Oct 16, 2019
"I experienced excellent customer service from the initial scheduling of the estimate and service, to picking up my car after fairly extensive bodywork. I couldn't be happier with the body work- it was perfectly beautiful! The staff were all very polite, efficient, friendly and professional. Luis went out of his way to fast track the repair so that I would be without my car for one week instead of the estimated two weeks! For that I am extremely relieved and very grateful! Thank you Caliber Collision!" - Judy G.Oct 16, 2019
"I experienced excellent customer service from the initial scheduling of the estimate and service, to picking up my car after fairly extensive bodywork. I couldn't be happier with the body work- it was perfectly beautiful! The staff were all very polite, efficient, friendly and professional. Luis went out of his way to fast track the repair so that I would be without my car for one week instead of the estimated two weeks! For that I am extremely relieved and very grateful! Thank you Caliber Collision!" - Heather F.Oct 9, 2019
"Thank you Caliber for the best customer service I've had in a long time. Luiz Cervantes went above and beyond the call of duty. My daughter was so upset when someone backed into her, Luiz made us feel at ease and took care of everything. It was done so fast and the bumper looks brand new. I'm not sure who the person is who actually fixed the bummer, but they have car healing super powers. The paint is perfect!! I would recommend this place in a heart beat." - Jim M.Sep 27, 2019
"I took my car into Caliber and from the moment I walked in I was treated very well. I was greeted by Yvonne and Perpetua. They were professional and caring and helpful. Then Luis my advisor out and he too was professional. He wrote my estimate took photos and handled the claim with my insurance. He kept me updated through the process and finished the job early. What great work by all. They are valuable employees for Caliber! Thanks to all a truly 5 star experience." - papppTHANK YOU FOR A TREMENDOUS JOB WELL DONE!!Sep 24, 2019
"THANK YOU FOR A TREMENDOUS JOB WELL DONE!! Customer service doesn't cost...it pays by bringing people back. No need for fancy advertising either...word of mouth generates revenue. Caliber Collision's (CC) Carlsbad division is an exceptionally well-run organization of professionals. Reception was professional and timely. My Service Advisor Mr. Nathan "Nate" Haughelstine is a big reason why I tell friends, family and USAA that I will only take my vehicles to Team CC. Therefore, Nate is worth his weight in gold! I trust you'll stop operations to commend his performance in front of the Team. Keep Charging Team! Sincerely, Patrick Grosso" - Wendy C.Sep 24, 2019
"I have used Caliber Collision Prior in Poway, when someone hit my car and totaled it. they were really great all the way through the process. This time I got in an accident so I took my car back to them to do the work. They were great and because they are a small location and could not get the job done they towed it for free to the Carlsbad location and Luis has been keeping me updated all the way. When my rental car met the maxed rental coverage, Caliber offered to pay for my rental until the car was completed. Luis even offered to bring the car to me, so I did not have to leave work. This company is the best and the customer service is top notch. Thank you Caliber collision and Luis for all of your hard work on my car and getting me through this." - Susan R.Sep 24, 2019
"Terrific customer service. Worked directly with our insurance company and car was ultimately totaled. Special thanks to Mason and the receptionist for going above and beyond expectations." - Cassandra B.Aug 20, 2019
"After an unfortunate car accident I had to take my car in for repairs. I had been referred by many people to caliber. I now understand why! I have seriously had the best experience. The front desk employees were always helpful. I especially was so grateful for Luis, my service advisor. He was so helpful along the way. He always kept me updated, answered my millions of questions, and helped with the financial aspect because the it was an uninsured car accident. He made sure my car was finished promptly and actually was able to complete it early! You couldn't even tell I got into an accident. I'm so thankful I took it to them and had such a wonderful experience." - Jordan C.Aug 15, 2019
"Mason Ward provided excellent service. He offered a fair estimate to my insurance company, whom approved the repairs. The technicians did an incredible job as well. Strongly recommended. AAA approved facility too!"
"Excellent service. Excellent work done in a quick manner!" - Phil
"Great job on my car as well as an excellent staff. Melissa
was very knowledgeable, courteous, and friendly. Sara at the front desk was
very helpful as well as everyone else I met at Caliber. Thanx!" - Bruce
"Everyone at Caliber in Carlsbad was friendly, helpful, and professional. Melissa is
FANTASTIC! What a
wonderful experience dealing with such nice people who do a great job.
I've been recommending Caliber to all of my friends." - Bruce
"After being repaired the bumper looked brand new. I also appreciated the updates on the progress of the repair and when it would be ready. Everyone was very helpful and polite." - Bruce
"It is uncommon to find both the competence and great service I experienced combined in one organization. Not only was the work perfectly done, Melissa superbly handled the inability of the insurance adjusters to communicate what they were doing. If I should need repair work in the future, there is no doubt about where I will take my car." - Ed
"I wanted to express my gratitude to Nathan and the team at Caliber Colision for such amazing customer service. My car was in the for 7 weeks(because it was almost totaled ) during the whole time Nathan always called me for detailed updated, any questions I had were answered right away and when he wasn't able to he had someone else on the team call me, and my car looks brand new! I really appreciate it, it made this situation which could of been very stressful, extremely pleasant!
Thank you Caliber Colision." - Leslie
"Excellent service throughout, the staff, the communication during the process of the repair, and they even fixed a part at no cost that was not covered by the insurance.
The car looks like new! Highly recommend this place." - Rene
"All aspects of all service was excellent. Thank you CC" - Tom
"Amazing service with continuous status updates. I would definitely recommend Caliber Collision" - Michelle
"Richard was absolutely fabulous, patient, informative and prompt. The girls behind the front desk were so helpful and always smiling! Definitely recommend Caliber!" - Leeanna
"We were very pleased with the service. There was just one slight problem. We noticed a scratch on an opposite door after we picked up the vehicle so went back to discuss it. We met with a technician who said that he would have the manager contact us the following Monday, however, we never received a call." - Denise
"Nate and his crew did an amazing repair job on my car. My 04 Mustang looked practically brand new. Not only was the repair done but the car was shiny and clean inside and out. Thank you! I also appreciated the fact that Nate took the time to go over all of the repairs with me. That truly adds a touch of class to the repair process. Thank you so much!" - Joyce
"Melissa is wonderful. Really makes me feel like they care. I received my quote last Tuesday and had my Jeep back by Wednesday at 5pm." - glori
"Everyone from start to finish were wonderful and so efficient. I don't think I even waited 10 min. thank you!!!" - Leslie
"A job well done. Richard was prompt, courteous and answered all my questions." - Lucille
"Completed work was in line with an accurate estimate. Progress reports kept me up to date on the repair process." - Radm Jay A
"Second experience with Caliber Collision. Upfront, personal, professional and what they say is what they do. Nathan and Amber helped set the bar high for customer service. Paul G." - Paul
"Back in July I brought my vehicle in for accident repair. Your front desk service was amazing. Both times I was in she was professional, pleasant, and courteous in spite of all the phone calls and people she was waiting on. High Five, she deserves a raise." - Patricia
"Wow! Exceptional service at Caliber Collision Carlsbad! These guys do not stop until you are truly satisfied! We had a burn/ melt/ heat thing happen to the outside rear view mirror while our truck was at C.C. and when I spoke to a manager about it, of course he needed to confirm the details of the situation and from there, all I can say is THANK YOU!!!!!!" - Shannon
"Customer service is very excellence and smiling, repair work so fast and nice job, I will tell more people to go to your shop, You are much better than Toyota Carlsbad, thank you, Andy" - Kulavudhi
"When my var got hit my insurance company recommended Caliber Collision for repairs. I can't say enough nice things about the people and their work at this location. They were all so nice and did an excellent job. My car looked better than before it got hit! It was perfect-clean inside and out. They kept me posted on the repairs and it was done when they said. I have recommended this place to my family and friends. They have a very honest, professional and friendly staff here. It was a pleasure dealing with them! -Sophia" - Sophia
"Awesome desk staff this morning and AAA team member (Rodger, Raul?? Something with an R) was also very helpful!
Thanks Caliber :)" - Megan
Rated 5/5 based on 9 customer reviews.
- Judy Gordon