Apr 29, 2019
"I was skeptical at first because the insurance company picked the place and I went to the Anderson SC location. My 2016 Dodge Durango Limited was rear ended and the whole process was a lot more bearable with this company. They were up front with me from the beginning and gave me best and worst case scenarios for a finish date and it was delivered on time. As soon as they figured out exactly the extent of the damage, they made sure the part that was not available was ordered and it was actually on back order but they managed to get one in within a few days. THEY called ME every single day with an update, unlike the place our truck was taken to earlier in the year. It was difficult to reach that other business. Caliber was on top of communications. They even left a message when I was in a work meeting and couldn't take their call as well as emailed me that day too. The quality of the work I thought was fantastic. The paint matches up perfectly. The whole area looks like brand new as well as the whole vehicle in general. It was returned to me looking as if had just been detailed, cleaner than when I first bought it. Again, for our truck repaired at a different business I won't name, the paint doesn't match up so well. All of the staff that I spoke with was very friendly and very honest and professional. As I said I was skeptical because I had read many reviews and was focused on the few negative reviews. I don't understand those. I'm not disbelieving that people can have different experiences but MY personal experience was just really wonderful. I would highly recommend this place and if I ever need a Collision service again, I will Definitely use Caliber Collision. They took a bad situation and made it so much more bearable. I really appreciate so much all of the time they took each day to communicate with me honestly and they even went out of their way to make me a happy customer. I discovered when I got almost home that my left front turn signal wasn't working and they had me bring the vehicle back and it turned out it was just a burned out light. Well, they replaced that in mere minutes, had the turn signal working and that was completely unrelated to my vehicle accident and at no cost to me. Kevin told me " I just want you to be happy and have a positive experience. That's above and beyond. Thanks again Kevin. You are awesome. I would like to mention that I did not know a single soul there but they made me feel like family. I would say please give this company a try. To me, this was the only time I've ever been involved in a car accident and not just been disgusted and anxious waiting to find something out about my vehicle." - James HinsonMar 27, 2019
"I had an accident back at the end of January and my car insurance recommended them. They were helpful and understanding, but my insurance totaled out the car. They stayed in communication with me otherwise." - Rick ShealyFeb 20, 2019
"Just picked up our vehicle from caliber today, thanks to chad for all the help with our car. Will be using caliber in the future as their customer service is awesome" - Mark K.Nov 28, 2018
"Excellent prompt service. The entire team was very professional and the repair was completed on time as promised. Great job! Caliber restorred my faith in body shops." - anonymousNov 28, 2018
"Excellent prompt service. The entire team was very professional and the repair was completed on time as promised. Great job! Caliber restorred my faith in body …" - Mark K.Nov 28, 2018
"Excellent prompt service. The entire team was very professional and the repair was completed on time as promised. Great job! Caliber restorred my faith in body shops." - Ben I.Jul 29, 2018
"Very professional and courteous. Exceptional work and quick turnaround." - Philip GatesJun 14, 2018
"My repair was finished 3 days early and chad kept me informed every step of the way quality of work exceeded my expectations staff was awesome"
Rated 5/5 based on 7 customer reviews.
- Angel Young