Oct 20, 2020
"My wife hit a deer doing about $7.6k of damage to the front end our 2019 Ram 1500 Limited 5.7 non Etorque truck. They replaced the front bumper, radiator, AC condenser and a ton of plastic parts including the passenger headlights, the grill, shutters, and sensors while repainting the cheek cowls. I threw in another $786 to fix minor chips and scrapes on the rear fender flares and one of the Ramboxes to make the truck largely pristine again. It now looks just like it did the day I bought it and still drives like a dream. They do excellent work. I'm not sure about the value of the insurance paid pieces (they police that stuff pretty well), but the tiny in comparison bit of work I paid for was perfect and reasonably priced. They had the vehicle ready a day earlier than they had estimated taking a surprisingly short 6 days to turn it around." - Marwayne Keith ZenoOct 6, 2020
"Positive: Quality" - Mikeya WilsonOct 6, 2020
"Great work very professional friendly keep you updated on service will recommend" - Noreen AbramovitzOct 2, 2020
"Robert, Brittany and Anniffa made my life as easy as possible during this otherwise unpleasant process. Let’s face it nobody ever wants to come to a place like this but if you have to go this is the place to go. They are polite, professional, friendly and keep you informed. No surprises and great updates. It doesn’t get better than us if you have to be here. I highly recommend them." - Debra ZahalskyOct 2, 2020
"Positive: Professionalism, Punctuality, Value" - Javier GOct 2, 2020
"Positive: Professionalism, Punctuality, QualityWork done well and quickly. Good communication throughout the process." - Katy KnightOct 1, 2020
"Very impressed with this Body Shop! After dropping off to them on the 14th of September they originally quoted me October 2 at the worst case scenario that my car would be ready. I picked up my car on the 25th of September and it was repaired and sparkling clean. Representative Scott was very good at updating me on the status of my car. Thank you so much!" - Meghan DerichsweilerOct 1, 2020
"This was my first time using Caliber and as soon as I walked in the door they were professional and friendly. My service advisor was Jermey Riley and he took care of everything from start to finish and kept me updated continuously. Jermey handled my rental car where they brought the car to be at Caliber and I left it back at Caliber when they were finished. Jermey spoke and handled everything with my insurance company as well and I’m beyond impressed that I literally didn’t have to deal with anything, Jermey handled it all! Not only did I have great customer service, my car look amazing. Caliber did a wonderful job painting and replacing everything I had done. I will return to Caliber if I ever have another issue!" - Saira HayseSep 30, 2020
"Positive: Professionalism, Punctuality, Quality, ValueScott made this the smoothest and easiest car repair experience I’ve ever had. He kept me informed throughout the process and even got the job pushed through a few days earlier than expected. From drop off to pick up - and even the car rental - this process was excellent and the car looks as good as new!" - Emmer DanielSep 29, 2020
"Fast, courteous, professional and quality work. Fixed some other minor things at no cost. If needed again, I will return here for service." - Colleen
"I highly recommend Caliber Collision in Grapevine Texas. Haley and Robert were both very professional and courteous yet also very welcoming and friendly. I received phone calls every few days letting me know where my car was in the repair process which I very much appreciated. The car was ready a day earlier than expected and I was so thrilled to get it back. It looked all shiny and brand new again! The team did an excellent job of repairing it!! I will recommend them to anyone I know that needs collision repair. Hopefully I won’t need them again but if I do this is where I will come! Thank you guys!!"
"I want to thank the receptionist, Jordan. Jordan was attentive, approachable, courteous and friendly.
I appreciate the gentleman who called me about my vehicle, his name is Mitchell.
Mitchell was spot on and responsible. He was exact in his explaining the issues concerning the repair, and the care of the vehicle. He went above and beyond, he is a very honest and helpful man.
I would like to commend you for hiring such honest employees.
I hope that you will extend my thanks to Jordan and to Mitchell. And please pass this information on to your supervisor, manager, regional office and CEO. I want management to know that Jordan and Mitchell are the reasons that I will be recommending others to Caliber Collision for future repairs." - Anthony
"Caliber Collision is great, but the enterprise people dont know what they are doing. Ive been waiting an hour now for a rental because they couldnt find my name. Then they find my name, says they will be right back and im still waiting. Not happy" - Lindsey
"No place to provide a review---My experience with this location was superb. They repaired perfectly my wife's Expedition--great customer service along with perfect technical rebuild." - Chris
"bret harris, was excellent, very professional, and he made sure the repair was done excellently . I ws very satisfied with Bret Harris as my service agent and would ask for him again sincerely Mary Kelleher" - mary
"The initial repair was quite disappointing, due to a few nicks incurred during the repair. After further touch up the car looks like original again. Great job guys." - Ernie
"I recently had repairs done on my 2014 Fusion. I could not be more pleased with the results and exceptional customer service I received from this facility in Grapevine Texas. Will Wample and Mitchell went above and beyond to meet and actually exceed my expectations. It was a stressless and seamless experience with the finished repair done earlier than expected. Your team at this location deserves special recognition. Thanks for a stress free job well done from my perspective.
Paul Smith" - Paul
"The customer service at this location was top notch! Bret Harris kept me updated through the entire process. My vehicle looks better than new!" - Cynthia
Rated 5/5 based on 11 customer reviews.
- Lyle Sharp