Dec 11, 2019
"I wanted to get an estimate for auto repair due to an accident. I went to Caliber Collision on Taylor Road in Roseville. Adam, the Service Advisor asked me to lift the …" - Linda H.Dec 11, 2019
"I wanted to get an estimate for auto repair due to an accident. I went to Caliber Collision on Taylor Road in Roseville. Adam, the Service Advisor asked me to lift the hood. Adam pointed out two places, not apparent by just viewing the outside damage, that were most likely additional damage, due to the way the car was hit. One place there was a crimp in the frame above the light, and the other where the dent covered the impact bar, in addition it moved the hood of the car. The length to which Adam went to explain the damage and possible options really impressed me. Then, I was given written estimates least expensive to most expensive fixes -bringing the car back to its pre accident condition. I was impressed with Adam's professional explanations and thoroughness that seemed to leave nothing unanswered. It is not often you go into a business and come out with so much more than you expected. Thank you Adam for all your help you are truly a customer oriented professional. Five stars and everyone earned." - John and phyllis KelloggNov 28, 2019
"We would like to express our gratitude to Eric Schumacher for going that extra mile that allowed us to keep our automobile. Also our thanks to your craftsmen for the excellent job." - anonymousNov 6, 2019
"Best of EVERYTHING! Best customer service! Best staff( Adam thank you so much!! Angie you as well! ) super friendly and motivated people! They took my …" - Beate G.Nov 6, 2019
"Best of EVERYTHING! Best customer service! Best staff( Adam thank you so much!! Angie you as well! ) super friendly and motivated people! They took my damaged car which was dirty in and out... sorry again.. and turned it into a repaired squeaky clean ride in a week! Fast and reliable! Super good communication! I will not go anywhere else! Thank you again Caliber Collision!" - Harlowe KNov 5, 2019
"They do incredible work. Your car will look better then when you first bought your car!!!" - Mary T.Jul 26, 2019
"I brought my car in for an estimate this week. I was greeted by the most friendly and wonderful customer service representative. Each of my kids got a bag of popcorn that they enjoyed during that 15 minute wait while the service man did the estimate. Overall it was a wonderful experience and I felt that I received exceptional customer service. My kids can't wait to go back;)" - Hunter R.Jun 25, 2019
"Hands down the best place to get your automotive repairs done in the Northern California/ greater Sacramento area. I trust these people as if they are my family. They are great and will communicate with you just what needs to be done and go the extra mile to make sure you're happy." - David S.Jun 7, 2019
"Getting a brand new 2019 Mercedes rear ended and having to go to a collision repair shop to get it fixed just made me sick. Mercedes of Rocklin whole-hearted told me to take it to Cooks Collision, one of the few Mercedes Certified repair facilities in Rocklin. At Cooks Collision I was fortunate to have Kim as my rep and she was great! Awesome customer service: kept me consistently posted on progress; took care of all car rentals and returns; thoroughly explained what they were going to do and why; showed me an example of what crappy repair would look like and why they dont do it that way. She knows her stuff! The car looks like new (again), paint and clearcoat look factory done, and I have yet to experience any noise, rattles or other issues. As a bonus ego boost, I'm 61 yrs old and she kept calling me darling. Thanks Kim! PS: I think Cooks just changed their name to Caliber Collision."
Rated 5/5 based on 9 customer reviews.