Aug 20, 2019
"After an unfortunate car accident I had to take my car in for repairs. I had been referred by many people to caliber. I now understand why! I have seriously had the best experience. The front desk employees were always helpful. I especially was so grateful for Luis, my service advisor. He was so helpful along the way. He always kept me updated, answered my millions of questions, and helped with the financial aspect because the it was an uninsured car accident. He made sure my car was finished promptly and actually was able to complete it early! You couldn't even tell I got into an accident. I'm so thankful I took it to them and had such a wonderful experience." - Jordan C.Aug 15, 2019
"Mason Ward provided excellent service. He offered a fair estimate to my insurance company, whom approved the repairs. The technicians did an incredible job as well. Strongly recommended. AAA approved facility too!" - Jordan C.Aug 15, 2019
"Mason Ward provided excellent service. He offered a fair estimate to my insurance company, whom approved the repairs. The technicians did an incredible job as well. Strongly recommended. AAA approved facility too!" - J L.Aug 1, 2019
"I had a really good experience with this company. Repaired my car really well, even a few dings that were not part of my accident. Also handled another issue after the repairs quickly for free. The sharks over at VW wanted to charge me $160." - Tony LatchinJul 30, 2019
"Love working here" - J L.Jul 19, 2019
"Someone sideswiped my car. Years before that I dented the side parking. I brought my car in for the side swipe. They did a great job on my car, looks better than when I first brought it. Looks brand new honestly." - David S.Jul 19, 2019
"I had the unfortunate opportunity to need caliber's service again. They performed all of the required work, directly billed my insurance and finished on time. Their service is excellent. Based on my reviews you will know that I am critical of the service industry and working with caliber was a nice change. The warranty gives me peace of mind that I will be happy with their work for as long as I own the car." - David S.Jul 19, 2019
"I had the unfortunate opportunity to need caliber's service again. They performed all of the required work, directly billed my insurance and finished on time. Their service is excellent. Based on my reviews you will know that I am critical of the service industry and working with caliber was a nice change. The warranty gives me peace of mind that I will be happy with their work for as long as I own the car." - J L.Jul 19, 2019
"I had a really good experience with this company. Repaired my car really well, even a few dings that were not part of my accident. Also handled another issue after the repairs quickly for free. The sharks over at VW wanted to charge me $160." - Gilbert F.Jun 6, 2019
"Caliber Collision Carlsbad did a fine job last year when my daughter's care was hit in the rear. A year passes .... and the trunk latch mechanism has failed. Took it in and asked about warranty work and they said no problem. They ordered the part yesterday and installed it today in 5 minutes. Everyone from the desk folks to the two gents I worked with (Nathan and Dave) were both friendly and outgoing. Amazing place. If I were younger I would ask to work there :)"
"Excellent service. Excellent work done in a quick manner!" - Phil
"Great job on my car as well as an excellent staff. Melissa
was very knowledgeable, courteous, and friendly. Sara at the front desk was
very helpful as well as everyone else I met at Caliber. Thanx!" - Bruce
"Everyone at Caliber in Carlsbad was friendly, helpful, and professional. Melissa is
FANTASTIC! What a
wonderful experience dealing with such nice people who do a great job.
I've been recommending Caliber to all of my friends." - Bruce
"After being repaired the bumper looked brand new. I also appreciated the updates on the progress of the repair and when it would be ready. Everyone was very helpful and polite." - Bruce
"It is uncommon to find both the competence and great service I experienced combined in one organization. Not only was the work perfectly done, Melissa superbly handled the inability of the insurance adjusters to communicate what they were doing. If I should need repair work in the future, there is no doubt about where I will take my car." - Ed
"I wanted to express my gratitude to Nathan and the team at Caliber Colision for such amazing customer service. My car was in the for 7 weeks(because it was almost totaled ) during the whole time Nathan always called me for detailed updated, any questions I had were answered right away and when he wasn't able to he had someone else on the team call me, and my car looks brand new! I really appreciate it, it made this situation which could of been very stressful, extremely pleasant!
Thank you Caliber Colision." - Leslie
"Excellent service throughout, the staff, the communication during the process of the repair, and they even fixed a part at no cost that was not covered by the insurance.
The car looks like new! Highly recommend this place." - Rene
"All aspects of all service was excellent. Thank you CC" - Tom
"Amazing service with continuous status updates. I would definitely recommend Caliber Collision" - Michelle
"Richard was absolutely fabulous, patient, informative and prompt. The girls behind the front desk were so helpful and always smiling! Definitely recommend Caliber!" - Leeanna
"We were very pleased with the service. There was just one slight problem. We noticed a scratch on an opposite door after we picked up the vehicle so went back to discuss it. We met with a technician who said that he would have the manager contact us the following Monday, however, we never received a call." - Denise
"Nate and his crew did an amazing repair job on my car. My 04 Mustang looked practically brand new. Not only was the repair done but the car was shiny and clean inside and out. Thank you! I also appreciated the fact that Nate took the time to go over all of the repairs with me. That truly adds a touch of class to the repair process. Thank you so much!" - Joyce
"Melissa is wonderful. Really makes me feel like they care. I received my quote last Tuesday and had my Jeep back by Wednesday at 5pm." - glori
"Everyone from start to finish were wonderful and so efficient. I don't think I even waited 10 min. thank you!!!" - Leslie
"A job well done. Richard was prompt, courteous and answered all my questions." - Lucille
"Completed work was in line with an accurate estimate. Progress reports kept me up to date on the repair process." - Radm Jay A
"Second experience with Caliber Collision. Upfront, personal, professional and what they say is what they do. Nathan and Amber helped set the bar high for customer service. Paul G." - Paul
"Back in July I brought my vehicle in for accident repair. Your front desk service was amazing. Both times I was in she was professional, pleasant, and courteous in spite of all the phone calls and people she was waiting on. High Five, she deserves a raise." - Patricia
"Wow! Exceptional service at Caliber Collision Carlsbad! These guys do not stop until you are truly satisfied! We had a burn/ melt/ heat thing happen to the outside rear view mirror while our truck was at C.C. and when I spoke to a manager about it, of course he needed to confirm the details of the situation and from there, all I can say is THANK YOU!!!!!!" - Shannon
"Customer service is very excellence and smiling, repair work so fast and nice job, I will tell more people to go to your shop, You are much better than Toyota Carlsbad, thank you, Andy" - Kulavudhi
"When my var got hit my insurance company recommended Caliber Collision for repairs. I can't say enough nice things about the people and their work at this location. They were all so nice and did an excellent job. My car looked better than before it got hit! It was perfect-clean inside and out. They kept me posted on the repairs and it was done when they said. I have recommended this place to my family and friends. They have a very honest, professional and friendly staff here. It was a pleasure dealing with them! -Sophia" - Sophia
"Awesome desk staff this morning and AAA team member (Rodger, Raul?? Something with an R) was also very helpful!
Thanks Caliber :)" - Megan
Rated 5/5 based on 10 customer reviews.
- Cassandra B.