Jul 15, 2019
"Raymond provided me the best customer service, he was professional and curious. He is the example of what customer service should always be. Have your car serviced here, ask for Raymond." - Stephen G.Jul 15, 2019
"Raymond provided me the best customer service, he was professional and curious. He is the example of what customer service should always be. Have your car serviced here, ask for Raymond." - Khushali B.May 4, 2019
"Awesome customer service! My car was fixed in 3 days and they did an amazing job! They even helped me out after hours when they were actually closed!" - Khushali B.May 4, 2019
"Awesome customer service! My car was fixed in 3 days and they did an amazing job! They even helped me out after hours when they were actually closed!" - anonymousMay 4, 2019
"Awesome customer service! My car was fixed in 3 days and they did an amazing job! They even helped me out after hours when they were actually closed!" - Rajaraman PadmanabhanApr 20, 2019
"Gave my car for a bumper repair due to minor parking accident, they did an amazing work in less than a day.. They kept me updated though out the process..." - Brittany McClungApr 19, 2019
"Great customer service and quick turnaround time. This was one of 6 locations I had to choose from by Geico after an accident. This place had the best reviews online, so I chose to come here instead of other Caliber Collision locations nearby. I had an appointment set up, when I arrived everything was already prepared and it was less than a ten minute process of dropping my car off and getting a rental. They were helpful by explaining what the process would look like, estimated time, and would call about any updates. Quick turnaround time, I dropped by car off on Monday and was able to pick it up on Thursday. I would highly recommend this location specifically." - Mandy L.Apr 18, 2019
"I highly recommend the team at this location. Jason is super friendly, professional and follows through with what he says he's going to do. He also does a fantastic job of keeping you updated in the process of what's going on with your vehicle. The ladies at the front (Natalie & Marjory) are also friendly and super helpful as well. My suv was rear - ended and after completion of service looked great and back to normal. I've recently been back as there had seemed to be a computer related issue due to the wreck (where in the end was not due to the wreck) but they helped me figure out what was going on with my car and there were no questions asked as to why I was back - the lifetime warranty is legit and they are happy to help!"
"I recently had a part put on my car and it runs great. My husband took care of it for me and said that everyone was professional and really seemed to care about what the customer needed. Great Customer Service... I will use them again if the need arrives. Thank You. Its hard to find a repair shop you can trust. I trust Caliber Castle Hills." - Natasha
"Everything was fantastic from beginning to end at the Castle Hills location in Lewisville. There is a reason why when accidents have occurred I take my car to Caliber Collision every time and that is due to the quality work and superb customer service. Raymond was very communicative from the start, set expectations and followed up frequently to discuss the progress made. Although the shop is closed on the weekend, one of the workers had also called at one point to let me know that they were nearly done, which was very kind of them to do and I was more than appreciative. When I was picking up my car, I was working with a third-party insurance that had issued the check for damages and I am uncertain of the gentleman's name but he was very kind in assisting me with some of the problems that I had with the third-party insurance. Overall great experience and I'd easily rate them a 15 out of 10 as again, everyone at this location really went the extra mile in order to provide outstanding service and do things they really didn't even have to do, which is always amazing. Thank you to the whole staff at Castle Hills and I hope your new location will shine among the Caliber Collision branches!" - Kendra
Rated 5/5 based on 8 customer reviews.
- Stephen G.