Sep 21, 2020
"It was an absolutely stellar experience from the minute I handed over my keys until I got them back. The convenience and communication was the BEST I have ever experienced and I could not recommend them highly enough." - Jmjhoffman236Sep 4, 2020
"I normally don't write reviews because either I forget or I don't feel like doing it. However, because of the whole situation that I got myself into. I thought I would write a positive review for Caliber Collision. I scraped the side of my Mazda while backing my car out of the garage during my move to a new house. I felt so horrible when that happened. So I did what anyone should do, contact my insurance agency and find a local body shop to take this to. Caliber Collision was the nearest one from my house and that I can easily get there and back during my work hours. I made an appointment through my insurance agency. When I first arrived at Caliber, I was instantly greeted by a lovely lady who works there and she made me feel comfortable while we went through the paperwork and do a pre-inspection of my Mazda before the actual inspector of the shop got there. She made sure to contact Enterprise to bring me a rental to drive while my car was in the shop. I only had to wait 10 mins for the rental to arrive. During the wait, the staff made me feel comfortable and gave me information on what to expect during this whole process. I got my rental and drove home. First, I get a text from Caliber that they started the whole process on my Mazda. Then a few hours later, I received a call from Darren who handled my claim at Caliber and he explained to me the process of what they are going to do to my car. He said it would take a week to get my car repaired. It actually took two whole days for the repair which I was shocked and happy to know that it was ready sooner than I expected. I was so happy to get the news that my car is ready, I immediately drove to the shop. When I arrived at the shop, I dropped off the rental and came to see my car. I was so shocked that my car looks so beautiful and like the first time that I purchased the car a year ago. I left the shop and drove home. When I got home, I realized I left my garage clicker in the rental so I immediately called the shop. They answered and said they will wait for me to get there and hand me back my clicker from the rental as i forgot to grab it from there. When I got there, they were waiting for me outside with my clicker and greeted me with smiles and kindness In summary, I felt like I was treated with kindness and respect during the whole process. Caliber Collision has made this whole experience memorable and definitely will be my first choice if I ever need future services for my Mazda. Thank you Caliber Collision of Maryville, IL for making my Mazda beautiful again! I would highly recommend coming here and will recommend this to my friends and family too." - D L.Aug 31, 2020
"Excellent work, clean facility and great customer service! Highly recommend for auto body work!" - Andrea M.Aug 26, 2020
"My boyfriend got his truck fixed here and the workmanship was outstanding, looks brand new. The service we received was top notch as well." - Brian SmithAug 12, 2020
"Excellent staff Great work!" - Darren W.Jul 31, 2020
"did an excellent job my car looks better than new." - Brad M.Jul 30, 2020
"I stopped in for an estimate without an appointment and was taken care of immediately. The staff is very friendly, I will be back to have my repairs done." - Mary WhiteheadJul 18, 2020
"After 3 separate customer experiences with this location, I wouldn’t take my vehicle anywhere else. From Karen who greets you either in person or on the phone (a real person, not a phone tree!) to courteous, professional and precision work from every employee, my car looks & drives better than ever."
Rated 5/5 based on 8 customer reviews.
- Judine Lux