Jan 16, 2020
"Really impressed with the customer service at this location, besides all the repairs being done right and in a timely manner, they go above and beyond to make sure you're taken care of even after you pick up your car, I believe the managers name is mike that helped me, extremely thankful for taking care of my sisters car. Thank you. Will definitely come here again when needed." - Marilyn N.Jan 16, 2020
"I have no hesitation in recommending caliber collision in Laguna Niguel to anyone for their repairs. Starting with the office administrator Augusta who was polite, attentive and provided an excellent customer focused approach, to my service director Michael who kept me frequently updated on my car's progress and completion date. Michael also took the time to address my concerns and explained in detail the parts that were being replaced. Caliber Collision in Laguna Niguel provided excellent service and quality work!" - Debbie McginnJan 15, 2020
"Extremely professional and kept me posted on my repair process regularly. I will refer my insurance clients to Calibur Collision going forward without a doubt!" - Sean McDonaldJan 3, 2020
"Quality is second to none! Highly recommended" - Bhikhu ChauhanDec 25, 2019
"Great quality work and fast." - Laurie C.Dec 12, 2019
"It was a pleasure to bring my car to Caliber Collision for repair after it was sideswiped while parked in a parking lot. A friend, whose insurance company, USAA, had previously recommended this company for her repair, spoke very highly of their service and the quality of their work. Liberty Mutual, who was handling the claim for their insured who hit my car, indicated that this Caliber Motors location was also one that was on their list of recommended repair shops. Before making my choice of repair locations, I Yelped this Caliber Motors and found that reviewers had posted very positive comments about service representative, Mike Hatcher. I went forward with Caliber. Mike and his entire staff were terrific. Their work was excellent and the repairs were completed in a timely manner. Mike provided text updates and delivered a car that was washed, vacuumed, and looked like new. Caliber Collision, Laguna Niguel, is fortunate both to have Mike Hatcher representing their company in a management position and to have a front office staff who is cheerful, enthusiastic, and efficient!" - Vadim PopovNov 27, 2019
"Well, it wasn’t that great as before (in 2014). First of all it took 2 weeks to do simple fender damage. The car was transferred to another facility in Costa Mesa, and they used toll road while my car was on tow track so I was charged by Toll Roads while tow track also paid toll. Disappointing!" - Cathy R.Nov 19, 2019
"Extremely pleased with the quality and service I got last week. John kept in touch with me to let me know how things were going and I received my car on time as promised. They had to replace my front bumper and something underneath the car because of a rolling tire that hit me and went under my car while on the freeway. Highly recommend this place." - Bob L.Oct 14, 2019
"I brought my car into Caliber Collision in Laguna Niguel on the recommendation of my wife, who had taken her vehicle there last year and felt really good about the quality of the repair work that was done and the helpfulness of the people she dealt with. I had the same experience. The three individuals with whom I was in contact at Caliber were Amy (general manager), Mike Hatcher (service advisor) and Augusta (front desk). Amy took time out of her extremely busy day to talk with me about various questions I had. Mike told me exactly what would be done to my car and how long the process would take. Augusta arranged for me to get a rental vehicle while mine was out of commission. I strongly urge those who have body-shop repair issues to consider Caliber Collision. My wife and I -- and other family members -- know we have a very reliable company at our disposal the next time we might need their services. -- Bob Larkin, Ladera Ranch" - Ryan J.Sep 27, 2019
"John was extremely helpful and was keeping me updated throughout the entire repair process. Caliber was able to finish my repairs ahead of schedule, and overall the experience was very pleasant."
"Caliber Collision was great. Welcoming, open, friendly staff, accommodating, and more. They communicated with me through out the process and completed the work in a reasonable amount of time. I realize that when dealing with such a company it's under stressful circumstances but, they make the process much easier to deal with. I would recommend this shop if you live in the area. A+" - Michael
"I had someone hit my car from behind on the freeway. The insurance company recommended Caliber Collision. After getting an estimate there, I didn't bother to go anywhere else. The staff was incredibly friendly and efficient. The repairs were estimated to take at least 5 days. My car was ready after 2 days and my car looks beautiful! Communication with Caliber Collision was always prompt and courteous and included emails with photos of the repair in progress.
A heartfelt "thank you" to the always smiling and pleasant young woman at the front desk, to Lance, who always returned my calls and was so incredibly helpful, and of course, "thank you" to the rest of the staff for your professional and efficient repairs on my car. The logo on the wall, "Back to the rhythm of your life" - so true. Thanks again.
- Pamela" - Pamela
"After being involved in an accident. I was referred to Caliber Collision by State Farm. No one likes being in an accident this is a very stressful time with many tasks added to ones schedule they would rather not be unconvinced with. Not to mention my beloved car. Jesse Amezcua and Mallory were amazing, cheerful, and accommodating. Your entire team ( I didn’t meet the people behind the scenes but they deserve mention) made my experience so pleasant and painless I almost forgot the circumstances that brought us together. With the exception of my dealings with Enterprise rental.( They could definitely benefit from some training from your service team! ) The work was done in a flash. I was reunited with my car in less than 48 hrs. and you would never know she had damaged. Jesse even changed my head lamp bulb while she was dismantled! That was an unexpected wonderful thing for him to have done.( it had taken me nearly 2hrs to replace the one that had burned out. Its recommended to change them both I had purchased the bulb but had not yet installed it.) If I were ever again be in the position of needing repairs. I would certainly come to Caliber Collision . Highest RECOMENDATION Genuine appreciation and Thanks! A+ job Jesse, Mallory and your team.
Samantha S" - Samanth
"Backed into a concrete post with my truck. Got 3 estimates. Liked the quote and people at Caliber Laguna Niguel (Thanks Bree). My truck looks perfect, was done on time and washed for my ride home. Thanks Bree & Gary - I will recommend you to my friends and you also have a customer for life. Great people - great shop -great work." - Jeff
"Laguna Niguel Caliber Collision provided the best customer service I have ever experienced and that is across any business. From the first telephone call, to the check in, to the text updates, to the pick up....A+. Dave (manager) was outstanding and took the time to explain any details or issues and made me feel like I was speaking with a friend. This auto repair facility sets the example by which all others should follow." - Nancy
"After being involved in an accident, I contacted Caliber Collisions after State Farm referred me. I would just like to say that the customer service is outstanding, Bri and the lady at the front desk were amazing and helpful. Bri kept me updated on my car, returned my calls after I had called as well. From the minute I walked in, she helped me feel comfortable, and contacted a rental car facility right away to come pick me up. I strongly recommend this location, and although my damage was minor on the car, I could not be more happy with the outcome. I appreciate all the work Caliber Collisions has provided me, and although I hope not to have another accident, I would be back in a heartbeat if I needed a repair.
Thank You So Much!
Ryan" - Ryan
"Someone with USAA Ins. backed into my car in Sept. USAA referred me to Caliber Collision and they did a fantastic repair job...can't even tell where it was damaged. John at the Laguna Niguel CA Office was especially nice & helpful. Thanks!" - Sandra
"Caliber Collision did a great job keeping me informed about when my car would be ready. Every employee was polite - in person and over the phone. I was told clearly that their goal was to fix my car correctly before giving it back to me. They really understand the concept of customer satisfaction!" - Jodi
"Very satisfied with the results that Caliber accomplished on my truck. The paint match is perfect,they made the whole experience easy for me with the truck returned on the day that the Caliber service manager set for
me!" - Patrick
"Good service, excellent repairs and great price." - Jim
Rated 4.7/5 based on 10 customer reviews.
- Kevin P.