Nov 22, 2019
"This was my first experience with a car repair and I can't say enough good things about the complete process and how Caliber representatives helped me through it. They were completely transparent, swift and I especially liked the repair status notifications. It wasn't too invasive with multiple calls and emails or opaque with no communication. It was done just right, texts that I could review at the end of the day. They also completed the repair much earlier than the original estimate, helping me to get back to the rhythm of my life quicker. Great service!" - GHANI M. MATTINov 21, 2019
"Thank you, nice and professional service!" - Jim MouserNov 5, 2019
"My car was repaired back in June of this year but recently I noticed the window on the repaired door was slow in going up or down. Don't use it much so didn't worry about it until this past week I lowered it at a fast food place and it would not come back up. I took car back to Caliber where door had been repaired and I could not say enough good about how Jeremy Riley handle the situation. I felt they were the last to touch that door and its contents so was logical they repair it. So did Caliber. Jeremy went to his manager, Clayton Strahn and he agreed the cost of a replacement part was on them and they fixed the door with a new part within an hour and 1/2 after I arrived. I have used them in past for damage repairs and they always do a good job. This was just outstanding service. I highly recommend them and will continue to go to them for collision damage. Thank you Jeremy and Clayton." - Randy AikenNov 2, 2019
"Did a great job on my crunch job. Great customer service." - melanie hartmannOct 29, 2019
"Caliber Collision was very professional beginning to end. I had been rear ended and dealing with insurance and repairs is not fun but they made the process easy and coordinated with Enterprise Rental car. They did a great job on my cars repair and I liked their guarantee if I wasn't happy they would make it right" - Gina C.Sep 26, 2019
"I want to thank Caliber Collision for their excellent service they did on my Lexus 470 and in a timely fashion. But I especially want to give a 10+ rating to one of the employees, Jeremy Riley, he went beyond the call of duty in assisting a single women trying to take care of her car. His patience and informing every step of the way was very comforting. I would highly suggest Caliber Collision to any of my friends and colleagues, especially Jeremy Riley. Thank you, Gina C." - Laura GedeonSep 24, 2019
"Dealing w car issues is never fun SCOTT MADE THIS AN EASIER EXPERIENCE THAN GETTING MY OIL CHANGED THANK YOU !!!!! The entire staff made getting my car fixed so easy and painless I was so scared and nervous cause I’m just that kinda person who knows how to put gas in my car that’s it CC in Grapevine is THE BEST THANK YOU GUYS !!!!!" - Laura GedeonSep 24, 2019
"Dealing w car issues is never fun SCOTT MADE THIS AN EASIER EXPERIENCE THAN GETTING MY OIL CHANGED THANK YOU !!!!! The entire staff made getting my car fixed so easy and painless I was so scared and nervous cause I’m just that kinda person who knows how to put gas in my car that’s it CC in Grapevine is THE BEST THANK YOU GUYS !!!!!" - Colleen
"I highly recommend Caliber Collision in Grapevine Texas. Haley and Robert were both very professional and courteous yet also very welcoming and friendly. I received phone calls every few days letting me know where my car was in the repair process which I very much appreciated. The car was ready a day earlier than expected and I was so thrilled to get it back. It looked all shiny and brand new again! The team did an excellent job of repairing it!! I will recommend them to anyone I know that needs collision repair. Hopefully I won’t need them again but if I do this is where I will come! Thank you guys!!"
"I want to thank the receptionist, Jordan. Jordan was attentive, approachable, courteous and friendly.
I appreciate the gentleman who called me about my vehicle, his name is Mitchell.
Mitchell was spot on and responsible. He was exact in his explaining the issues concerning the repair, and the care of the vehicle. He went above and beyond, he is a very honest and helpful man.
I would like to commend you for hiring such honest employees.
I hope that you will extend my thanks to Jordan and to Mitchell. And please pass this information on to your supervisor, manager, regional office and CEO. I want management to know that Jordan and Mitchell are the reasons that I will be recommending others to Caliber Collision for future repairs." - Anthony
"Caliber Collision is great, but the enterprise people dont know what they are doing. Ive been waiting an hour now for a rental because they couldnt find my name. Then they find my name, says they will be right back and im still waiting. Not happy" - Lindsey
"No place to provide a review---My experience with this location was superb. They repaired perfectly my wife's Expedition--great customer service along with perfect technical rebuild." - Chris
"bret harris, was excellent, very professional, and he made sure the repair was done excellently . I ws very satisfied with Bret Harris as my service agent and would ask for him again sincerely Mary Kelleher" - mary
"The initial repair was quite disappointing, due to a few nicks incurred during the repair. After further touch up the car looks like original again. Great job guys." - Ernie
"I recently had repairs done on my 2014 Fusion. I could not be more pleased with the results and exceptional customer service I received from this facility in Grapevine Texas. Will Wample and Mitchell went above and beyond to meet and actually exceed my expectations. It was a stressless and seamless experience with the finished repair done earlier than expected. Your team at this location deserves special recognition. Thanks for a stress free job well done from my perspective.
Paul Smith" - Paul
"The customer service at this location was top notch! Bret Harris kept me updated through the entire process. My vehicle looks better than new!" - Cynthia
Rated 5/5 based on 9 customer reviews.
- Binit Kumar