Apr 6, 2020
"I had an amazing experience. Dropped my car off on a Monday and was told that it would be ready the following Monday but Tre' actually got it done by that Friday. The rental place was supposed to meet me there but they weren't there. Ms. V was very helpful in trying to figure out what was going on. She called around until she was finally able to get a hold of someone and make sure I got my rental car. Tre' kept me in the know the entire time about my car and explained everything to me. He even washed my car and used tire shine. He definitely made sure I was a satisfied customer. :)" - 'Von E.Mar 19, 2020
"I took my car to Caliber Collision about 2 years ago. The previous management and techs did not do a very good job with repairing my rear passenger quarter panel. Time passed and the once "repaired quarter panel" needed to be repaired again. Because of the lifetime warranty, I decided to take it back. When I took it back I was informed that the previous staff (management team and techs) were no longer at this location and that a new team was working at this location. I can confidently say this new team of managers and techs are a blessing from above. From customer service, transparency, and professionalism; this team exemplifies all of those qualities. A personal shout out to one of the managers Trey. From day one, Trey made a commitment to ensure that the quarter panel would be fixed, correctly. Through the entire process, Trey would follow up and update me on the repair process. Often times people are quick to place the blame on someone else's mistake/work; well not Trey. He took full ownership of someone else's work and assured that the job would be fulfilled correctly. I am very happy and impressed with the work that was completed. My car looks brand new. There's a new sheriff and staff in town at this caliber collision location. A job well done Trey and staff. Thank you very much!" - lia grayMar 14, 2020
"The ladies at the front desk are great" - Michael R.Mar 10, 2020
"They are tucked away in what seems to be an out of the way place BUT, they have POPCORN! The staff is friendly and chatty while you check in your car for repairs or while you wait to get your rental vehicle from Enterprise. They called and texted me throughout the repair process to keep me informed. No guesswork to wonder how things were going and when to expect the work would be done. I recommend coming here!" - Twailah GMar 6, 2020
"Everyone were nice and helpful. The process was easy and quick. I was able to be a part of the process. I was given options and not pressured. Trey and Yohan were extremely helpful!!! I will be back for sure!" - Ashley G.Mar 6, 2020
"Everyone were nice and helpful. The process was easy and quick. I was able to be a part of the process. I was given options and not pressured. Trey and Yohan were extremely helpful!!! My car was cleaned and everything looks good. I went in and came out with more than I expected. I will be back for sure!" - JessicaSFeb 18, 2020
"The girls up front make your first impression amazing! From their hospitality to their focus on customer satisfaction! Everyone there was amazing and handled my car with care. I really feel like they went above and beyond they took care of all the small details. They made sure my vehicle was perfect and scheduled rental to be there for me! My car came back looking better than before my accident!" - Arvie E.Jan 13, 2020
"Just had my first experience with Caliber Collision at Penn Randall Place, Upper Marlboro and must say I was impressed with them and Geico in having my paperwork and people all ready for a speedy and professional job. My special thanks go to insurance agent Mitch, adjuster Brian, and the other Brian and sweet Velda for being so kind and caring! And Enterprise for being there at the ready! It surely is a breath of fresh air to see such great service this day and age. My thanks again!"
"This location was absolutely wonderful. My car was damaged on the right side and when I got it back it looked completely brand new." - JamiA
"Florence Catlett and others provided superior service. I was reluctant to try this shop as I had always taken my car to a Lexus dealer. I was more than pleasantly surprised by the service, the timeliness and the professionalism of the staff." - Jeanne
"I would like to thank Al will Caliber Collision in Upper Marlboro for his outstanding service. He kept me informed weekly about the repairs on my car as well informing me about some additional work that had to be performed due the impact of the accident. When I received the call from Al that my car was ready for pick up, I knew that everything would be okay and nothing to worry about. Al went above and beyond to make sure that I was satisfied and happy! My car looked great and the repairs was 100% complete. I would not hesitate to recommend a friend or relative to have their car repaired by Caliber Collision in Upper Marlboro. Great Job Al! " - Lavonne
"The entire process was easy and the staff was friendly. Flo addressed my concerns, informed me about the number of days it would take to complete the work, and I was able to drop off my car and pick up the rental hassle and stress free on my lunch break. Overall, performance and quality of work to my vehicle and my husband's a month prior was excellent.
Two thumbs up!!
Great job!!" - Adrienne
"I had to go back two different times to pick up my car because it wasn't ready the times that they call me, When I got there to pick it the second time, the adjuster wasn't even there, I guess he had to rush to the gym or something...I will never go back to this location. Rockville is the best location even though it's miles from my home. The people at the Rockville location are very helpful and patient. The Forestville location need to get re-trained.....Hate my experience there, I will make sure no one that I know goes to the Forestville location." - bernard
"Caliber collision Forestville did a excellent job on my car had it done fast not even 24 hours. I love this place the appointment communication and customer service was great. A+ on customer service fast efficient and a job well done." - Cynthia
"Great guys at Calbiber Collison made sure i drove off the Lot feeling confident about the work they put into my car and even went the extra mile too put gas in my car after i dropped it off too them on E(Thanks Terry) Hector and Wanda provided great customer serive me for will refer anybody to goto them." - Donzell
"The team at Caliber Collision deserve every bit of the 10 stars. The persons there were knowledgable, friendly and efficient. The team made me feel easy, comfortable and stressless, all concerns, questions/addressed was thorough, attentive, helpful and provided good follow-up.I would like to take this opportunity to say thank you for the outstanding experience I had with Caliber Collision!" - John
"I dropped my car off for a repair on July 14. I was told by Matt that they could possibly have my car ready by either the same day or the next. I received a call around 5:30 p.m. on 7/14 and was told that I could pick my car up. I made arrangements to pick it up this morning, 7/15/15. My car was cleaned to perfection! Matt and the all of the other staff I encountered, was wonderful! I will bring any other body work my car requires to this location." - Monica
Rated 4.75/5 based on 8 customer reviews.
- Kierra G.