Mar 18, 2020
"Caliber Collision is the best car shop in town to get your car repaired. The staff have worked around the clock in a timely manner and got my car done within 2 weeks as I was told. With their customer service and quick response they did an exceptional job to keep me updated and communicate with my Insurance. I want to thank especially Albert Sepulveda a service advisor who took care of my claim and he reassured me that my car would be in tip top shap. Thank so much for your hard work. I definitely recommend anyone to come here for their services. Very professional." - Domocumn S.Mar 13, 2020
"My Camaro hit from the back by a truck and caliber collision repaired my car like it never event happened. If I could I would give them ten stars. There work is referable to any and everyone I know. Thanks for awesome work!" - Ilka P.Mar 12, 2020
"My honey had a accident and decided to go to caliber collision. The employees were so hospitable n explained everything so well. They took care of us from the moment we walked in. The atmosphere is so good n they estimated 8 days for the work and got it done in 4. Wow. Her car looks so sexy again. I would advise anyone who is in need of repair to go to caliper collision on San Bernardino in Covina. Thank u caliber collision for such an amazing experience." - Augie M.Feb 14, 2020
"I had a car accident and needed to get my car repaired, Hector and Aldrin were incredibly Courteous , professional and helpful! I am definitely impressed with your service and I am now a customer for life, Amazing job, I appreciate all your help guys! 5 stars!" - Keith W.Jan 30, 2020
"Wow....Wow.....Wow! Is the only way I can begin this review. 10 Days ago, I went with my 88 year old father to help make sure he was selecting one of the better places (In the West Covina, Covina, La Puente and El Monte area) to have his 2013 Hyundai Sonata repaired. Upon arrival at Caliber Collision (Covina location) we were promptly and professionally greeted by a gentleman who introduced himself as Albert our Service Repair Advisor/Representative. Following that introduction, he promptly turned his attention to assessing the damage on the front of my Dad's car, while providing us with a rough ideal of what would likely be done and when all repairs could likely be completed. Both me and my Dad were impressed with the efficient manner in which Albert collaborated with the office staff and personnel to ensure all initial paperwork was properly completed. We were equally impressed with his obvious commitment to superior customer service as showcased by his professional yet personable demeanor and winning attitude. It was one of the rare experiences where Albert treated us more like actual family members than another customer he is not likely to ever see again after repairs are done. Within two days after we dropped Dad's car off, we began receiving text messages from Albert stating the status our car repairs. On day #4, he actually picked up the phone to provide us an even more detailed update. On day #8, we were given a call advised that all repairs were completed with a prediction that we would find our car restored to like "new" condition. Upon arrival to pick up dad's car, we discovered that Albert's prediction was on point. In fact, we found the car to be better than like new condition. In this day and age of technology, speed, production and numbers, it warms the heart to know that there are still companies that build their success by placing a premium on the idea of "saying what you will do...and then doing what you say". Albert, his team and his staff went the extra mile to deliver exceptional customer service on the way to transforming my Dad's damaged car back to like new condition. The only way I can end a review like this is by saying: Wow....Wow....Wow!!!" - Rosa ChiprezJan 27, 2020
"I took my car to get a estimate for damages after a accident and I really liked the professional way the office and the workers handle there job. Alex was very helpful "thank you very much"." - Rosa ChiprezJan 27, 2020
"I took my car to get a estimate for damages after a accident and I really liked the professional way the office and the workers handle there job. Alex was very helpful "thank you very much"." - Greg GonzalezJan 14, 2020
"Excellent services from front desk to the service representative that handle the repairs of my car thank you very much Calibre Collision for an awesome job" - Cristina SalazarJan 8, 2020
"Trying to get estimate on my van" - Veronica CuevasDec 18, 2019
"Caliber Covina has the BEST CUSTOMER SERVICE. Got my car back before the eta given. Oswaldo kept me up to date, I didn’t have to call once. Thank you very much for making my car look as good as new! Veronica Cuevas" - Jackiemae
"Such amazing work! You wouldn’t even be able to tell it was damaged before at all. I could tell a lot of thoughtfulness, planning and hard work was put in. Oswaldo and the team did a great job. He also kept me well-informed—giving me updates, which I appreciated a lot. I was able to receive my car before the estimated completion date. Thank you so much!"
"Awesome, professional service. Will certainly make recommendations for friends to use your services should they need them. Keep up the good work." - Mary
"Nothing but excellence from the moment I called Caliber Collision. I walked into their office in Covina and was greeted without hesitation. I was introduced to Adam E. (Customer Service Consultant). He was very attentive and knowledgeable about what my truck need. Adam has a keen eye to detail on the damages that had occurred to my vehicle. He was in constant contact with us and giving us follow-ups on the progress of our vehicle. Our vehicle was given to us earlier than expected. Caliber has set the bar of excellence and professionalism. Thank you Adam E. for the outstanding job." - Tony
"Although the location had only been under operation with Caliber several days the experience was a very positive one. Louis was wonderful in making a stressful situation very easy for me. If I would ever need car repairs I would most definitely choose Caliber again. All the staff very pleasant, my car looks like new!!" - Sharon
"I am very happy with my last experience two week ago. My car was finished in just 3 days. I will allways recommended to my friends. Thank you" - Pilar
"From the beginning to the end always great service. Kind, Courteous, Friendly. I have taken my other vehicles to this location. Vicente ( body & paint) is awesome. Albert Sepulveda, (estimator) always provided updates on my vehicle and made this another easy experience. I highly recommend this to all my friends and family. Great quality work !!!! "A" Rating !!!" - Abel
"You all did a great job. Because there was a delay getting the car to me, your staff delivered it to my wife at home. I really appreciated the extra service and that you wanted to make sure I was completely satisfied. I definitely recommend you to all my friends. Thanks!" - Kelly
"This place is awesome and i'm pleased with the repair. Will come back again" - Robert
"My car needed some oxidized clear-coated areas refinished - Caliber did a knockout job on the paint and reassembly. Even made sure I got a ride home after dropoff, and the car was done before the weekend.
THANK YOU!!" - Joseph
"Great experience, very professional, car looks like new." - Linda
"Many thanks to the team at Caliber Covina. After a rough start, Hector, Adolfo and the team worked hard to get my dream car back on the road just in time for a long planned road trip. The Caliber team worked through the weekend to complete my car and kept in touch with frequent updates on the progress. When the day arrived for me to pick up my car, I got stuck in traffic. Hector and Adolfo stayed late so that I could pick up the car. Wow! No disappointment when I saw my SL. The work was excellent and the car looks amazing! Thanks again to Hector, Adolfo and the entire team at Caliber Covina.
" - Carla
"We are extremely pleased with the work you did on our car.We were treated with great respect" - Vern
"I recently picked up my daughters car and i have to say not only were we happy with the job well done, but the exceptional customer service given to us by both Albert from Covina and Jesse from Riverside office. These gentlemen were amazingly very professional and exceptional customer service. I will definitely return and refer customers in a heartbeat. Thank you again all for a awesome experience." - Connie
"Michael Baker helped me in repairing my car. He was very professional and my car came our beautiful. I will highly recommend this center." - Nick
"I just sent a review and forgot to mention that Allison and Edwin were very good and explain to me everything. Thank you" - Pilar
"Excellent service! Edwin Gualito and the staff were very friendly, professional, and efficient. They partner with the Smart dealer of West Covina, so I felt absolutely confident in their skill to fix my car. Thanks again :)" - Andres
Rated 4.9090909090909/5 based on 11 customer reviews.
- Griselda G.