SAFETY FIRST AT CALIBER COLLISION
Thank you for your trust in Caliber. Your safety and well-being during the repair process are our #1 concern. We are taking extra steps to keep our customers and teammates safe as we live our purpose of Restoring the Rhythm of Your Life®.
We now require that facial masks/coverings are worn by everyone inside a center, or you may utilize our contactless options. The following is an overview of what to expect when visiting our centers and how to prepare for your appointment.
REQUIRED FACIAL COVERING:
To ensure the ongoing safety of our teammates and customers, a facial mask is required to be worn by everyone at all times within our centers. If you are uncomfortable wearing a mask, you may take advantage of our curbside drop-off and delivery options.
We will still greet you with a smile but have suspended all handshakes and physical contact. You are welcome inside, but if you would like for us to greet you at the vehicle at drop-off, please call the center. The center phone number can be found in your appointment email.
We are adhering to the CDC recommendations of distancing ourselves six feet from others. We will be happy to take payments over the phone and to provide all finalized paperwork electronically or leave copies in your vehicle.
Our centers are being cleaned and disinfected twice a day, and we are being careful to sanitize all shared high-touch surfaces. Our teammates are also washing their hands after each interaction and throughout the day, including the use of hand sanitizer.
Customers should remove all personal belongings from their vehicles before drop-off. We will be wiping down and disinfecting high-touch surfaces in our customers’ vehicles both at drop-off and prior to delivery. Our teammates will also be using disposable gloves when working inside your vehicle.
We have provided specific training to each Caliber teammate to ensure they are aware of the symptoms of COVID-19 and how to best prevent the spread of the virus. Any teammate who has been exposed to and diagnosed with COVID-19 is not allowed to return to work or have contact with any other teammates without a full release from a physician.