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FAQ

faq section

  • What forms of payment are accepted?

    • We accept Visa, Mastercard, Discover and American Express, personal and business checks.

  • My insurance adjuster has not seen my car yet. Do I have to finish that process before I give you the keys to my car?

    • Absolutely not. If it’s easier for you to leave your car with us and have the adjuster do their appraisal here, that’s no problem. Caliber works closely with all the major insurance companies and can easily advise them of any work and repairs that need to be done to your vehicle.

  • I was just involved in an accident. I’ve already contacted all the necessary authorities, but what should I do next?

    • First of all, we’re sorry you’re in this position. But don’t worry, we’re here to restore the rhythm of your life. And remember, never drive a car that could be dangerous due to visible or hidden damages after a collision. Our Customer Service Center can help you arrange a tow with minimal wait time. You can reach them at 1.888.CALIBER (225-4237).

  • Does Caliber offer payment plans?

    • Unfortunately, no. Before we return your vehicle in pre-accident condition, we require full payment of the insurance deductible or the complete bill if paying out-of-pocket.

  • Do I have to get more than one estimate?

    • Nope, you sure don’t have to have more than one estimate to complete insurance company requirements and begin work on your vehicle.

  • I am having issues submitting my photos online. What can I do?

    • Sorry for any hiccups in our system. While we work to fix it, feel free to email your name, cell phone or home number and the photos you’d like to upload to Caliber’s online estimators at webestimating@calibercollision.com

  • Do I need to schedule an appointment before visiting a Caliber location?

    • To provide you with unmatched convenience and service, it’s best to first schedule an appointment to either drop off your vehicle for repair or receive an estimate. Click here to schedule an appointment or give us a call at 1-888-Caliber (225-4237).

  • How do I know Caliber is better than other car repair shops? I’m skeptical.

    • We understand. To put your mind at ease, we always keep an open line of communication. Plus, rest assured, we won’t stop until we make it right. Because your complete satisfaction isn’t just a goal. It’s what drives us. That’s why we allow customers to leave their unedited reviews right on our site. Click Here to search for your closest Caliber location to read reviews from our customers across Arizona, California, Colorado, Delaware, Florida, Georgia, Kentucky, Maryland, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington DC, West Virginia, Wisconsin and Wyoming.

  • If something goes wrong with my repairs, who do I contact?

    • All Caliber Collision work is backed by a written limited lifetime warranty available at any Caliber location. Simply contact your local Caliber Collision center or call 1.888.CALIBER (225-4237) to schedule an appointment to come by and take care of any issue you may have with your vehicle repair.

  • What if something goes wrong with one of the repairs I had done at Caliber a few years from now?

    • While we’re confident this will not happen, we’re also available to help if it does. We back up all repair work with a written limited lifetime warranty. That means whether it’s a month, a year or five years down the road, we’ll correct the problem free of charge at any one of our convenient Caliber locations.

  • Okay, so I’m ready to bring in my vehicle. What can I expect when I get there?

    • Besides the friendly faces and free popcorn, you’ll find the industry’s top collision repair professionals. If you already have an appointment scheduled, our Customer Service Representatives will introduce you to your Service Advisor who will walk you through your repair process. If you haven’t yet scheduled an appointment, you can do so by calling 1.888.CALIBER (225-4237) or clicking here.

  • What about a rental car? Don’t tell me I have to go to their site too.

    • Only if you prefer to do so. Many of our locations have an on-site Enterprise Rent-a-Car location. And if the one you choose doesn’t, we’ll drop you off at the nearest Enterprise location free of charge. The average time for a vehicle to be in a repair shop is two weeks, so ask your insurance agent about your car rental coverage. Of course, we’ll do our best to get you back in your own vehicle as quickly as possible. If you’d like to schedule your rental before you arrive, simply call our Customer Service Center at 1.888.CALIBER (225-4237).

  • I am having issues completing the online career application process. What can I do?

    • Please alert us to the situation by emailing your questions or concerns to careers@calibercollision.com. We’ll then let you know what the appropriate next steps will be to begin the application process.

  • I have applied for a position with Caliber. What happens next?

    • Our recruiting team will carefully review your employment application, resume, and related information to match your qualifications with existing Caliber career opportunities. If a career match is found, you will be contacted by a member of our team for an initial interview.

  • I have a friend that I would like to nominate for Recycled Rides, how do I do that?

    • Please note that at this time, Caliber Collision is not accepting Recycled Rides applications directly from individuals. Caliber Collision partners with local nonprofit charitable organizations to qualify and select potential Recycled Rides recipients. In many cases, these organizations are also able to provide a full continuum of support services beyond transportation.

      Individuals who need assistance with transportation should contact local family assistance programs. Some of the organizations Caliber has partnered with include:

      1-800-Charity Cars

      Allies in Service

      Family Promise

      Heroes On The Water

      Support The Enlisted Program (STEP)

      Veterans Resource Center

  • Where can I verify my employment or income or that of a current or past employee?

    • Please review Caliber’s The Work Number document to verify employment/income. 

      This document outlines details for accessing your employee account (for current or past employees) to provide proof of your employment or income. This document also outlines direction for someone outside of the organization to verify a current or past employees' employment and/or income.

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