Sep 29, 2019
"Thank you Caliber Collision for the awesome work on my Prius. I was recommended to Caliber Collision by my insurance adjuster and I am glad I came here. Big shout to Albert, Christine, Jasmine, and David for the exceptional customer service they provided me with. Albert was with me every step of the way. From the initial estimate to daily updates on the work being done on my car he always made sure I was up to date with the process. Although the estimate was more than the initial estimate he was in direct contact with my insurance company and handled everything. He was able to get my car finished sooner than the expected date. Work was flawless. You could not even tell it had bumper damage and I am a very happy customer. It felt so good picking up my car when it was finished. Thank You Caliber Collision Covina team!" - ma RvsSep 26, 2019
"This business is top notch. They help me thoroughly when I had the accident and that's a load off my worry list. They are very accommodating, transparent with their transactions and my vehicle repair progress. Even went above and beyond to assist recouping out of pocket costs with the tow company and providing vital information regarding insurance issues. Special thanks to Hector, Branch Manager. - Marvin S." - Mark Ferry S.Sep 25, 2019
"I've met a lot of people on business, they'll greet you and promised you to do the job right and on time. and they did Hector is one of the nicest and very respectful guy i've met. Him and his crew always makes sure you and your car are well taken care of. Definitely coming back here and totally recommend them. Thanks for doing business with you guys." - J K.Sep 18, 2019
"Good customer service!! Finished the car earlier than the expected day!!" - anonymousSep 18, 2019
"Good customer service!! Finished the car earlier than the expected day!!" - Carol W.Sep 11, 2019
"Scratched in the parking lot when I was seeing doctor. Mercedes-Benz refer me to this place. Oswaldo is the gug who helping me fix this issue. Great service and very professional. Now my car is good and seems like nothing happened. Recommend this place!" - anonymousSep 11, 2019
"Scratched in the parking lot when I was seeing doctor. Mercedes-Benz refer me to this place. Oswaldo is the gug who helping me fix this issue. Great service and very …" - mom2girliesAug 30, 2019
"Smooth drop off, smooth paperwork, and smooth & quick pick-up at Caliber, couldn't imagine it any better. David H., kept me up to date, worked with me on email and phone to coordinate all the hassle that comes with repairing a car after an accident, he was great! Also, the ladies at front, are friendly and welcoming, made me feel comfortable. Overall my experience although not fun being out of a car isn't pleasant, I would do it all over again with the crew at Caliber, thank you! -Francis A." - Nancy NielsenAug 29, 2019
"Excellent and prompt service, beautiful job, polite receptionist. One minor problem concerning fees but it was fixed promptly. Car was returned washed and vacuumed. Complimentary coffee, soda, water, and snacks, and they took care of returning the rental car." - Jackiemae
"Such amazing work! You wouldn’t even be able to tell it was damaged before at all. I could tell a lot of thoughtfulness, planning and hard work was put in. Oswaldo and the team did a great job. He also kept me well-informed—giving me updates, which I appreciated a lot. I was able to receive my car before the estimated completion date. Thank you so much!"
"Awesome, professional service. Will certainly make recommendations for friends to use your services should they need them. Keep up the good work." - Mary
"Nothing but excellence from the moment I called Caliber Collision. I walked into their office in Covina and was greeted without hesitation. I was introduced to Adam E. (Customer Service Consultant). He was very attentive and knowledgeable about what my truck need. Adam has a keen eye to detail on the damages that had occurred to my vehicle. He was in constant contact with us and giving us follow-ups on the progress of our vehicle. Our vehicle was given to us earlier than expected. Caliber has set the bar of excellence and professionalism. Thank you Adam E. for the outstanding job." - Tony
"Although the location had only been under operation with Caliber several days the experience was a very positive one. Louis was wonderful in making a stressful situation very easy for me. If I would ever need car repairs I would most definitely choose Caliber again. All the staff very pleasant, my car looks like new!!" - Sharon
"I am very happy with my last experience two week ago. My car was finished in just 3 days. I will allways recommended to my friends. Thank you" - Pilar
"From the beginning to the end always great service. Kind, Courteous, Friendly. I have taken my other vehicles to this location. Vicente ( body & paint) is awesome. Albert Sepulveda, (estimator) always provided updates on my vehicle and made this another easy experience. I highly recommend this to all my friends and family. Great quality work !!!! "A" Rating !!!" - Abel
"You all did a great job. Because there was a delay getting the car to me, your staff delivered it to my wife at home. I really appreciated the extra service and that you wanted to make sure I was completely satisfied. I definitely recommend you to all my friends. Thanks!" - Kelly
"This place is awesome and i'm pleased with the repair. Will come back again" - Robert
"My car needed some oxidized clear-coated areas refinished - Caliber did a knockout job on the paint and reassembly. Even made sure I got a ride home after dropoff, and the car was done before the weekend.
THANK YOU!!" - Joseph
"Great experience, very professional, car looks like new." - Linda
"Many thanks to the team at Caliber Covina. After a rough start, Hector, Adolfo and the team worked hard to get my dream car back on the road just in time for a long planned road trip. The Caliber team worked through the weekend to complete my car and kept in touch with frequent updates on the progress. When the day arrived for me to pick up my car, I got stuck in traffic. Hector and Adolfo stayed late so that I could pick up the car. Wow! No disappointment when I saw my SL. The work was excellent and the car looks amazing! Thanks again to Hector, Adolfo and the entire team at Caliber Covina.
" - Carla
"We are extremely pleased with the work you did on our car.We were treated with great respect" - Vern
"I recently picked up my daughters car and i have to say not only were we happy with the job well done, but the exceptional customer service given to us by both Albert from Covina and Jesse from Riverside office. These gentlemen were amazingly very professional and exceptional customer service. I will definitely return and refer customers in a heartbeat. Thank you again all for a awesome experience." - Connie
"Michael Baker helped me in repairing my car. He was very professional and my car came our beautiful. I will highly recommend this center." - Nick
"I just sent a review and forgot to mention that Allison and Edwin were very good and explain to me everything. Thank you" - Pilar
"Excellent service! Edwin Gualito and the staff were very friendly, professional, and efficient. They partner with the Smart dealer of West Covina, so I felt absolutely confident in their skill to fix my car. Thanks again :)" - Andres
Rated 5/5 based on 9 customer reviews.
- J R.