Aug 10, 2019
"Great communication and customer service!!" - Cecelia B.Jun 15, 2019
"Caliber was really wonderful. Everyone there was friendly, competent and efficient. Even better they were highly sympathetic. The repairs were perfect. Highly recommend." - colleen b.May 19, 2019
"I dropped my car off for repair last Monday and picked it up last Friday. Bobby Werner was my service advisor. He is most courteous, professional, and posseses superior skill sets! He kept me apprised daily on progress of my car both via text AND phone calls. How very lucky Caliber Collision is to have him in their employ! I also want to give kudos to Miranda who greets you in the reception area. She has a ready smile and is always most pleasant!" - colleen b.May 19, 2019
"I dropped my car off for repair last Monday and picked it up last Friday. Bobby Werner was my service advisor. He is most courteous, professional, and posseses superior skill sets! He kept me apprised daily on progress of my car both via text AND phone calls. How very lucky Caliber Collision is to have him in their employ! I also want to give kudos to Miranda who greets you in the reception area. She has a ready smile and is always most pleasant!" - anonymousMar 15, 2019
"There are lots of shops in town and lots of Caliber shops as well, but this one is the one to go to. Based on yelp reviews I drove across town to go to this shop specifically …" - James J.Mar 15, 2019
"There are lots of shops in town and lots of Caliber shops as well, but this one is the one to go to. Based on yelp reviews I drove across town to go to this shop specifically and wasn't disappointed. Crystal and the rest of the staff were friendly, attentive and communicated well. I went in with an insurance claim (a lot of thier business is insurance), they had Enterprise pick me up to get a car (which I later just left at the Caliber shop for drop off). Caliber had our car for 10 days, but every couple of days Crystal called with an update. Absolutely no issues with billing, upselling, etc. and they did a great job with the car." - anonymousMar 12, 2019
"Thank you For great service. Everything from the beginning to the end. Enrique was above and beyond getting my paper work. Excellent communication. Thanks again …" - Huff GuideFeb 21, 2019
"These guys are indeed the best. I had a wedding to attend and these guys worked too hard on my car to get it ready for me in the time frame. Particularly Enrique!!! If you ever go to this shop, see that guy. He’s very good at his work. So this was my first ever experience with car collision. I was in Dallas for a weekend when a guy hit my new car from the back and it was much damaged from the back. I was too too worried initially since this happened just a month after I bought my car. But after a lot of research, I decided to give these guys a chance. Now I got the car and it looks exactly like brand new. No one could tell the difference. These guys got the car in less than 2 weeks and I was able to drive it to the important wedding. Enrique kept updating me every other day about what was going on with the car. I am too too impressed with these people. Definitely give them a visit!!! 5 stars!!" - Jeb SamuelJan 22, 2019
"Worked with Chrystol and Miranda and had a great experience overall. They were able to deliver ahead of schedule with a quick turnaround time. They kept me well informed of the progress and assisted me with rental setup etc.. Overall, it was worry free experience. I would definitely recommend working with Chrystol!" - James
"I got T-Boned and flipped in my brand new F-150. It was my baby. I spoke with the insurance company and after the experience my mother had with Ginger and her Amazing team at the Kramer Lane location, I told the insurance company where to take it. The communication on the vehicle was great. Ginger even went up on a Saturday to meet my truck on her day off. By that Monday they were already working on getting the estimate put together for insurance. They assisted me with the insurance company, rental EVERYTHING, and I really didn’t have to deal with anything. I am sad that it was a total loss but I will say my vehicles will never go anywhere but Kramer Lane Caliber as long as Ginger is in charge. The proffesionalism and ease of the whole process was great. I really get the restoring the rhythm saying Caliber has now. GREAT JOB!!! Hopefully I won’t need a body shop anytime soon but if I do I know where the new truck will go!!! THANKS AGAIN TO GINGER AND HER AMAZING TEAM!!!!"
"My vehicle need body work repair. The team coordinated and completed work while I was out of town. Then delivered vehicle. Workmanship of the damaged site was great, however, there was collateral issues from at repair. Ginger and Zack were understanding and professional. I took Jeep back. They remedied the issues in good fashion providing excellent customer service." - Michelle
"Caliber and USAA made the whole process very easy and my car looked perfect when the job was done. I appreciate all you did. Tom P.S. The work was actually done on Ben White but that location was not available on the drop down." - Tom
"I can NOT rave enough about the manager, Ginger, at the Kramer Lane location in Austin. My car was hit while in the parking lot at work -- my insurance, USAA, told me that it would be $250 after they determined it was a hit and run. Well communication was fairly poor on USAA's part and I had to pay $500 to pick up my car (2 weeks before christmas when I was expecting to pay $250) -- Ginger was so helpful and was willing to call USAA to get the amount figured out. Also, she went above and beyond to make sure they stayed open a few minutes late so I could pick up my car and not be charged for another day of the car rental. Fast Forward to a week later -- I got a call from Enterprise (rental car) to say I was charged $50 because USAA only paid until December 5 -- I called them to see if they could change the date to December 6 b/c that's when the car was officially ready and she said she would call Enterprise and talk to USAA to ensure I didn't have to pay anything because of the confusion with the deductible. This was such a HUGE relief! Thank you, thank you, thank you!!!
Velisia" - Velisia
"Caliber fixed my fender after a hit and run. After the fix there was something electrically wrong, Caliber, mainly the manager Ginger Brown, insisted I bring it back so they could get to the root cause. Eventually all was fixed due to the professional and courteous demeanor of all the employees at the center. Really did a good job. I would recommend them - hands down." - Paul
"Ginger and Zack provided excellent customer service. The initial required bodywork was great, however I noticed some collateral issues related to repair. They were understanding and remedied situation in good fashion." - Michelle
"Quality service and great advice. Andy was both helpful and caring" - cheryl
"Zach Callaway took care of my vehicle and did a wonderful job. My car looks great and he even went though the trouble of making sure it was cleaned inside and out and vacuumed before I picked it up :) The crew at this location are all very kind, helpful, and caring." - Chelsey
"Just wanted to say Zack took good care of my car and I am 100% satisfied with the repairs. Thank you all at Caliber" - Clarence
Rated 5/5 based on 10 customer reviews.
- Tiona Bell