Jan 16, 2020
"My car had flood damage affecting the interior of the car. I took my car to Caliber Collision to have the repairs completed. They did a fantastic job in replacing a lot of the interior of the vehicle. My service advisor was Michelle Dalena. If I could rate her at 10 Stars, I would. She was very knowledgeable and kept me up-to-date on every step in the process. She was very patient and took the time to answer all of my questions. I hope I never have the need to use a body shop again. But if I ever do, I will definitely be going back to Caliber Collision." - Debbie HenellJan 11, 2020
"Fair, honest, and efficient with communication and repairs." - Steve SilversNov 23, 2019
"Awesome job and outstanding service from the women behind the counter, to Jonny who took great care of my car to even the guy I observed detailing my car before my pickup. Thanks for all the above and beyond actions. This location should be commended for their hard work and customer service! Spectacular attention to detail, fast, efficient and quality work. They all did more than they had to and it did not go unnoticed by me. Hopefully this can be passed forward so they may be rewarded for their work. Thanks again!" - SteveNov 23, 2019
"I walked in with a bias to all chain body shops in general. My mind was completely changed after! I chose this Clovis Caliber Collision in a rush, as I am from out of state, here working and this is the only shop my insurance recommended to me that has a good rating. On any other normal circumstance I would have chosen a small family owned business for body work. This shops ratings are true to what is posted and the outcome of their work and customer service changed my opinion of large chain body shops. If you’re reading this I would 100% recommend bringing your car to this location. From the first moment I initiated this process to the very end, everyone involved was friendly, professional and understanding. Everyone did more than they had to. Communication was kept open to me between calls, texts and emails. All details were reviewed with me throughout the repair. The women working behind the counter went above and beyond for me contacting my rental for me to arrange pickup and drop off. They were all friendly people to talk to and even made kind gestures to offer me food. I do not know anyone here or the area at all. I’m from the east coast, so this was welcoming and at least made me feel more trustful of Caliber. Jonny took great care of my car and quickly understood my attention to detail and the importance my car means to me. He left me at ease and reassured me throughout the week. He also understood my importance to time and had everything taken care of timely while still meeting my expectations. He also took the extra steps and went above to address other small imperfections for me that weren’t relevant to why my car was there. Thank you! I received both quality and efficiency from this shop while still going above what was required. Quality and efficiency is hard to balance. I have no complaints. Nothing but positive words to share! Great job to everyone there! Awesome team! Also the guy I observed detailing my car did a fantastic job. I caught him standing back to admire his work lol you did good! Thanks! I was happy to see my car looking so shiny again considering all this dust always on it! I’m not use to it being from the east coast! Another worker with great attention to detail. Not a spot on my car when I picked it up! 👏🏻🙂 Outstanding! Their warranty is also great considering if something does fail I am covered back home! Fool proof!" - Carolyn Hall OdumsNov 16, 2019
"Michelle was so caring. She understood my dilemma so she patiently walked me thru the whole process explains each step." - Drew L.Oct 24, 2019
"I drove my ten year old 110,000 mile F-150 into Caliber Collision, because a loud crackling squeaking sound started a month ago. It was worrisome and extremely annoying causing me to worry about broken welds, cracked frame or worse. Trucks are supposed to rattle and squeak, right! Not true, my 2011 F-150 has been wonderfully quite, even on rough roads. So, what did Caliber Collision do? Jerry Gutierrez was genuinely interested in helping me. That's nice, but what did he do? Jerry investigated and found the problem, then Jerry asked one of their frame Technicians to tighten a single loose bolt. It totally fixed the problem. I recommend giving Caliber Collision an opportunity to repair your vehicle, they are serious about customer satisfaction. -Drew" - Justin F.Sep 13, 2019
"Did an amazing job! Went above and beyond to make sure my truck was repaired correctly! Great customer service will recommend this shop to everyone I know!" - John BoylanSep 6, 2019
"Very nice staff! Great customer service! HIGHLY recommend!" - Karen M H.Aug 27, 2019
"Thank you Caliber Collision and a special thanks to Jerry and Michelle. They keep me informed through the entire repair process; coordinated rental car and processed with my insurance company. It wasn't an easy repair, but the team took extra care with all the details." - John m.
"Outstanding service. Very nice, professional people and great quality work! Fast too!" - Hope n.
"Rodney was VERY helpful, answered all my questions & those I hadn’t thought of! Went over EVERYTHING step by step verbally & visually! Outstanding customer service! "
Rated 5/5 based on 10 customer reviews.
- V M