Nov 18, 2019
"Great customer service! From the moment I walked in to get an estimate for my car's damages. To the moment I got my car back. Not only did they fix what's on my estimate. They went up and beyond to polish lights that had nothing to do with the damages on my vehicle. Gave me my Nissan logo back on my car for free. To anyone going through a difficult time of being in a car accident Caliber Collison in the city of Walnut will make it so much easier for you. Thank you to the great team at Caliber Collison in Walnut, Ca." - Jason V.Oct 28, 2019
"Sarah and Krystal at the front desk are absolutely wonderful and helpful. Made my check in smooth and quick. Even made a fresh batch of coffee instantly the money I mentioned it. Repairs are done quickly and well." - Jose V.Oct 22, 2019
"This 5 star goes to a man with integrity. Who I've seen go extremely above and beyond to help people out, when in reality he doesn't have to because he's the boss and doesn't need to get involved, but he does because that's the kind of man he is. So a huge thank you goes to The Godfather himself, Mr. Robert! Ps. Armado is ok too" - Mike ZolliongerAug 9, 2019
"I was involved in a fender bender and I wanted to pay cash for the repair rather than go through my insurance company. I was at fault, so the other driver chose Caliber Collision. Edwin Gualito was the employee who handled the repair and he was excellent! He carefully assessed the damage and generated a quote and gave me a copy. I let him know that I was paying for the repair and car rental out of my own pocket, so I would appreciate it if they could finish the car by Friday so I wouldn’t have to pay for a car rental over the weekend. He said he would do his best. So, nearly every day, Edwin would send me an e-mail or call me and update me on the status of the repair. Friday came, the car was perfect and I saved a few bucks on the car rental. Edwin did a perfect job – 10 out of 10!" - Mike Z.Aug 9, 2019
"I was involved in a fender bender and I wanted to pay cash for the repair rather than go through my insurance company. I was at fault, so the other driver chose Caliber Collision. Edwin Gualito was the employee who handled the repair and he was excellent! He carefully assessed the damage and generated a quote and gave me a copy. I let him know that I was paying for the repair and car rental out of my own pocket, so I would appreciate it if they could finish the car by Friday so I wouldn't have to pay for a car rental over the weekend. He said he would do his best. So, nearly every day, Edwin would send me an e-mail or call me and update me on the status of the repair. Friday came, the car was perfect and I saved a few bucks on the car rental. Edwin did a perfect job - 10 out of 10!" - Marisol M.Aug 2, 2019
"Outstanding service from all aspects. Edwin kept me update on the repairs of my vehicle. Very friendly and informative always. Krystal... you're awesome and responsive. Customer service to the max, not to mention my vehicle was like new. They gave me a date that the car would be done and they met that target date. Thank you Caliber for such outstanding employees." - Maria elena
"Lawrence took great care of our car and kept us apprised of every step of the repairs. We are extremely happy with the service received here."
"Mr. Lawrence Fu is the best representative and provided the utmost customer service. He was courteous, friendly, understanding and super knowledgeable. He kept us updated on all status and progress. Wouldn't know what to do if it wasn't for him." - Yow
"Job nicely done. Every employee was super friendly. Highly recommended." - Jung
"As usual, the device provided was top notch. Repair was on schedule and Bob kept us updated on progress during service. Good job!" - Jason
"Bob and the staff were very attentive and made sure all our needs were met. thanks." - Kathy
"All personnel at Caliber are very courteous and helpful. Was informed of the status of my vehicle on a daily basis either by phone or email as promised. Result of the repair looks exceptional, just like a new car. Excellent work, and car was completed much earlier than originally estimated." - Joseph
"all staff members were very friendly, time promised for job completion was undeniably superb and price for the repair was great. i have yet to bring back the vehicle for buffing with the side mirror cover installed am i am confident it will be nothing less than awesome. Thank you all." - Val
"My car was repaired quickly and a great job. Kevin was wonderful as he was able to get me a great deal as you also repaired some damage I had done myself to the car. I will always come to your facility for my auto repairs! Great experience." - Lisl
"Rene Sr. Thank you for the great job on my car... Thank you really!! It looks brand new:)
Excellent customer service." - Cesar
"Best Service! Michael Burnley is my service adviser for 7 years and he has helped me and my family in whatever automobile incidents. Him and Caliber's associates makes my car like brand new every time I come back." - Christian
"What a great experience!! I was extremely hesistant to use the company my insurance, USAA, referred me over to use. However, when I spoke to Bob Coleman, he convinced me that their company was reputable and that I would love how my car would turn out. I knew my car would turn out great because USAA really thoroughly reviews companies they refer their clients to. However, it was the customer service that won me over. I was extremely impressed with Mr. Coleman. He ensured that I was taken care of from the beginning to the end. I was impressed with his follow thru, his quick responses via e-mail and/or phone call and his amiable personality. Caliber is really lucky to have someone like him represent their company. He was extremely knowlegeable, easy to talk to and understanding about my predicament. Thanks Bob for turning my car accident experience into a pleasant one at the end.
- Joy" - Joy
"The service was wonderful, repairs were great and they even finished the job a few days before their estimate! My only (minor) issue, was that the car had a strong petroleum lubricant smell for about a month after the repairs were done.
I would still strongly recommend the company though." - Doug
"Mike and Hector did a very good job on my car. They even took trouble of sending me to work and later delivering the car to my work place. Going out of their way like this is what puts them above others. All the staff are courteous. I am one very happy and satisfied customer of Caliber." - May
"Appreciated the email feedback and updates. Good estimates on timing and great customer service." - Angela
"All the representatives were very professional and friendly. My car was fixed in a timely manner and the end product was perfect." - Stephanie
"Thanks to my service advisor John Hernandez! He is professional, friendly and provide us a great help. The work they did on my vehicle was fantastic. The overall customer service experience at this place is great. I would definitely recommend this place to my friends." - Joseph
"I had a flat tire and only the rim was rolling. I was lucky enough to be next to a Caliber Collision and they told me to not worry and they were going to help me out.
The manager assisted me and went on to put the spare tire that was in the back of my car. I was up and running in 5 minutes thanks to the guys at Caliber Collision in Walnut." - Oscar
"Service at this location is great. Thank you Michael Burnley for taking care of my car!!! I am very happy with the work. Also the ladies at the front desk that are so polite and professional (Katie)" - Cesar
"Today, I picked up my car after only 3 days repair. it was a very nice experience! Katie help me to make rental arrangement, and Mr. Lawrence Fu gave me a details of works to be done; and keep me informed the repairing schedule, parts replacement, re-painting, many details! Now, I have to say their did a excellent job! Thank you all!" - Jessy
"Excellent job! Nestor del Angel was a terrific & very professional service advisor. He updated me everyday on the status of the repair. With people like him in your company, I'm sure more business will come to your door. I will definitely recommend Caliber to people I know.
Thanks Caliber for a job well done." - Cristino
"From the time I was greeted with a smile and courtesy by the front desk lady at the Walnut, CA shop, I felt I was in the best place to have my car fixed.
Bob Coleman, a true professional, with his expertise and kindness he made me feel at easy going true checking the damage on my car, calling me on the phone to report the progress of the service and trying to speed up the process. The car was ready one week early than at first estimated and looks like new. He deserves a 10+.
I highly recommend Caliber , it was a great experience." - Edna
Rated 5/5 based on 7 customer reviews.
- Daviana E.