Jan 18, 2020
"Thanks for an excellent repair on our Chevy Impala. Ernie is s master at his craft. We've been going to this location for years. The customer service in the office is a bonus." - Israel RuizJan 9, 2020
"Excellent customer service. They helped me dealing with the insurance company that was being a pain, helped me with the rental, and treated my daughter and I well. También hablan español." - Frank WebbOct 21, 2019
"This is the second time I’ve used Christiana Body shop (now Caliper). Meagan, Jose and all the staff kept me informed and worked seamlessly with my insurance company. I received more info from them than I did from my insurance company! Beautiful work, timely fashion like it never even happened." - Jimmy RayJun 30, 2019
"I recently purchased a fully loaded, but neglected and paint-abused Onyx Black GMC Yukon. It appeared as if a large limb or entire tree had fallen on it. The leaves and brush had been left on the vehicle long enough that they'd decayed to the point that it had eaten through the clear coat, the base coat, and down to the primer coat on the hood in several places and the entire roof. Knowing that the body metal wouldn't last long in that state before massive corrosion began, I had to get an estimate from a few body shops in the area and act fairly quickly as the vehicle has an electric sunroof and I didn't want any leaks to begin around it. Of the shops I went to, some didn't seem to want my business, nor did they seem on the surface competent to take on the job and complete it to my satisfaction until it was recommended that I stop by Christiana Body Shop that had since become Caliber Collision. Merely driving up to their shop at 96 Germay Dr. Wilmington, DE. instilled confidence in me that I was at the right place. Working closely with Megan and Rob, they hammered out a plan of action that included telling me exactly what would be involved in repairing the Yukon's paint issues, putting my apprehensions at ease as I realized how involved a procedure it would be. The estimate I received was the higher of the three shops, but with the ethics representation that I felt from Caliber Collision made the decision for me as we forged ahead with the job. I was to bring the Yukon in the following Monday morning and Megan told me that the turnaround time would more than likely be six days making the pick up day fall on the following Monday as Caliber Collision is not open on the weekends. Friday afternoon, five days after I dropped off the Yukon, my phone rang and it was Megan telling me that the truck was ready. Already being out running around in Shirley's Malibu, we arrived at Caliber Collision an hour before closing and picked up the Yukon and the paint looked as good as it did the day that it left the showroom, also the headliner and sunroof had been reinstalled professionally. The bill came in a few dollars less than the original estimate making the end experience with Megan and Rob at Caliber Collision a bonus." - anonymousJun 25, 2019
"Overall they did an excelent job! Very professional, very good. Worked with me even though I didn't have insurance. Only one issue, they left some kind of …" - Hussain J.Jun 25, 2019
"Overall they did an excelent job! Very professional, very good. Worked with me even though I didn't have insurance. Only one issue, they left some kind of residue on the inside of my car. Someone sat in on the passenger side and left some kind of apoxy it seems on the door, dashboard and seat. I thought it wasn't a big deal but when I tried to clean it, it wouldn't come off. I had to go back to the facility to complain. Was worried they would not accept the claim, especially since I didn't have the car anymore. I will say the manager was very respectful, nice and professional. He didn't argue it, didn't challenge me at all. This happened in Delaware. I borrowed the car from a friend who lived in Virginia. Because I broke something, had to take it to Caliber to fix it. The manager gave me his card, said for me to give it to my friend and have him send an email and he would find a car detail shop near his house and pay for it. That is CUSTOMER SERVICE! Definetily will give them future business."
Rated 5/5 based on 4 customer reviews.