Dec 6, 2019
"Thank you Caliber Collision! I recently was the victim of a hit and run, my passenger side view mirror was completely damaged. My insurance was no help and I had to buy the mirror assembly and find someone to install it. David Huerta at Caliber Collision came through and helped me out big time!! Its been about 2 months and the mirror works and looks great! Thank you guys. I will definitely be coming back if I ever have any other collision needs!" - andrea lynDec 5, 2019
"Nice people but slow AF. My car was supposed to be ready to pick up after repairs and good to go but come to find out, the battery was dead. So I needed to get back into another rental since my previous one had already been closed out. Albert took care of that ASAP and even brought my car to the dealer to have the battery replaced which was thankfully under warranty. Go to Albert - he’ll take good care of you." - Katie A.Oct 28, 2019
"I was referred to Caliber by my Toyota dealer. I originally brought my car to the dealer service center for an appointment, but they took one look and said it needs to go to an auto body shop. They sent me to Caliber since that's where they would have sent my car. The bottom plastic panel of my drivers's side door came loose because I had hit something underneath and it popped it out of place. The service rep at the dealer thought the whole piece might need to be replaced. I called Caliber while I was still at my dealership service center and asked if they could get me in for an estimate today. This was in the afternoon around 1 pm, so I didn't think my odds would be good, but they said bring it over and we can give you an estimate. I drove over and checked in. I didn't have to wait long, just long enough to text my dad an update. Luis helped me. He inspected the area, saw that it wasn't damaged, and was able to just pop the panel back into place. No charge. I was so relieved because I was imagining a $2000 estimate and trying to decide how I'd get my car in since I work in Pasadena. I was also stressed because I didn't even have my car a month, and was like I have to repair it already. Luis made my day, and relieved a ton of stress. He said they care about saving their customers money. He saved me both money and time. He fixed the issue, unlike other places, I've been too, did not look for other things to charge me for, so I'm very appreciative for that. Thank you Luis! I greatly appreciate your help. I will be back if I have any other car issues!" - J R.Sep 29, 2019
"Thank you Caliber Collision for the awesome work on my Prius. I was recommended to Caliber Collision by my insurance adjuster and I am glad I came here. Big shout to Albert, Christine, Jasmine, and David for the exceptional customer service they provided me with. Albert was with me every step of the way. From the initial estimate to daily updates on the work being done on my car he always made sure I was up to date with the process. Although the estimate was more than the initial estimate he was in direct contact with my insurance company and handled everything. He was able to get my car finished sooner than the expected date. Work was flawless. You could not even tell it had bumper damage and I am a very happy customer. It felt so good picking up my car when it was finished. Thank You Caliber Collision Covina team!" - ma RvsSep 26, 2019
"This business is top notch. They help me thoroughly when I had the accident and that's a load off my worry list. They are very accommodating, transparent with their transactions and my vehicle repair progress. Even went above and beyond to assist recouping out of pocket costs with the tow company and providing vital information regarding insurance issues. Special thanks to Hector, Branch Manager. - Marvin S." - Mark Ferry S.Sep 25, 2019
"I've met a lot of people on business, they'll greet you and promised you to do the job right and on time. and they did Hector is one of the nicest and very respectful guy i've met. Him and his crew always makes sure you and your car are well taken care of. Definitely coming back here and totally recommend them. Thanks for doing business with you guys." - J K.Sep 18, 2019
"Good customer service!! Finished the car earlier than the expected day!!" - anonymousSep 18, 2019
"Good customer service!! Finished the car earlier than the expected day!!" - Carol W.Sep 11, 2019
"Scratched in the parking lot when I was seeing doctor. Mercedes-Benz refer me to this place. Oswaldo is the gug who helping me fix this issue. Great service and very professional. Now my car is good and seems like nothing happened. Recommend this place!" - Jackiemae
"Such amazing work! You wouldn’t even be able to tell it was damaged before at all. I could tell a lot of thoughtfulness, planning and hard work was put in. Oswaldo and the team did a great job. He also kept me well-informed—giving me updates, which I appreciated a lot. I was able to receive my car before the estimated completion date. Thank you so much!"
"Awesome, professional service. Will certainly make recommendations for friends to use your services should they need them. Keep up the good work." - Mary
"Nothing but excellence from the moment I called Caliber Collision. I walked into their office in Covina and was greeted without hesitation. I was introduced to Adam E. (Customer Service Consultant). He was very attentive and knowledgeable about what my truck need. Adam has a keen eye to detail on the damages that had occurred to my vehicle. He was in constant contact with us and giving us follow-ups on the progress of our vehicle. Our vehicle was given to us earlier than expected. Caliber has set the bar of excellence and professionalism. Thank you Adam E. for the outstanding job." - Tony
"Although the location had only been under operation with Caliber several days the experience was a very positive one. Louis was wonderful in making a stressful situation very easy for me. If I would ever need car repairs I would most definitely choose Caliber again. All the staff very pleasant, my car looks like new!!" - Sharon
"I am very happy with my last experience two week ago. My car was finished in just 3 days. I will allways recommended to my friends. Thank you" - Pilar
"From the beginning to the end always great service. Kind, Courteous, Friendly. I have taken my other vehicles to this location. Vicente ( body & paint) is awesome. Albert Sepulveda, (estimator) always provided updates on my vehicle and made this another easy experience. I highly recommend this to all my friends and family. Great quality work !!!! "A" Rating !!!" - Abel
"You all did a great job. Because there was a delay getting the car to me, your staff delivered it to my wife at home. I really appreciated the extra service and that you wanted to make sure I was completely satisfied. I definitely recommend you to all my friends. Thanks!" - Kelly
"This place is awesome and i'm pleased with the repair. Will come back again" - Robert
"My car needed some oxidized clear-coated areas refinished - Caliber did a knockout job on the paint and reassembly. Even made sure I got a ride home after dropoff, and the car was done before the weekend.
THANK YOU!!" - Joseph
"Great experience, very professional, car looks like new." - Linda
"Many thanks to the team at Caliber Covina. After a rough start, Hector, Adolfo and the team worked hard to get my dream car back on the road just in time for a long planned road trip. The Caliber team worked through the weekend to complete my car and kept in touch with frequent updates on the progress. When the day arrived for me to pick up my car, I got stuck in traffic. Hector and Adolfo stayed late so that I could pick up the car. Wow! No disappointment when I saw my SL. The work was excellent and the car looks amazing! Thanks again to Hector, Adolfo and the entire team at Caliber Covina.
" - Carla
"We are extremely pleased with the work you did on our car.We were treated with great respect" - Vern
"I recently picked up my daughters car and i have to say not only were we happy with the job well done, but the exceptional customer service given to us by both Albert from Covina and Jesse from Riverside office. These gentlemen were amazingly very professional and exceptional customer service. I will definitely return and refer customers in a heartbeat. Thank you again all for a awesome experience." - Connie
"Michael Baker helped me in repairing my car. He was very professional and my car came our beautiful. I will highly recommend this center." - Nick
"I just sent a review and forgot to mention that Allison and Edwin were very good and explain to me everything. Thank you" - Pilar
"Excellent service! Edwin Gualito and the staff were very friendly, professional, and efficient. They partner with the Smart dealer of West Covina, so I felt absolutely confident in their skill to fix my car. Thanks again :)" - Andres
Rated 4.9/5 based on 10 customer reviews.
- Jacob R.