"I recently took my 2007 Lexus LS-460L to Pohanka Collision Center, located at 16 Sweetley St, in Alexandria to have the Left Driver Mirror rear view mirror replaced. The service was excellent. The Customer Service Representative, Winston Rivas, was very courteous and professional. I would highly recommend Pohanka Collision Center , of Alexandria in the future.
Once again "a job well done"." – Stanley
"The total expierence was excellent from start to finish. We were kept informed on a daily basis to the status of our repair. Our agent Beth was totally professional and helpful during the entire process." – Frank
"The services was wonderful, very prompt, completed on time, looks almost like new, Frances" – Frances R
"On a scale of 1 to 10, I rate my satisfaction with Caliber Collision with the quality of the work done to my vehicle as a 10.
I would rate the customer service I received from the shop as a 10.
The vehicle was ready when promised by the shop.
After repair, it was not necessary to return for additional work.
The shop kept me adequately informed during my car repairs and when it was ready for pickup. They interfaced professionally and quickly with USAA, my car insurance provider.
On a scale of 1 to 10, where 1 is very unlikely and 10 is very likely, I recommend the shop to a friend as a 10.
Additional value offered by the Pohanka Collision Center's Caliber Collision Company is that they provided a warranty on all repairs made to my car. Additionally, they provided detailed (verbal and written) instructions how to wash the car and where not to park for the first 30 days; what type of car wash systems, what wash cycle to use, and advice to not wax, buff or detail repainted areas of my car for up to 90 days. They additionally provide ling-term paint protection advice details.
I am thoroughly convinced that the Caliber Collision of Alexandria provided me Outstanding service and recommend their use to USAA and to my friends needing car collision repairs.
//s// CDR John H. Bartol Jr." – Jay
"I am happy to have taken my car here. Not only did they do a good job in reversing the collision damage, they got my car to me earlier than estimated and kept me updated as to the status." – Ian
"Once again, impecible service, friendly comms, work done right and ahead of time estimate." – Bob
"The staff at the Sweeley St location were courteous and helpful. The work was completed in timely fashion, and the car looks great. Would definitely recommend to others." – Lisa
"Good service. Vehicle was repaired as promised. Good communication, keeping me abreast of everything that was going on. They drove my vehicle to a specialty shop for repair and picked it up from there. Nicely cleaned inside and out when they were done, nice touch! Only suggestion is to ask customer to call before picking up vehicle because in my case my car was apparently off site, so someone had to pick it up and drive it over to Caliber Collision, took about 25 minutes. Just let us know that's the case and we can come in closer to when the vehicle is actually on property. Overall well done, nice people, repair well done!" – Joseph
"Caliber Collision is wonderful! My car was repaired quickly, I was informed every step of the way, and they worked with my insurance company to handle my case. The car looks perfect! Thank you!" – Kristin
"I am satisfied with the body work performed to my vehicle . Repairs were completed before promised date and staff was willing to work with me on additional details. I would recommend this body shop, especially to those who live in the Alexandria Old Town neighborhood." – Emir
"Very correct business!" – Charles
"The employees at this Caliber Location were very responsive, gave honest appraisals of both the work and timeline, and were always extremely helpful. More importantly, was the meticulous work and attention paid to my vehicle. When I came to pick up my Ford, they took the time to go over every detail of the work and do a thorough wall through of the vehicle (which they washed, cleaned the interior, and waxed). The car looked brand new and I couldn't tell if there had been so much as a scratch to my rear bumper area or side door panel. In short, I would highly recommend this Caliber shop in Alexandria for your auto body needs." – RONALD
"IT HAs been a year since I had my truck
repaired and they did a fantastic job. They went above and beyond to do a more than satisfactory job" – jan
"I have had repairs made by Caliber to two of my vehicles and they have been completed very satisfactorily. All aspects of their repair process is excellent. I highly recommend this shop for auto body repairs." – Dick