Oct 21, 2020
"The side of my truck was dented in from a wreck. They fixed it and I was back in it less than 2 weeks from when I dropped it off! They even fixed some minor off-roading damage that wasn't part of the insurance claim free of charge. On a scale of 1 to 10, I would give them a 12!!!" - Latora WalkerSep 11, 2020
"Awesome customer service! Even called Enterprise Rental to pick me up to get a rental." - michelle wilsonAug 24, 2020
"My vehicle front bumper was damaged due to hitting a small deer, along with the windshield component. The staff was excellent. Great job !" - Lori Daye-GainesAug 18, 2020
"Excellent customer service. I will from this day forward bring my cars here. Extremely professional from start to finish. Thanks so much for being trustworthy and sensitive to all your customers needs."
"Excellent servicce and repairs. Thank you." - Ronald
"5 star service working with Mr Shane!!! He was approachable, knowledgeable, and had me in and out super quick! Definitely recommend such a fine service! " - Matt
"This location is amazing .. Customer service was excellent and great timing... I turned my car in on a Wednesday afternoon the parts and the job was complete Thursday night and I was able to have my car back early Friday morning .. The work that was done on my car was perfect thank you Robert for providing me with excellent repairs and Aaron for the amazing customer service and making sure I was back in my care in a short time..." - Christy
"After my terrible accident after being in Texas for 2 days, I took my car to a shop that always worked with my insurance company. Leslie was really sweet as soon as you walked through the door. After speaking to her, I was introduced to Shane and he was amazing. To know the person that was taking care of my car was an Army Veteran, just put my mind at ease. He kept me in the loop about the car every step of the way. I got my car back on 27 Jan 2017 and it looked even better than when I drove it off the lot. Thank you so much for everything and I hope I don't have to come back but I will recommend this shop to everyone." - Kathy
"I would like to thank Shane Irwin Jr. for the good customer service and repairs to me and my vehicle. He went above and beyond on my repair and cleaning on my camaro. It is now looking better than ever." - Justin
"Picked my car up yesterday and am extremely satisfied with the entire process of getting my car back on the road. My car has been here twice now in the past five years and each time the service and results have been excellent. Must give a shout out to Shane who kept me informed during every step of my most recent visit. If I'm ever in need of paint/body work in the future these guys will be my first choice." - Ruth
"I would to thank the Caliber Collision staff for there quick handy work for my Ford Escape. I communicated primarily with Shane, and always felt informed and secure about what was taking place with my vehicle. I'm happy with the quality of the repairs and appreciate all of the attention given to my situation.
" - William
"I was very impressed by how nice and professional every single person I had spoken to was to me. They kept me inform of how my car was doing periodically. My car was done the same day!! I won't take my car any where else but, here for repairs!!!" - Marie
"Huge Thank you to caliber collision team! Tyler and his manager (sorry I forgot his name) provided EXCELLENT customer service! My Honda came back like nothing ever happened! Thank you! I highly recommend this place! Don't take your vehicle anywhere else!" - Samantha
"I am elated that I took my vehicle to Caliber Collision. The staff is very professional and I feel confident that my vehicle will be returned to me good as new." - RICHARD
"Excellent, vehicle always ready earlier than original day. Tyler and Shane are top notch." - Kil
"I got to into and unfortunate accident on the highway with debris coming towards me. I took in my Honda into Caliber Collision and met with my Service Adviser; Shane . He handled everything and kept me updated with my vehicle. It was fast and easy, he answered all my questions and the front desk representative Leslie took care of the my questions when Shane wasn't around. Overall, good service; I recommended this place." - Adley
"I had a great experience at this location. Exellent customer service as soon as you walk in the door. Shane was the one that did our car repair and I love the fact that he would give us updates on what was being done to our vehicle. He even took care of our rental! I would highly recommend them. Thank you for the great expirience. Karla" - Karla
"Shane was awesome! He was very thorough in his estimate and was very polite. We really enjoyed working with him. The whole process was quick and painless. Thank you for making this experience a positive one!" - Anitra
"I was very please when I met Tlyer. He kept me informed of when my car was ready through text. The car looked as it did when I purchased it. Thank you Tyler and all your team members for taking your time to ensure my vehicle was up to my satisfaction. The car looks marvelous. Appreciate your system that you created in keeping the customer informed of picking up their vehicle. I want to thank Vanessa for rendering Great hospitality to the customer. The coffee was fabulous. I recommend anyone to come to downtown Caliber Collision they are awesome" - Linda
"Mr. Shane was absolutely amazing. He was completely honest with me about my damages to the vehicle. He was fair, and extremely polite. I enjoyed his service. Mr. Shane was prompt and completely knowledgeable about my vehicle and the damages to it, he explained to me my options and was very patient about my schedule and my time frame. The front desk receptionist Ms. Leslie was amazing as well, she was so friendly and polite. The entire building was clean and well put together. I recommend this place to any and everyone! Thank you Mr. Shane! I appreciate you!" - Shannon
"This was my first experience with having to have my vehicle fixed by a shop. Upon arrival I was greeted by Mr.Irwin he was very polite and respectful. Mr.Irwin was not only good at doing his job he was fast and proficient he had a since of humor very easy to communicate with. I am very pleased with how professional and respectful Mr.Irwin is he makes sure to update me daily by call and text on how me vehicle is coming along with its repairs. He also called enterprise to come pick me up. Overall I give CALIBER COLLISON a six star rating out of five star being the best. I recommend CALIBER COLLISION to anyone that's looking for great service and professional employers." - JACOB
"I just wanted to thank Shane so much for taking such great care of mine and my husband's car! Our poor car got wrecked twice and the only person my husband and I wanted to fix our car, was Shane. He is the perfect guy to get the job done. He really cares about the customer's satisfaction, if he doesn't like the way the car looks he will have it redone. He literally took his time to make sure everything was finished to perfection. We were never disappointed when Shane handled our vehicle, he is the first body shop employee that we have ever trusted. Usually my husband finds something wrong when he takes our car to get it fixed, but not with Shane. Anybody that goes to Caliber Collision located downtown Killeen, please ask for Shane, you will not be disappointed, I promise!
-Alexandra" - Alexandra
"On the 5th of Sept.2015 my car was taken in the shop at Killeen downtown location.I was greeted by Ty and the rest was easy as ever,They called Enterprise to come pick me up to go get my rental til my vehicle was repaired.The insurance co.Liberty Mutual did a wonderful job with my transistion til my car was repaired they have gained a customer for life.Ty texted me every other day to let me know the status of my vehicle being repaired.They are number one in body work and repair by the best for the best customers ill never go anywhwere for major repair of my vehicles.I am very well pleased with their overall service and i give them 6 stars !!!!!!!" - woodrow
Rated 5/5 based on 4 customer reviews.
- Dakota Campbell