Jun 25, 2019
"Hands down the best place to get your automotive repairs done in the Northern California/ greater Sacramento area. I trust these people as if they are my family. They are great and will communicate with you just what needs to be done and go the extra mile to make sure you're happy." - David S.Jun 7, 2019
"Getting a brand new 2019 Mercedes rear ended and having to go to a collision repair shop to get it fixed just made me sick. Mercedes of Rocklin whole-hearted told me to take it to Cooks Collision, one of the few Mercedes Certified repair facilities in Rocklin. At Cooks Collision I was fortunate to have Kim as my rep and she was great! Awesome customer service: kept me consistently posted on progress; took care of all car rentals and returns; thoroughly explained what they were going to do and why; showed me an example of what crappy repair would look like and why they dont do it that way. She knows her stuff! The car looks like new (again), paint and clearcoat look factory done, and I have yet to experience any noise, rattles or other issues. As a bonus ego boost, I'm 61 yrs old and she kept calling me darling. Thanks Kim! PS: I think Cooks just changed their name to Caliber Collision." - Randy M.Apr 30, 2019
"It been several months now since I took delivery of my truck. My 2016 Tundra was hit on 12/24/2018 and sustained major damage to the sum of 20,000 dollars. I thought for sure the truck was going to be totaled but AAA gave the orders to have it repaired. Greg Mello was my assigned service advisor and he did an outstanding job on making sure my truck was completed on time and too perfection. To this date the truck has performed perfect. Its like nothing ever happened and the truck looks and drives brand NEW. Great job Caliber Collision and a special thank you to Greg Mello for all your assistance and hard work ...." - Marcus S.Feb 8, 2019
"Took both of our cars here a few times and they never let us down. Highly recommended." - Beth S.Nov 12, 2018
"What a team! I was recommended by the Roseville Subaru dealership to use this company for body work after being in the wrong place at the wrong time. The other driver hit the front quarter panel of the vehicle. The insurance company worked with Caliber to make this a seamless repair. The estimator at Caliber noticed a few more "problems" than I did and addressed the invisible paint protectors we put on the car. When the car was returned to us, everything looked good and shinny. Thanks for a job well done." - Steve H.Aug 17, 2018
"I honestly can't give Caliber Collision anymore praise than Yelp will allow, but I will try. I recently purchased a brand new 2018 Honda Type R. I was unlucky enough to be involved in an incident the day after I purchased my car. I worked with my insurance and was referred to Caliber Collision by my insurance. I was courteously greeted by Alejandra who is extremely personable with a great personality. I was extremely lucky to get Greg M. as my service advisor. As a car enthusiast, I cannot begin to explain how Greg has kept my anxiety low because I had to turn over my brand new car to get repaired. Greg was empathetic, understanding, accommodating and most importantly, extremely confident in his staff's ability to get my car back to 110%. Because I am an enthusiast, I wouldn't say that I'm the easiest to work with. I was concerned with my new car smell, the condition of the rest of my vehicle that wasn't being repaired, where it is held overnight, who drives it etc. Most of these are things people do not worry about, but they are things Greg understands. I was contacted regularly with updates on my car which is invaluable to me. To know that Greg was always thinking about the care of my car (and my mental health) is something I consider to be rare. He has gone above and beyond and exceeded my expectations. On to the quality of work when my car was ready for pickup. I truly had goosebumps when I saw my car sitting under cover waiting for pickup. It's truly astounding that even after my incident and having my entire front end being replaced, it looks better than it did on the showroom floor. I spent a good 10 minutes inspecting the car before I went inside and even being nit-picky, I could not find one thing that was wrong or one thing that I did not like. Anyone who has anxiety when allowing anyone to work on your car should feel at peace when bringing your prized possession to this Caliber location with Greg. Even a few days after driving, it feels like nothing has happened, which is incredible. To be extremely picky and have my demands met is tough, so I appreciate not only the hard work everyone has done, but the patience, communication, attention to small detail and light-heartedness in making this such an easy process! Caliber, you have clear winners on your team, take care of them! Make sure you click "See all photos from Steve H. for Caliber Collision" to see the before AND after!" - Margaret O.Feb 26, 2018
"Always sad when your new car gets smacked up. . .and it is more stressful then you ever expect to be. Greg was FANTASTIC! I wish I could give him 1000 stars. . .instead of only 5. It is pouring rain right now, and he noticed that my windshield was leaking. He called me about it and I was able to get the windshield company, who had replaced our windshield, to come and meet up with the car at the body shop. Since it is rainy, Greg said, pick the car up the next day and he would keep it inside after they replace the windshield while it dries. This is just a nice thing for him to do, which he did not have to do whatsoever. So instead of hassling and worrying about how to put the car inside somewhere (where that would be, I do not know since we have a pool table in our garage instead of cars). . .the car was taken care of, and we made do with our rental car one more day, while our go-to car was made good as new again. And when I picked up the car and am looking at lots of rain on the horizon this week. . .I am just mighty thankful that Greg at Caliber, went the extra mile. . .yes, of course he was positive, on top of things, and professional. . . but he also was above and beyond, which is why I had to write this review. Thank you, Greg and Caliber Collision! :). You rock!!!!!!!!" - Sal M.Aug 20, 2017
"I took my car in to get some body work done from getting rear ended recently. obviously the insurance for the person who hit me was footing the bill, but I'm a busy guy and this sort of thing can take up a substantial amount of time. I was referred to cooks by my mom who lives nearby. I called ahead before getting my car towed there and there was a young woman named Ivanka on the phone who was very pleasant and even more helpful. By the time I got there she had everything worked out with the insurance company and I was out the door within 10 minutes. When I came back a few days later all the car looked brand new again, and that same girl was able to process all the insurance paperwork and billing info with little input from me. Considering the work done and the minuscule effort I had to put into it I would definitely come back for any further body work needed." - Raphael H.Apr 6, 2017
"I found the staff at the Lexington Ave site to be professional and friendly - they kept me in the loop and the work on my truck was like new again. Raph" - Brian H.Jan 14, 2017
"Best in the area! I have had two cars repaired repaired over the years and both times the service and quality of the repairs was top notch at Cooks. Recently, my brand new Mini Coooper S was in a minor accident and Cooks made repairs in one day. Hunter Ruben coordinated a rental car, communications with insurance Co. and made for an great experience. If you care about the way you car looks, take it to Cooks!"
Rated 5/5 based on 10 customer reviews.
- Hunter R.