Rated 5/5 based on 1 customer review - Emerald
"I went in because an edge guard that was replaced started lifting off on a corner. A gentleman by the name of Paco looked at the car and got the edge guard fixed that same day. He went above and beyond in my book, he could have easily told me to come back or schedule an appointment. I really appreciate his hard work and outstanding customer service!"
"All ways professional with estimate and time of delivery Outstanding service." - Gene
"All employees were very polite! Wonderful, comfortable office. I appreciated all the updates, and knowing you were taking such good care of my car. The work was beautiful! I appreciated the manager taking me out to look at the car when it was completed. Loved the friendliness from all! Thank You!" - Diane
"I RECEIVED EXCELLENT FROM MARK CRUZ (SERVICE ADVISOR) AND FROM ALL OF THE INDIVIDUALS I CAME IN CONTACT WITH AT THE RANCHO CUCAMONGA LOCATION. THEY WERE PROFESSIONAL, FRIENDLY, AND COURTEOUS IN ALL OF MY DEALINGS. MY VEHICLE WAS REPAIRED QUICKLY AND THE WORK WAS EXCELLENT. AGAIN, GREAT CUSTOMER SERVICE. THANK YOU. RICK" - RICHARD
"Caliber has done other work for me before, and I have always been pleased with the quality and service, that's why I keep coming back." - David
"Sorry, was not done with my comments. Mike routinely informed us of the progress of the repairs. Which we appreciated and were not kept wondering. Anyway, we got our car 5 days before the promised day, which we were very happy. The car looked perfect as if it was a brand new car. We were very, very pleased. We will recommend them anytime." - Suki
"I want to very much express my thanks and gratitude to the entire team work at Caliber Collision.
At the very start, all of the receptionists were very courteous and attentive
and helpful. The person handling and overseeing my repair was Pedro Villalpando. Pedro was very professional and very detailed in going over the damage to my truck. At Caliber, they understand that this your personal vehicle you want restored to new or its original condition. This is not just another vehicle for them to repair. Pedro listened to my concerns and checked my truck for additional damage to ease my concerns that they had repaired all damge without leaving any issues unresolved. I got my truck back in perfect condition just as it was when I purchased it only a week earlier.
I want to personaaly thank Pedro and the entire Caliber Team including the receptionists for your professional and courteous service and handling my truck like it was their own personal vehicle. Thanks again for the wonderful experience and easing my pain from taking my damaged truck and restoring it to new again.
I also want to thank the manager, James Krauss for employing such afine and courteous and professional staff who treats their customers like their family.
Great job Caliber. Keep up the great work.
No offense, but I hope I never have to go back to you again as you can understand, but if I have to; I will definitely go back to Caliber to restore my vehicle." - William
"Excellent customer service. I had repairs done on 2 occasions but this time, it was truly wonderful as it is very professional. Thanks to Rafael." - Fernando
"Words cannot express how grateful and blessed I was for being the recipient of an extraordinary generosity and excellent customer service from the staff of Caliber Collision - Rancho Cucamonga.
I brought my daughter's car in for some body work. Mr. James Krauss, the Shop Manager was very thorough in his explanation of all the work that needed to be done. I received frequent status updates through text messages, emails and phone calls.
One of the phone calls from Mr. Krauss made me cry...for joy! He told me that the staff who were working on my daughter's car donated their time and talent in restoring the car to almost brand new!
Thank you, Luis - Body Technician, Eduardo - Painter, Brian - Parts Manager, and Mr. Krauss for everything that you've done. The car indeed looked almost brand new. Thank you for the job well done! You are all deeply appreciated. I'm pretty sure that my daughter looked down from heaven and smiled when she saw how happy and grateful I was for your out of this world kindness! Your Auto Body Shop will definitely be recommended!
Jean" - Jean
"Caliber Collision recently repaired my granddaughter's Ford Fiesta after an accident on the Freeway. They did an incredible job. The vehicle looks like new and was repaired quickly at a reasonable cost. The staff was wonderful and answered any and all of our inquiries quickly. I highly recommend this company." - Jane
"Always professional with estimate and time of delivery. Outstanding service." - Gene
"Caliber Collision was referred to me by Allstate Insurance, they did the work to my vehicle in a timely manner & kept me informed as to what was going on." - Marissa
"We want to express our gratitude to the team work at Caliber.
First, Katrina, one of the receptionists. She was very courteous and attentive. Second, Mike, was courteous, professional and very detailed in going overtthe damage to my car. He told me my car would be ready in three weeks" - Maria Suki
"Alex from Caliber in Rancho Cucamonga was very helpful and to the point. He made me fill comfortable and reassured about my vehicle. I appreciate his service. I would definately reffer Caliber to friends and family." - Cheree
"3rd time we used Caliber. Great service, friendly staff who proactively communicates the status of your vehicle. Repairs are awesome!" - Mike
"All was handled professionally and work was completed on time. Nice job !" - Chuck
"I am very pleased how my Mazda Miata was professionally repaired at a competitive price." - richard
"Great service. Staff was courteous and very accommodating. Thanks!" - Linda
"Service performed quickly and well done No hassle. Deng was my service advisor and she was first rate. Friendly, considerate and well-informed. Will highly recommend Caliber to others!!" - David
"Communication was excellent. Quality of work and customer service also outstanding. Second time working with Alex and I would recommend him if someone needed work done." - Brett
"We brought our car in after an accident and with previous experience dealing with dealerships and other repair facilities, I would highly recommend Caliber for their professionalism and attention to detail. The process with our insurance and the rental car company was so easy with them. They communicated with us every step of the way. I would like to especially thank James and Eddie for contributing to the wonderful experience. They are an asset to the company. The ladies at the front desk and answering phones are so professional. Thank you again for the speedy and detailed service. I highly recommend them and would use them again. They are a 10 out of 10!!!!!" - Melanie
"Richard was my adjuster and the damage he looked at was fixable and he took the time to just do it for me right then which was amazing because he could have told me I needed to get the whole thing fixed. if I ever have a problem with my car I will definitely be going back there because of him" - James
"I recently brought my car back in for additional work needed and James K. (General Manager) rolled out the red carpet making sure that the additional work was completed in a timely manner. I was very impressed with the quick turnaround, exceptional service, atttention to detail and high degree of professionalism and courtesy. I would most defintely recommend Caliber Collision." - Steve
"Caliber Collision goes out of their way to help, from the front desk to the service department, nice people!" - Andriana
"Appreciated the phone calls to let me know status of vehicle. Also loved that they cleaned it so well prior to me picking it up. It's like driving a new car." - Jeanine
"I brought my car in to fix a broken left rear-view mirror. The service I received from Mike and the staff at Caliber Collision was tremendous. I'm partially disabled and not only did they fix my car perfectly, they completely detailed it; which is something that I am completely unable to do. What a wonderful experience." - Crystal
"I love Caliber Collision. They kept me up to date on the progress of my car with cute little text messages and their rep Mark called me personally with updates as well. Thank you Caliber for taking such good care of my car and fixing it like new, the staff was great and very friendly. I will recommend you to anyone seeking repair work on their vehicles." - Diane