable personality. Caliber is really lucky to have someone like him represent their company. He was extremely knowlegeable, easy to talk to and understanding about my predicament. Thanks Bob for turning my car accident experience into a pleasant one at the end.
- Joy" - Joy
"The service was wonderful, repairs were great and they even finished the job a few days before their estimate! My only (minor) issue, was that the car had a strong petroleum lubricant smell for about a month after the repairs were done.
I would still strongly recommend the company though." - Doug
"Mike and Hector did a very good job on my car. They even took trouble of sending me to work and later delivering the car to my work place. Going out of their way like this is what puts them above others. All the staff are courteous. I am one very happy and satisfied customer of Caliber." - May
"Appreciated the email feedback and updates. Good estimates on timing and great customer service." - Angela
"All the representatives were very professional and friendly. My car was fixed in a timely manner and the end product was perfect." - Stephanie
"Thanks to my service advisor John Hernandez! He is professional, friendly and provide us a great help. The work they did on my vehicle was fantastic. The overall customer service experience at this place is great. I would definitely recommend this place to my friends." - Joseph
"I had a flat tire and only the rim was rolling. I was lucky enough to be next to a Caliber Collision and they told me to not worry and they were going to help me out.
The manager assisted me and went on to put the spare tire that was in the back of my car. I was up and running in 5 minutes thanks to the guys at Caliber Collision in Walnut." - Oscar
"Service at this location is great. Thank you Michael Burnley for taking care of my car!!! I am very happy with the work. Also the ladies at the front desk that are so polite and professional (Katie)" - Cesar
"Today, I picked up my car after only 3 days repair. it was a very nice experience! Katie help me to make rental arrangement, and Mr. Lawrence Fu gave me a details of works to be done; and keep me informed the repairing schedule, parts replacement, re-painting, many details! Now, I have to say their did a excellent job! Thank you all!" - Jessy
"Excellent job! Nestor del Angel was a terrific & very professional service advisor. He updated me everyday on the status of the repair. With people like him in your company, I'm sure more business will come to your door. I will definitely recommend Caliber to people I know.
Thanks Caliber for a job well done." - Cristino
"From the time I was greeted with a smile and courtesy by the front desk lady at the Walnut, CA shop, I felt I was in the best place to have my car fixed.
Bob Coleman, a true professional, with his expertise and kindness he made me feel at easy going true checking the damage on my car, calling me on the phone to report the progress of the service and trying to speed up the process. The car was ready one week early than at first estimated and looks like new. He deserves a 10+.
I highly recommend Caliber , it was a great experience." - Edna
Rated 4.8571428571429/5 based on 7 customer reviews.
- Leonel Barradas