Dec 1, 2020
"After being involved in a hit and run, my brand new car needed to be repaired and I’m so glad I chose Caliber Collision; the Independence Blvd location. From my initial visit to the day I picked up my car, Brandy and Gene were both amazing. They were friendly, professional and I was kept updated on the entire process of repairing my car. As promised, my car was ready for pickup when I was told that it would be and it looked good as new; it was as clean and pretty as the day I first bought it. Although I hope to not be involved in anymore accidents, I will be returning to this location if ever needed. Thank you so much Brandy, Gene and all of Caliber Collision!" - The UniqueOneNov 14, 2020
"PLEASE READ!!! This is the second place I chose to do my car's body work because the first place was just very unprofessional. Immediately when I walked into Caliber, I felt like they listened and cared. Linda kept me informed throughout the entire process. The supervisor, sorry I forgot his name, was extremely professional and did everything he could to make things right to my satisfaction. They did excellent work on my vehicle. They wanted me to be satisfied no matter what. I'd definitely return and will recommend Caliber!" - George
"One word for both the staff and technician(s) who make repaired my vehicle - awesome!! No problems what so ever. I would recommend this location - everytime!! Thanks for repairing my vehicle!!
"This review is for the location at 5700 W. WT Harris Blvd. where Todd and Courtney work. I give the place 5-stars. They did what they said they would do and they did it fast!" - Tanya
"I am very well pleased with my experience with the independence location. I have only had my 2014 black Honda Accord for a little over a year. September 2015, I was in a minor collision which dented up my right side and mirror. It was going on 3 months when I decided to take my vehicle to what use to be B&R body recommended by a serviceman at the Honda dealership I purchased the car. I had Eddie Brown from Caliber collision to examine my vehicle. From the start Eddie made assured my car will be restored in the proper time and his customer service was well above standard. I called the staff several times just to check on my car (a new car owner worries). The staff was very friendly. Eddie was very friendly in returning my calls if he could not be reached. I was very thrilled with making sure any car that leaves their lot is 100%. Of course having a black car is awesome but requires a lot of cleaning and polishing. When I went to pick up my car I had scratches nad what repairs that was done that required buffering. However, only black cars following buffering it requires a polish. I showed Eddie the areas that was not polished. The sun will show everything on black cars. And he quickly had something done about it. He nor the manager Ryan were not thrilled about the car not being completed correctly. What I can say is Eddie as well as his manager Ryan are satisfied when their customer is satisfied and apologized for inconveniencing me. And until every detail was completed 100% my vehicle and I did not leave the lot. Everyone is very friendly and never leave the work unfinished. I will 110% recommended any auto body done at the caliber collision on independence blvd in charlotte. My Honda looks and feel new. When I need to return it will be here!!! Thank you all very much!!! Merry Christmas!!!" - Shante
"Great customer service and the collision repair was awesome. Couldn't have asked for any better. I have recommended this company to lots of friends." - Stacey
"Highly Recommend!! We just had our 2015 Nissan Murano fixed by the Caliber Collision on Independence Blvd and can not say enough… Not only was the work fantastic...perfect paint match, delivered early, exterior cleaned prior to delivery, etc. but the customer service and response exceeded expectation as well. Robert (Bob) Scheich, Service Advisor, our contact and was beyond excellent!! He set the expectation from the beginning and provided us with a thorough estimate and explanation...and in the end saved us almost $200. It's hard to find an "honest" body shop...and there is no doubt that Robert and his team and just that. Honest, reliable and care… I would not hesitate in recommending to anyone. Thank you again to Bob and the Team!! Cheers :)" - Monica
""I would definitely recommend Caliber Collison". I was in an accident in Oct 2015 and I took my car to B&R now known as Caliber Collison, they did an awesome job. My car is like new. They informed me about the progress of the car. Everyone I spoke with was professional and courteous. They even paid for the extension of my rental. There a part that was not back and the rental had to be back, but Caliber Collison took over the 4 day rental. I would continue using this body shop. They do a great job." - Rhonda
"I was a victim of two separate rear-ended accidents within 56 days apart. My fiancé has been in two more accidents. Overall, the same vehicle has been in an accident 4 TIMES UNBELIEVABLE!!! And every single time we had taken the same vehicle to this shop 4x. Bob was there every step of the way. He provides such an outmost customer service and caring for me and fiancé (Russ). We would not want to take our vehicle to anywhere else but Caliber Collision at this specific location. Bob explained everything in detail and keep me up to date. Car is usually done within a week. The consistency and the continuous communication is very important to me not to mention it prevents any surprises. We truly LOVVVEEE CC and Bob for all the help he provided. He deserve a raise! Seriously. And the front desk was absolutely friendly and fast. I believe they are both the asset members of this company. Good company comes with great service and great employees. Thank you very much! " - Jennifer
"I want to thank you guys for doing such a great job with repairing my car. It was done in a timely manner, and the finish product was beautiful.
Catrina Worthy-Feaster" - Catrina
"Excellent Body Shop. The crew, leading by the body shop manager Ryan Wilson, is very knowledgeable and friendly. The front office is working as a team in order to accommodate customers in the best possible way. My service advisor, Allison, from day one kept me up to date with progress of repair and was very helpful as a point of contact with insurance company. Upon conclusion of repair my truck was thoroughly cleaned and detailed. As former body shop manager I am impressed. I will recommend Caliber to anybody anytime.
Thank you." - Walter
"I was very happy with my service was handled. No Complaints" - Anjani
"Very timely completion of tasks and very professional. Clean and inviting waiting room and bathroom." - Bobby
"I was referred by a friend and I would refer you
I am 100% pleased. Keep up the good work!!!!" - Hazel
"Super Quality of work done on My Car. It Looks like New again after the Accident. Highly Recommended Collision Shop." - David
"Could not be more satisfied with the work performed by Rick and his team. Estimate was quick an easy and pick-up was a breeze! No hidden extras and my car was left in better condition than when I dropped it off! Will definitely recommend this location to friends! " - Alan
"I am extremely satisfied with the work done to repair my minor damage. Furthermore, my car was finished on the same day, which was ahead of schedule. Zac was extremely kind and professional. I will definitely recommend Caliber and use them again (if necessary)." - Pamela
"Great customer service, super communication, very reasonable cost estimate, and very pleased with the work. Everybody I worked with here is extremely professional and very timely. I would recommend them anytime. In particular, Eddie was great!" - Laura
"The service was excellent. I received updates on how the progress was coming along which was helpful for me to plan my day. All employees that i had contact with were very professional." - rosie
Rated 5/5 based on 3 customer reviews.
- Cheri Amor