Nov 27, 2019
"Well, it wasn’t that great as before (in 2014). First of all it took 2 weeks to do simple fender damage. The car was transferred to another facility in Costa Mesa, and they used toll road while my car was on tow track so I was charged by Toll Roads while tow track also paid toll. Disappointing!" - Cathy R.Nov 19, 2019
"Extremely pleased with the quality and service I got last week. John kept in touch with me to let me know how things were going and I received my car on time as promised. They had to replace my front bumper and something underneath the car because of a rolling tire that hit me and went under my car while on the freeway. Highly recommend this place." - Bob L.Oct 14, 2019
"I brought my car into Caliber Collision in Laguna Niguel on the recommendation of my wife, who had taken her vehicle there last year and felt really good about the quality of the repair work that was done and the helpfulness of the people she dealt with. I had the same experience. The three individuals with whom I was in contact at Caliber were Amy (general manager), Mike Hatcher (service advisor) and Augusta (front desk). Amy took time out of her extremely busy day to talk with me about various questions I had. Mike told me exactly what would be done to my car and how long the process would take. Augusta arranged for me to get a rental vehicle while mine was out of commission. I strongly urge those who have body-shop repair issues to consider Caliber Collision. My wife and I -- and other family members -- know we have a very reliable company at our disposal the next time we might need their services. -- Bob Larkin, Ladera Ranch" - Ryan J.Sep 27, 2019
"John was extremely helpful and was keeping me updated throughout the entire repair process. Caliber was able to finish my repairs ahead of schedule, and overall the experience was very pleasant." - Amir ForootanAug 6, 2019
"I recently brought my car to this location for some work that needed to be done some scratches and dents ,there customer service is outstanding 10/10 . Karen Carlos and john fosco went above and beyond to help me out I really do appreciate there hard work and it doesn't go unrecognized. Thanks again sincerely amir forootan" - Meleny J.Jul 12, 2019
"My car was hit while parked on the street, luckily no one was in the car and I was blessed to have the driver knock on our door and tell me he had hit my car (faith in humanity has been restored!) Well, the person who hit my car had Liberty Mutual insurance and they were such a pain to deal with, as many insurances are, but once my car was finally able to get repaired they sent me to Caliber Collision. What was a nightmare now turned into a 5 star great experience review. John helped me out and was on top of everything, even sending me text alerts on how my car was coming along, all in all I got my car a day early and it looks just like the day I purchased it. I highly recommend Caliber Collision." - Meleny J.Jul 12, 2019
"My car was hit while parked on the street, luckily no one was in the car and I was blessed to have the driver knock on our door and tell me he had hit my car (faith in humanity has been restored!) Well, the person who hit my car had Liberty Mutual insurance and they were such a pain to deal with, as many insurances are, but once my car was finally able to get repaired they sent me to Caliber Collision. What was a nightmare now turned into a 5 star great experience review. John helped me out and was on top of everything, even sending me text alerts on how my car was coming along, all in all I got my car a day early and it looks just like the day I purchased it. I highly recommend Caliber Collision." - Eric ReynosaJun 30, 2019
"CC" - Danielle D.Jun 18, 2019
"If I could give these guys 6 stars I would!!! They are absolutely fantastic! Every person from Augusta in the front office to Justin who oversaw my repairs were fabulous do work with. And each part of the process of having the body work done on my car was made ridiculously easy by Caliber Collision! Justin called me regularly with updates, was always so kind and upbeat and nailed it to the day when my car would be ready! You guys are AWESOME!!! Thank you!!!" - Danielle D.Jun 18, 2019
"If I could give these guys 6 stars I would!!! They are absolutely fantastic! Every person from Augusta in the front office to Justin who oversaw my repairs were fabulous do work with. And each part of the process of having the body work done on my car was made ridiculously easy by Caliber Collision! Justin called me regularly with updates, was always so kind and upbeat and nailed it to the day when my car would be ready! You guys are AWESOME!!! Thank you!!!"
"Caliber Collision was great. Welcoming, open, friendly staff, accommodating, and more. They communicated with me through out the process and completed the work in a reasonable amount of time. I realize that when dealing with such a company it's under stressful circumstances but, they make the process much easier to deal with. I would recommend this shop if you live in the area. A+" - Michael
"I had someone hit my car from behind on the freeway. The insurance company recommended Caliber Collision. After getting an estimate there, I didn't bother to go anywhere else. The staff was incredibly friendly and efficient. The repairs were estimated to take at least 5 days. My car was ready after 2 days and my car looks beautiful! Communication with Caliber Collision was always prompt and courteous and included emails with photos of the repair in progress.
A heartfelt "thank you" to the always smiling and pleasant young woman at the front desk, to Lance, who always returned my calls and was so incredibly helpful, and of course, "thank you" to the rest of the staff for your professional and efficient repairs on my car. The logo on the wall, "Back to the rhythm of your life" - so true. Thanks again.
- Pamela" - Pamela
"After being involved in an accident. I was referred to Caliber Collision by State Farm. No one likes being in an accident this is a very stressful time with many tasks added to ones schedule they would rather not be unconvinced with. Not to mention my beloved car. Jesse Amezcua and Mallory were amazing, cheerful, and accommodating. Your entire team ( I didn’t meet the people behind the scenes but they deserve mention) made my experience so pleasant and painless I almost forgot the circumstances that brought us together. With the exception of my dealings with Enterprise rental.( They could definitely benefit from some training from your service team! ) The work was done in a flash. I was reunited with my car in less than 48 hrs. and you would never know she had damaged. Jesse even changed my head lamp bulb while she was dismantled! That was an unexpected wonderful thing for him to have done.( it had taken me nearly 2hrs to replace the one that had burned out. Its recommended to change them both I had purchased the bulb but had not yet installed it.) If I were ever again be in the position of needing repairs. I would certainly come to Caliber Collision . Highest RECOMENDATION Genuine appreciation and Thanks! A+ job Jesse, Mallory and your team.
Samantha S" - Samanth
"Backed into a concrete post with my truck. Got 3 estimates. Liked the quote and people at Caliber Laguna Niguel (Thanks Bree). My truck looks perfect, was done on time and washed for my ride home. Thanks Bree & Gary - I will recommend you to my friends and you also have a customer for life. Great people - great shop -great work." - Jeff
"Laguna Niguel Caliber Collision provided the best customer service I have ever experienced and that is across any business. From the first telephone call, to the check in, to the text updates, to the pick up....A+. Dave (manager) was outstanding and took the time to explain any details or issues and made me feel like I was speaking with a friend. This auto repair facility sets the example by which all others should follow." - Nancy
"After being involved in an accident, I contacted Caliber Collisions after State Farm referred me. I would just like to say that the customer service is outstanding, Bri and the lady at the front desk were amazing and helpful. Bri kept me updated on my car, returned my calls after I had called as well. From the minute I walked in, she helped me feel comfortable, and contacted a rental car facility right away to come pick me up. I strongly recommend this location, and although my damage was minor on the car, I could not be more happy with the outcome. I appreciate all the work Caliber Collisions has provided me, and although I hope not to have another accident, I would be back in a heartbeat if I needed a repair.
Thank You So Much!
Ryan" - Ryan
"Someone with USAA Ins. backed into my car in Sept. USAA referred me to Caliber Collision and they did a fantastic repair job...can't even tell where it was damaged. John at the Laguna Niguel CA Office was especially nice & helpful. Thanks!" - Sandra
"Caliber Collision did a great job keeping me informed about when my car would be ready. Every employee was polite - in person and over the phone. I was told clearly that their goal was to fix my car correctly before giving it back to me. They really understand the concept of customer satisfaction!" - Jodi
"Very satisfied with the results that Caliber accomplished on my truck. The paint match is perfect,they made the whole experience easy for me with the truck returned on the day that the Caliber service manager set for
me!" - Patrick
"Good service, excellent repairs and great price." - Jim
Rated 4.8/5 based on 10 customer reviews.
- Vadim Popov