Dec 5, 2019
"My 2014 Toyota Avalon Hybrid was wrecked in a collision and my repairs were completed in full at this location. They are great people, and really go the extra mile with customer service. Jack Bertoutian was in charge of my repairs, and I couldn't have asked for a better person to be my point of contact. He truly kept my interests at the fore front and kept incredible contact throughout the repair process. I highly recommend Jack, and would definitely recommend anyone to work with him in the future!" - Katya H.Dec 3, 2019
"This shop was recommended as an authorized repair by my insurance company. I was so impressed by the level of service the moment I arrived. From the front desk ladies, Jennifer & Stephanie, to the case manager Vartan, I was treated with dignity. The customer service is fantastic. They keep you apprised to the status of your vehicle either by text, email or phone (your preference). And my car... you would never know someone hit it. It looks brand new. They delivered it immaculately inside & out. Never had a body shop experience like this. Thank you!" - Planaria P.Dec 1, 2019
"They were perfect from start to finish. The receptionists were professional and so helpful. I made an appointment and was seen immediately. Josh was so helpful and explained all that needed to be done....He called me several times with updates. .whenever your car is smashed and you are without it for a while, it's major stress but everyone at Caliber took all the stress (well, almost all!!!) away" - Bre S.Nov 27, 2019
"I came in with so many questions due to my unfortunate accident, every single question was answered and if I had anymore questions Jennifer made me feel comfortable enough to call this branch and speak to Jennifer when needed. I was so happy with my experience because both Stephanie and Jennifer were genuinely helping me with full honesty. When I did not understand an answer to a question Jennifer would reword it and if I still was confused Stephanie would step in and say it from a different perspective. It seemed busy and looked like everyone was very focused at the time I went but that did not stop the employees from giving me full attention from whomever I was asking for assistance. They were unbelievably amazing help I couldn't refuse to have my service done with this branch." - Smash T.Nov 27, 2019
"I've seen alit of these locations and I was in a small fender bender and they got me back on my way pretty quick very gd job done to the car I couldnt even tell anything happened to it the staff was great I believe her name was stephanie at the front desk off the back she made me feel like this was gna be a easy process and less stress on me along side with her superior jennifer who did wonderful as well explaining things to me and making sure things went as planned I'd def recommend this place to anyone #satisfiedcustomer" - Susie J.Nov 27, 2019
"Got into my first accident ever. Insurance refered me to Caliber collision Jennifer & Stephanie were awesome!!! They took care of me offered me water and tea to calm me (I was a hot scary mess when i walked in) hope i dont need them ever again but if I do this where I would go. High recommended" - Steven J.Nov 27, 2019
"As soon as walked inside I was welcomed in and greeted. I thought I was going to be there for a long time discussing my complication with my vehicle but it was stress feel and swift. I was offered discounts that applied to my situation which doesn't happen unless I knew about the discounts myself. Great service from this location. The receptionists , Jennifer and Stephanie, were knowledgeable to all my inquiries and I know they were giving me the best rate and service plan I could get. I will definitely be giving referrals for any minor or major accidents." - Charles FogartyNov 26, 2019
"They were kind, compassionate and generous. The work was wonderful; my car looks better than new. We are retired with health issues and they were even kind enough to return the rental car because one of us was in the hospital and I am a semi-invalid. I hope I never need them again, but if I do, I know Caliber Collision will be there." - bruce mooreNov 19, 2019
"Very upfront and honest people this is not the first time that I've gone to them very good people and very good work" - Laura W.Nov 15, 2019
"Stephanie was so amazing and has been such a great help to my husband and I. We were pleasantly surprised with how attentive she was to us with all our questions and concerns. Highly recommend"
"I've had the good fortune of not being involved in an auto accident these past 25 plus years. That streak recently ended with my Prius (I was not at fault). I was guided to Caliber Collision by the other insurance company for my repairs. They performed above and beyond my expectations, and, in particular, Alex. He was very friendly, professional and calmly and thoroughly answered all my questions, and I had many. He kept me apprised at each step in the repair process. The fact Caliber also has an Enterprise Car Rental office there on site was as great plus, making dropping off my car and picking up a rental at the same place and time so much easier.
Not that I want to ever get into another accident but my experience with Alex and Caliber this time will definitely spur me to use them in the future and recommend them to everyone else. Turns out my insurance carrier also uses Caliber as an authorized auto shop, further proof of their high quality work and professional staff." - John
"Excellent service, friendly and
courteous staff. Did a wonderful job on repairing the bumper and with matching the paint on my car!" - Vicki
"Excellent service and perfect communication ways. Thanks a lot." - Cecelia
"I'm new to LA, and this is the first time I had to take my car in to get fixed after an accident. Everybody who helped me out there was very personable. Dan got my car fixed in record time, which was so kind. Everyone at Calibur really takes pride in great customer service, and giving you back your car in top condition (they even cleaned/waxed it for me too!! Looked like I had a new car!) Thanks again to everyone at Calibur in Griffith Park." - Casey
"I was very pleased with the service at Caliber Collision.
They were very thorough, honest and courteous. I would definitely use their services again and recommend them to friends." - Vicki
"Louis was fantastic. He always kept in touch with me letting me know the progress of my car. You all did a fantastic job. My car looks brand new..Thanks Caliber.." - Barbara
"Absolutely the most efficient and responsive place I have EVER taken my car. Every employee is so friendly and makes sure I get the best possible service. It was impressive" - Barbara
"Vartan and team made this the fixing my car the best and easiest experience ever! They were very communicative and my car was fixed, perfectly ahead of schedule, not to mention it was given a free wash. I love this place and recommend it highly!" - Hayley
"Mr. Arshak Karamanian is to be commended as a representative of your company. The 1st thing he said to me was "Are you O.K.? He communicated all progress of the repairs being done to my car in a very timely manner. Rosie and Nancy at the front desk were extremly helpful in their considerations of my problem They went out of their way to help me get the process on my car moving. I was very surprised at the turn around time it took to repair my car, as bad as it was. The job was wonderful. I would definately recommend . my family and friends to Caliber Collision. You are awesome! In closing I just want to thank all of you for a great job. Thank you Mr. Karamanian." - Rudy
"Absolutely and totally pleased with the work done on vehicle and the very pleasant attention receieved from your office staff, Krystle Hallam. She is a definite asset to your company. Will recom-mend your shop to others." - Eura
"This location is exemplary in their consistent well accommodating customer service and their adept skill in repairing my vehicles no matter what model." - John
"excellent service and very professional from David Goldstein" - art
"Special thanks to Louis Medina and Joe Rossignolli, my experience was seamless." - Ronald
"Everyone I dealt with there was very courteous, responsive and professional. I have been there a few times and always felt they were fair and professional." - Richard
Rated 5/5 based on 9 customer reviews.
- Mark L.