Mar 27, 2020
"I brought my vehicle to Caliber Collision after being in a minor collision. The communication between my insurance company and Caliber Collision was excellent. Once I made my claim, it was very simple to connect with Caliber Collision. Caliber called me to make an appointment. The office staff was considerate and helpful. The representative, Jose, was happy to assist with providing me with an estimate. He was straight forward, and it was clear he was experienced with reviewing damage to vehicles. He runs an honest shop. I had taken my car to one other collision place who said I needed about $3,500 - $4,000 worth of work. I told them, I will take it to another shop and go through my insurance. Fortunately for me, Caliber Collision was one of the repair shops I could chose through my insurance. Calliber Collision estimated the repairs to be approximately $1,200. Significant less, thank GOD. If I had gone with the other shop, my car would have been totaled. While I was at Caliber for the estimate, they verified parts and cost. My experience with this location (caliber Collision) was excellent. Fair and honest, and the work was done a few days early and they communicated the status of my vehicle very well. We also very helpful, making sure the car rental would drop me off and/or pick me up. Hi highly recommend this Location. Ask for Jose." - Mrs C.Mar 20, 2020
"The 2 ladies in the front are super nice. Very informative. Friendly, when I went in it was slow, due to the circumstances of the virus, they were open which is good... I am getting my car fixed so I am happy! Any updates, they call... -They go by appointment ONLY - the location is in a industrial area... - shuttle picks you up and takes you to the rental station Very happy!" - Alvin VuMar 9, 2020
"Jose was very professional and very prompt. After a long week and a bad accident, I needed a company like this to not worry and to get me back on the road in no time." - mayra RyanFeb 19, 2020
"EXCELLENT SERVICE at Caliber Collision, in Willow Glen. Jose Lopez was the agent that took care of the repairs. He was professional, trustworthy and caring. The repairs were completed by the promise date. The car looks looks brand new. Jose drove the car back to me which I immensely appreciate. I highly recommend Caliber Collision and Jose Lopez for your service needs. Thank you Jose." - Janel A.Feb 18, 2020
"I rarely write reviews, but have taken the time to write this one simply because of the service I received during a stressful time. Caliber Collision, and my advisor Jose, handled everything from my insurance to returning the rental car and returned my car to me within 5 days. I had regular updates from the shop to keep me informed and my car was returned in perfect shape, and clean! I cannot thank Jose and the shop enough for easing this experience, checking in regularly and returning the car quickly with nearly zero effort on my part" - Mayra T.Feb 18, 2020
"I wanted to thank Jose for repairing our vehicle after an accident, caliber had our suspension replaced, axle, wheels , and tires they did a phenomenal job turned in vehicle back to us on time took care of everything for us. Always checking in letting us know the updates through email or phone will definitely come back with them if I ever need repairs." - Marisela CamachoFeb 9, 2020
"Great costumer service!!!! My car was ready the next day! Very professional and very friendly!" - anonymousNov 6, 2019
"Had a minor bit of bumper damage and they cleaned it up like new. Very professional and good service!" - Rifdhan N.Nov 6, 2019
"Had a minor bit of bumper damage and they cleaned it up like new. Very professional and good service!" - anonymousOct 24, 2019
"Needed a repair or my back bumper light and antenna on my Audi A4. Jose was very helpful and responsive and kept me up to date on its progress. And …"
"I have nothing but good things to say about the customer service I received from Miriam and Richard at Caliber Collision Willow Glen. They took the time to explain the scope of work and insurance coverage in detail, and even worked with my complicated schedule to get the work done. They returned my car to me sooner than anticipated and immediately addressed minor issues after the fact (rear back up sensor wasn't working and it was immediately fixed when I stopped by). I will absolutely recommend this location for the quality of care and service that I recieved!" - Alissa
"I just wanted to share my experience briefly. My car got rear-ended couple weeks ago and the other person's insurance referred me here and I must say I do not regret it at all. They helped me from beginning to end. They did a very detailed estimate and kept in touch with me with any changes and made it easy for me by sending insurance claim adjuster information needed to speed up my process. Then I was having trouble dropping off my car and they worked with another location to drive the car to them then when my car was finally done, they drove it to my work to make it easier for me once again being that I get off work too late to make it in time to pick up my car. Now, looking at all the charges, they absolutely fixed every detail on my car from the accident and my car looks brand new again. Thanks again so much guys, seriously best experience ever, God forbid I get hit again but if I do, I will definitely be back!" - Jennifer
I would strongly recommend Caliber Collision as a automotive body repair shop. It was recently placed under the management of Rich Valdez. He is a superior and knowledgeable manager. He has been in this business for many years and brings his experience to Willow Glen Caliber Collision.
Another driver and I backed into each other in a parking lot collision so I went to other shops for estimations. Rick gave me the best deal and explained the process used for making estimations by all shops.
The staff is extremely friendly and efficient. Jennifer, Elva and Merriam coordinated contact with my insurance adjuster and the shop did quality work and returned my car on time. Rick has helped me in the past and he is respected by people in the repair shop industry where he has worked." - Dennis
Rated 5/5 based on 10 customer reviews.
- Gina L.