Jan 23, 2020
"My car had a huge yuck factor - it appeared that a rodent had died inside the body of the car. A month of attempting to air out the car and find the the carcass myself didn't help. When I discovered my insurance considered it part of the the comprehensive package, I also discovered that Caliber was the only place in town that could deal with the problem. The were very professional and very, very thorough. Although the rodent was never found, all the signs were there. Their report caused my insurance company to total the car (yep - totaled by a mouse or rat), due to safety hazards (and cost) if it was put back together again. Originally I wasn't intending to get a new car, but now I am glad I am doing so. Thanks to the pros at Caliber Collision - Research Park location." - Fatima EpesJan 2, 2020
"Great" - Wallace ChenNov 27, 2019
"Great repair work. Very satisfied. Highly recommended." - Ryan R. McKnightOct 17, 2019
"These guys do quality work and provide a defect-free service. The whole process was painless, especially with the partnership they have with Enterprise. I was able to drop my car off and pick up a rental car in one step. Likewise, when my car was finished, I was able to leave the rental at their shop. Was in and out and back on the road in my freshly repaired vehicle in minutes. All of this was great, but what really stood out was the level of customer service provided. Don Zapanta was my service advisor and was super pleasant to work with. Enthusiastic, polite and professional at every step. He kept his promises and communicated well enough that I never had to wonder about any step in the process. My former career was in hotel management and I was fortunate enough to work at a few of the finest hotels and restaurants in silicon valley. As a result, I am not easily impressed when it comes to customer service. The fact that they stood out enough in my mind to warrant the time spent on this review says a whole lot. Thank you Don!" - anonymousOct 11, 2019
"This is my second time coming here. Once when it was cooks collision. The staff is super nice. I filed a claim with my insurance and CC handled the rest from calling …" - M H.Oct 11, 2019
"This is my second time coming here. Once when it was cooks collision. The staff is super nice. I filed a claim with my insurance and CC handled the rest from calling the claims adjuster. They fixed my car in 3 days. They keep you updated via text. They even have a shuttle to pick you up and drop you off. I would def recommend Caliber Collision. I would definitely be returning if needed. Hopefully I don't need to tho" - anonymousOct 9, 2019
"It's not a good thing to be a repeat customer at a body shop. But with klutzy parents and several teenagers, I wish they had a loyalty program where I could at least get …" - Roger Y.Oct 9, 2019
"It's not a good thing to be a repeat customer at a body shop. But with klutzy parents and several teenagers, I wish they had a loyalty program where I could at least get some SWAG or something. Over the years I have used both this and the Chiles Road location when they were called Cook's Collision. The work have always been done quickly and correctly the first time. The new paint would blend well with the rest of the car. Employees from the front desk to the estimators are friendly and helpful. Don't know how well they handle insurance claims because our damages have luckily been not much more than the deductible so we have paid out of pocket each time. I wish you won't need their services but in the event that you do, they will make a stressful situation a bit less so."
Rated 5/5 based on 8 customer reviews.
- Kathleen H.