Oct 17, 2019
"These guys do quality work and provide a defect-free service. The whole process was painless, especially with the partnership they have with Enterprise. I was able to drop my car off and pick up a rental car in one step. Likewise, when my car was finished, I was able to leave the rental at their shop. Was in and out and back on the road in my freshly repaired vehicle in minutes. All of this was great, but what really stood out was the level of customer service provided. Don Zapanta was my service advisor and was super pleasant to work with. Enthusiastic, polite and professional at every step. He kept his promises and communicated well enough that I never had to wonder about any step in the process. My former career was in hotel management and I was fortunate enough to work at a few of the finest hotels and restaurants in silicon valley. As a result, I am not easily impressed when it comes to customer service. The fact that they stood out enough in my mind to warrant the time spent on this review says a whole lot. Thank you Don!" - anonymousOct 11, 2019
"This is my second time coming here. Once when it was cooks collision. The staff is super nice. I filed a claim with my insurance and CC handled the rest from calling …" - M H.Oct 11, 2019
"This is my second time coming here. Once when it was cooks collision. The staff is super nice. I filed a claim with my insurance and CC handled the rest from calling the claims adjuster. They fixed my car in 3 days. They keep you updated via text. They even have a shuttle to pick you up and drop you off. I would def recommend Caliber Collision. I would definitely be returning if needed. Hopefully I don't need to tho" - Roger Y.Oct 9, 2019
"It's not a good thing to be a repeat customer at a body shop. But with klutzy parents and several teenagers, I wish they had a loyalty program where I could at least get some SWAG or something. Over the years I have used both this and the Chiles Road location when they were called Cook's Collision. The work have always been done quickly and correctly the first time. The new paint would blend well with the rest of the car. Employees from the front desk to the estimators are friendly and helpful. Don't know how well they handle insurance claims because our damages have luckily been not much more than the deductible so we have paid out of pocket each time. I wish you won't need their services but in the event that you do, they will make a stressful situation a bit less so." - anonymousOct 9, 2019
"It's not a good thing to be a repeat customer at a body shop. But with klutzy parents and several teenagers, I wish they had a loyalty program where I could at least get …" - Antar ganemMar 4, 2019
"Great place to get a car wash very friendly staff did a very good job even tho my truck was really dirty will definitely come back" - Samantha ArcementFeb 25, 2019
"My car looks good as new. The Cooks staff walked me through the needed repairs and kept me updated throughout the process. They were happy to answers questions I had and always very friendly. Got my car back sooner than expected. What makes them truly exceptional is their attention to detail. My dealership license plate frame was damaged in the accident, and the dealership has since been sold. I assumed I would get a generic frame, but the Cooks staff went to the old delearship and were able to get their last frame with the old name on it. WOW. Talk about making sure the car looks 100% like it did before the accident!" - Bianca RalucaDec 14, 2018
"They did a great job with fixing my car after an accident. I really like how they work directly with Geico and Enterprise. Made it very easy to drop off my car and get a rental and then return it all at the shop. Wonderful service!" - Forzan VaziriNov 1, 2018
"Very nice customer service by Johnny!!!" - Marie ChapmanJan 17, 2018
"I have had many experiences with Cook's over the past year, both for major damage and minor. They are very professional and stand behind their work 100%. I was also kept up to date on how repairs were progressing."
Rated 5/5 based on 10 customer reviews.
- Ryan R. McKnight