Jan 11, 2020
"They do good body work" - George V.Dec 31, 2019
"Two weeks before the Christmas holiday my car was damaged while parked at a Palm Springs supermarket parking lot. AAA referred me to Caliber Collision Center. I was able to get an appointment the same day that I called for them to inspect the damage. The reception staff is very efficient and Robert made the whole experience easy and manageable. I was especially concerned about the timing of the repairs just before Christmas. I originally went in on a Friday and was told they could do the repair in one day on the following Monday. I took my car in and repairs were delayed by one day because all the parts did not come in at the same time. Robert was an excellent communicator and let me know about the delays. The car was ready the next afternoon and looked wonderful! I highly recommend Caliber Collision Center." - Julio Al Loza IIIDec 10, 2019
"Great work" - Kimberley K.Dec 11, 2019
"A fantastical tale by Kimberley: How is everything today EDR ? EDR: Great. Operator: so let's whiz on down to the grocery & grab some goodies, and while we are at it... I'm going to talk on the phone nonstop & let everyone around me know how hopelessly stupid I am. EDR...., ( silence ) recording ... EDR.... still recording .... Operator: there was an 1.5 hr phone call made, the weather conditions were bad ( rain ), a California stop was made, a seatbelt wasn't worn.. EDR: The Seatbelt wasn't worn, the person who is the operator was female, this number was called, several bumps in the road ( counted & timed ), Operator: Hmmmmm ...I have somehow lost my way.... what do I do now ?? GPS is being talked to ... EDR: Operator called this person for THIS long, on this date & this time. Function "recorded & saved" Operator: out loud discussion "I found my way but I'm going to be late". EDR: updates data every 10 secs or less. Tries to update info to the cloud. Cloud not available, subscription declined. Operator: screams .... OMG !!!! ( a very bad traffic accident was ahead that was not seen thus operator crashes into the other crashed car ahead ...its over ) EDR: Air bag deployed, force of impact recorded, other weather conditions recorded, all voices inside & outside car recorded. Operator: Almost dead but trying to speak ... almost in a whisper." - Mark L.Dec 7, 2019
"Nothing but thumbs up for this great group of people. Brian did exactly what he said he would do and my car was done when expected. Great job. The car looks beautiful. Will not go anywhere else (hopefully will not have any more accidents)" - Elaine E.Nov 22, 2019
"Yesterday's visit to Caliber was probably one of the best visits to any service I have been to in a while. I took my husband's van to them at the recommendation of Toyota of the Desert. The side sliding door to the van wasn't closing and my husband uses our van to deliver for the local food bank and to drive his mom around. I brought it in to Todd Markley, the general manager. He asked if I had between 30 to 60 minutes to see what could be done and if it was possible, I may have to bring the car back for a full day. If it couldn't be fixed, it might cost me a new car door. That sounded great to me. I got a cup of coffee from the office, sat down and 20 minutes later he said I can go home. He fixed it himself! I was very happy to hear. He was able to use a few washers and didn't charge me. I know it sounds a little cheesy, but pockets of humanity still exist! Thank you." - DeannaNov 17, 2019
"Knock on wood I don't have to bring my car in for repairs, but when I did here at Caliber Collisions, Brian and staff took very good care of me and my car. This is a 5 Star operation to me. Thanks for your all you do." - John S.Nov 3, 2019
"Doug, Liz, Cindy and team at Caliber Rock!! Outstanding service and excellent craftmanship....my daughter had her 3rd car accident in 3 months, and sadly I am getting to know the team at Caliber pretty well down there....I have never had a negative experience....car finished correctly and on time as promised every time! Really great team to do business with, won't find a better body shop in the desert! They will earn your TRUST as they have earned mine." - Jeannette R.Oct 23, 2019
"I am in complete shock!! I had almost 8 months with nothing but problems from this shop! I was about to give up.. I had originally taken my car in to have the carpets replaced, after water damage. However, the car was returned to me with many pieces installed incorrectly. Some parts of the interior had actually been broken while being installed. I would schedule to come back and get things fixed but, receive the car with yet more problems. However, this has completely changed .... Doug, the new manager has made me a believer and, that good people still exist !! He did everything in his power to fix everything they had broken and more! He made this new experience completely different and easy. He is not only an amazing person to deal with but, he follows through with what he says he is going to do and with class. I would recommend anyone who has had a bad experience in the past, to give them another try. I am here to let you know first hand that THIS IS NO LONGER THE CASE!! Doug is one of a kind and he definitely deserves a big raise!!!"
"The only positive experience of our incident.
April, Brian and Eric were professional from start to finish, above all, I was very impressed with their honesty. I will be referring your office to friends, family and clients.
Thank you" - Rocco
"Had a minor accident that took out my bumper. Robert at the Cat City Caliber was nothing short of awesome. He was friendly, informative, and made a bad day better. - Duke" - Duke
"Outstanding service first class from start to finish!" - steve
"both larry and tyler were friendly, professional and a delight to work with...thanks so much!" - Tamara
"The staff your company has at the Cathedral City location has the best customer service I have had in a long time. Between Brian and April and Eric the manager follow up phone calls and all the staff knowing what is going on with my car is to be commended . I was in the customer service industry and i would hope my customers thought highly of me but your staff blew my mind and exceeded my expectations with there professionalism. Thank you Brian and April .
Michael Romero" - Michael
"We were rear ended and had our van taken over to Caliber at the suggestion of our insurance company. They were professional, honest and helped us figure our way through the mess. They had great communication and the repairs are A+. When my husband couldn't get back to the shop in time to pick up the van they kindly stayed open an extra few minutes. It's those little things that really make them stand out. Hopefully I won't be back but if I do need body work, they will be my first choice. Thanks Caliber." - Christy
"Fantastic & speedy service. Everyone was so nice and professional and kept me so informed throughout the process. Would highly recommend to friends & family." - Dana
"DAVED DID GOOD JOB
HE IS A GOOD MAN" - ELIAS
"Fabulous service and responsiveness. Very fine service by receptionist. Quality of work outstanding.
Car was received in exceptionally fine condition. Service Manager most responsive and friendly. Easy to give Caliber an "A"" - Dean
"Excellent customer service! My car was taken care of in a professional and timely fashion. Miguel was great to work with and really went the extra mile to make sure I was back in my vehicle and all was well!" - Lesa
"Brian kept me informed all the way through. Everyone could not have been nicer or more professional." - Guy
"This was all so easy! My car looks great! The customer service was #1! Melissa at the front desk and Fabian who did my repairs were amazing. I was rear ended and brought my car in for repairs they did an amazing job and it looks as if it never had been hit. Also, they detailed the inside of my car! That was such a pleasant surprise and trust me my car was a mess inside! Thank you Caliber Collision Cathedral City you definitely are the best in all of Coachella Valley!!" - Kathy
"Everyone was so nice and professional! Excellent service from start to finish. My car was done on time and it looks fabulous!" - Peggy
"All personnel were thoughtful, courteous and reliable in the performance of their duties especially Larry Cava, my service advisor. The quality of the work was excellent. All expectations of the total experience were met or substantially exceeded. Would gladly refer others to your organization. Thank you." - Margaret
"Everyone was always there to listen to my needs and concerns regarding my car issues and giving me a daily updated which made the experience a bit more at ease thank you !" - Ruben
"From the phone calls to the meeting of your people everyone was very professional. My car looks amazing, I was very please with everything. Excellent service" - JOHN
"Excellent workmanship and excellent communication. Couldn't be happier!!" - jeff
"Paul and Bob are really great and the crew outstanding ...Thank you so much Paul & crew made the repair in timely fashion ...I recommend Caliber Collision for everybody. everybody" - Marcio
"Can't improve on a perfect experience!" - Paul
"Caliber did a great job and everybody was super friendly. Thank you!" - Tom
"Best group of people in the auto collision business. Brought the car in on a Monday and was told by Brian we could pick the car up on Friday. Was called on Wensday that the car was done. Picked up the car and the repairs were done perfect. Very Very Happy with the whole experience ." - Ronald
"From my very first conversation over the phone with April I knew that I was going to be working with company of excellent customer service skills. I was helped by Fabian who was highly customer service oriented from our very first meeting. I am so pleased to not only to have my vehicle repaired with the utmost care but to be treated with kindness and respect. My thanks to all who helped in the repair of my vehicle The staff of the Cathedral City, California location of Caliber Collision worked together so that I would again be proud to dive my car. I would also like to thank Dan for his kindness, and level of customer service. Dan kindly took me over to my rental car agency so that I would not have to wait any longer for Hertz Rental Car Agency to pick me up. It was April who asked Dan to drive me over to the rental car agency car so would not have to wait any longer, I find that kind of customer service will leave a lasting impression with of quality. Thank you Caliber Collision for your excellent service. I am pleased with the repair of my vehicle and I will recommend your company to others who are in need of your kind of services. Sincerely, Mr. Keller E. Bolin." - Keller
"Everyone was nice, polite and very helpful. Great interactions and thanks for all the updates." - Steve
Rated 4.8888888888889/5 based on 9 customer reviews.
- David Dean