Oct 30, 2019
"Richard gave me personal care, advised of an awesome dealer to service vehicle going forward and took car back to evaluate an issue that wasn't telayed to my repair. Awesome facility, owe yourself to have this store fix your vehicle if needs arise." - louise n.Oct 29, 2019
"Everyone was in top of my repair. All had great attitudes and went out of their way to help me repair was done before the estimated time frame. This is not the closet Caliber Collision to me but I go out of my way to send my cars their for the customer service and the work they do in my cars." - Dennis K.Oct 25, 2019
"I had a minor car accident and a few scratches. My insurance co. recommended a couple of "direct repair" shops in the area. I first stopped at Caliber (Campbell) at the end of one day, where I met Pat (the manager). He recommended a minimally invasive route (buff vs. repaint). This was not quite what I had expected--the "virtual estimate" from the insurance company called for both doors to be repainted... Pat told me to come in earlier the following day and said they would remove the scratches while I wait, for free! Sounded too good to be true... So later that day I went to another "direct repair" shop in the area, for a second opinion. Over there, they categorically dismissed buffing out the scratch (even to try it as a first step!) and fully endorsed the "full repaint" route... With the car to be in their shop for 5 (!) days. Since both shops are "direct repair" and insurance-company approved, I decided to go with Caliber Campbell first and see if they can take the scratch out. It took them all but 5 minutes (and that's including getting the car in the actual shop and back in the parking lot!) and the scratch was gone! On top of that, I did not have to do any paperwork, and it was still free, just as promised! I am blown away by this experience. Clear communication, minimally invasive route first (which turned out to be a winner), professional and knowledgeable staff. No hassle. Customer-first attitude AND action to back it up!" - Jim H.Oct 13, 2019
"I recently was in a minor car accident with our new car after about 2 week (yikes), and our insurance company recommended caliber collision for an estimate. I took the car over to Caliber Collision and met with Richard. He was very professional, and I was impressed with his knowledge of our car and all of the new car sensors that might need re-calibration etc. I was originally planning to take the car over for an estimate and do the repair work elsewhere but after reading their reviews and talking to Richard decided to leave it with Caliber. During the process Richard kept me updated as to progress and additional work required once they had a chance to inspect in more detail. They did all of the paperwork with the insurance company and completed the work exactly when they said they would. When it was time to pick up the car we just dropped off the rental car at the Caliber location and drove away with our car. The repair was flawless, it looked as good as new. Richard and the office staff at the Campbell location were all very friendly and helpful throughout the process. They helped make a very stressful situation painless. I had dealt once before with a body shop when someone backed into our previous car and the experience with Caliber and Richard was 10X better. I really felt Richard cared about making sure everything went smoothly. He took care of all of the details for us, so we had nothing to worry about. Thanks for the great job and great customer service! I highly recommend this location." - Jennifer NorvielAug 28, 2019
"They had me back on the road in 20 min just like they promised me couldn’t be happy 😃" - Nettie CavazosAug 3, 2019
"Great work! They kept me updated via emails. The dent that they repaired looks good as new. Very good customer service too." - Sarah G.Jul 30, 2019
"The customer service is fantastic. Everyone is so friendly and helpful. Best part is, I got my car back looking better then it did before my accident. Highly recommended." - Sarah G.Jul 30, 2019
"The customer service is fantastic. Everyone is so friendly and helpful. Best part is, I got my car back looking better then it did before my accident. Highly recommended."
"Thank you for the great repair and done fast the staff was very friendly and kept me up to date with the repairs" - Kenith
Rated 5/5 based on 7 customer reviews.
- B Scott