May 22, 2020
"Great work. Jeremy stayed on top of things even when my insurance company didn't." - anonymousMay 6, 2020
"I recently had Caliber take care of some collision damage to my QX60. Not only was my car delivered earlier than promised, the customer service was impeccable! They were even kind enough to drive my …" - Natalie E.May 6, 2020
"I recently had Caliber take care of some collision damage to my QX60. Not only was my car delivered earlier than promised, the customer service was impeccable! They were even kind enough to drive my car back to my house for me in lieu me trying to figure out how to get there in a Uber with kids, they made it super easy. Highly recommend!" - Natalie E.May 6, 2020
"I recently had Caliber take care of some collision damage to my QX60. Not only was my car delivered earlier than promised, the customer service was impeccable! They were even kind enough to... more" - Dustin M.May 1, 2020
"Mitch was super cool and helped me out big time. Turns out it was just a quick fix to snap a rocker panel back on and had me out of there in 20 minutes and didn't even charge me! Hopefully the need will not arise, but if it does, i will definitely be taking my car back there for its body repair needs! 10/10 would recommend!" - Romina SalinasApr 15, 2020
"Last week I had a hit & run and was freaking out about not finding a shop because of the stay at home mandate but luckily I had extraordinary customer service from the beginning and got my car back in just 3 business days. I'm so grateful for the undivided attention and customer service I received from Scott. I had previously read their reviews so I opted for this location to get my car fixed. I got detailed service and even got a car wash when I picked it up. Hopefully I dont have a bad incident again but if I do, I'll know where to go to without a doubt." - Margie AllenApr 15, 2020
"Positive: Professionalism, Quality, Value" - bob BauerschmidtApr 6, 2020
"It looked great and the only problem was the turn signal on the driver side runs faster than left side and the molding strip on the driver door does not match the passenger door behind it. But it is not worth bringing it back" - Sonia MirelesMar 20, 2020
"Wonderful Experience and girls in the front were awesome!!!!" - greg mikeMar 20, 2020
"Positive: Professionalism, Punctuality, Quality, ValueI don't usually write reviews. but in this case, It is well deserved. Not only was I treated like a valued customer, My vehicle was repaired like new! The nice receptionist Brittney helped answer all my questions and made sure I felt at home! The techs did a great job and Everyone in the front office did amazing! Thanks Caliber!" - Colleen
"I highly recommend Caliber Collision in Grapevine Texas. Haley and Robert were both very professional and courteous yet also very welcoming and friendly. I received phone calls every few days letting me know where my car was in the repair process which I very much appreciated. The car was ready a day earlier than expected and I was so thrilled to get it back. It looked all shiny and brand new again! The team did an excellent job of repairing it!! I will recommend them to anyone I know that needs collision repair. Hopefully I won’t need them again but if I do this is where I will come! Thank you guys!!"
"I want to thank the receptionist, Jordan. Jordan was attentive, approachable, courteous and friendly.
I appreciate the gentleman who called me about my vehicle, his name is Mitchell.
Mitchell was spot on and responsible. He was exact in his explaining the issues concerning the repair, and the care of the vehicle. He went above and beyond, he is a very honest and helpful man.
I would like to commend you for hiring such honest employees.
I hope that you will extend my thanks to Jordan and to Mitchell. And please pass this information on to your supervisor, manager, regional office and CEO. I want management to know that Jordan and Mitchell are the reasons that I will be recommending others to Caliber Collision for future repairs." - Anthony
"Caliber Collision is great, but the enterprise people dont know what they are doing. Ive been waiting an hour now for a rental because they couldnt find my name. Then they find my name, says they will be right back and im still waiting. Not happy" - Lindsey
"No place to provide a review---My experience with this location was superb. They repaired perfectly my wife's Expedition--great customer service along with perfect technical rebuild." - Chris
"bret harris, was excellent, very professional, and he made sure the repair was done excellently . I ws very satisfied with Bret Harris as my service agent and would ask for him again sincerely Mary Kelleher" - mary
"The initial repair was quite disappointing, due to a few nicks incurred during the repair. After further touch up the car looks like original again. Great job guys." - Ernie
"I recently had repairs done on my 2014 Fusion. I could not be more pleased with the results and exceptional customer service I received from this facility in Grapevine Texas. Will Wample and Mitchell went above and beyond to meet and actually exceed my expectations. It was a stressless and seamless experience with the finished repair done earlier than expected. Your team at this location deserves special recognition. Thanks for a stress free job well done from my perspective.
Paul Smith" - Paul
"The customer service at this location was top notch! Bret Harris kept me updated through the entire process. My vehicle looks better than new!" - Cynthia
Rated 5/5 based on 11 customer reviews.
- dirk ellerd