Jan 17, 2020
"It was such a breath of fresh air to have received the customer service I did when I walked into the N. Coast location. The lobby was clean and neat, the entire staff was friendly. I was greeted with a smile from the front desk as I walked through the door and was assisted immediately for my 10am appointment by my Service Advisor - Ken. After receiving my estimate, Ken explained the entire process thoroughly to me for when I drop my vehicle off for repairs. They were so accommodating!!! A nice "Ocean-Breath-of-fresh air"!! Highly recommend this location for any of your vehicle repair needs. Aloha!!" - Audrey O.Jan 9, 2020
"What incredible customer service by the entire team here! They were personable, kind and thorough. Ernesto and Ken fixed my car in a timely manner and went above and beyond to make it look nice. Thank you for being amazing! I recommend this place!" - Jill A.Dec 30, 2019
"My brand new van needed repairs right before the Christmas holiday. I had family coming to town and sick kids at home. Ken made a difficult week so much better. He kept me informed as progress was being made on my van and always was compassionate about my situation. Along with Melissa and John, he returned my van on the evening of Christmas Eve and it made our holiday so much better. I highly recommend Caliber Collision in Encinitas. They are professional, compassionate, and have expert skills in auto repair. Thank you to a great team." - Rob S.Dec 23, 2019
"Manuel and the whole team at Caliber we're awesome. They kept me informed and up to date on the status of my repairs and did and excellent job. They even got me the exact parts that I had previously installed that were aftermarket ensuring I would be satisfied. I just moved here from Az and have been doing custom cars and motorcycles for over 20 years so not knowing anyone and the quality of work had me checking reviews and asking a lot of questions. Manuel made me feel comfortable right from the start and after dealing with them I will now be a customer forever. Top notch repairs and customer service." - Philippe B.Oct 29, 2019
"They have been just amazing. On time for repair. Good communication. Organized the rental car with our insurance company.. Just perfect service!" - Crystal W.Oct 9, 2019
"I highly recommend this place! Everyone was so nice and I actually felt like I could trust them. Ken was very prompt and professional. The receptionist was also nice and their office was clean and cozy. Thank you Caliber Collision!!" - Anna K.Jul 10, 2019
"They run an efficient , clean business. my car was perfect and done before the due date. I discovered a minor problem after I took it home and they fixed it cheerfully. Actually cleaned my car again as I'd been driving it for a while. Ken and staff were a pleasure to do business with" - Paula D.Mar 28, 2019
"We're so happy with our decision to use Caliber Collision after our car accident. They did a fantastic job on our car!! Their attention to detail and professionalism is superior to any auto business we have ever dealt with. We highly recommend them."
"Trevor ad Jules were fantastic. Car is better than ever - they even polished and toched up th whole car and replaced a light cover I'd broken. great service!!! yu really know what customer service means. Thanks much" - Ferne
"Someone backed into me at a light because he wanted to go into the u turn lane.He was in a big SUV and did not see me because my car was lower. He also didn't hear my horn. Since I did not hear from his ins co, I decided that my car had to get fixed a USAA told me to take it to Caliber Collision to get an estimate. I was not familiar with them but went anyway. They were so attentive and friendly and checked the car out and told me they would get back to me with the estimate. It was very reasonable and USAA told me to go ahead if I wanted them to do the work and they would cover it and get in touch with the other guy's insurance. Caliber did a wonderful job an 2 days. The insurance co paid for the rental car similar to my car and i was very happy and pleased with the results. Thank you again!!" - Teri
"Outstanding service, outstanding work. Thank you." - james
"Extremely happy with Caliber Collision. My car looks better than ever, it was repaired in a few days and dealing with Lisa was the best. She kept me informed daily and made an unpleasant accident not so bad...thanx to the whole team...." - Bill
"The work was excellent and completed quickly. Customer service excellent." - Carolyn
"Outstanding. Looks like a show room car. Thanks" - H. Lee
"Nice job repainting the failed clearcoat. Looks like new." - Robert
"They did a great job for me--real thorough. They're pros." - Stuart
"The best. Great job repairing and painting rear bumper. Fast and efficient. Marty was awesome as were office staff. Highly recommend." - Nancy
Rated 5/5 based on 8 customer reviews.
- Robert S.