Auto Body Shop: San Antonio - City Base Location

"This is a very good collision repair company. They did excellent work on my 2009 Honda when a post jumped in front of my car. They were helpful friendly and very experienced. I didn't tell them I had bright headlights installed and when I noticed my unhurt side was brighter months after they did the repair. I took my car back and Robert the Manager personally handled my request and had the headlight very quickly with no problem to to me."

"Awesome people work there. Great job on my truck. Excellent employees."

"(Translated by Google) I did very well and they are very kind (Original) Me fue muy bien y son muy amables"

"Caliber Collision New Braunfels did a great job on my 2018 Mazda 6. I sustained damage to the front bumper, front fender (driver's side) and hood. My Mazda has the Crystal Soul Red paint which is a multi layer paint and difficult to work with. Mine was the first time the New Braunfels location had sprayed this paint. They brought in a tech from the company that supplies the paint to make sure they got it right. I'm a tad OCD and expect a lot from people. Stephanie worked with me (patiently) to address all my concerns. The paint looked great but there were some dust nibs and over spray that I noticed once I took the car home. Stephanie had me return the car and I met with her boss. We went over my areas of concern and they worked on the car for a few more days to remedy all the problems. The entire process did take a while to complete and I feel that it should have been finished out properly the first time so I didn't have to make a return visit. However, the final product met my expectations and Caliber Collision New Braunfels will be my first choice for any future paint and body needs."

"My Jeep was rear ended at the beginning of April caliber collision was the company I decided to go with I was super nervous that they would flop but now having my Jeep back I have nothing but good things to say, they picked up my vehicle and inspected it within two days. the timeline was as expected although they did find internal damage they still stayed under a month to repair and return my vehicle. Which I think is very fast considering all the repair my vehicle required. They have great communication and they had the same person be In Contact with us through out the whole process his name was Doug and he was very kind and professional. I thought that was very important since it helps the customer trust the company more knowing there's one specific person who knows your whole case and is in charge of updating you on all the progress. Last but not least the work done on our Jeep is amazing our Jeep looks like a brand new vehicle just as we were hoping considering it's a 2018 and we were worried you'd be able to tell it was repaired. They also used all ORIGINAL JEEP PARTS which was also super important for us. It looks like we drove it straight off the car dealer. They also gave me the option of delivering my vehicle to me vos me picking it up and also took my rental back to enterprise. I loved my overall experience with caliber and would definitely recommend going here for your car repair needs. I've attached pictures of the damage so you all can see the repairs"

"A rodent had ate the wire housing unit in my 2015 Toyota Tundra. I took it to Caliber & they ordered the part, installed it, and got the electrical system working again. They also repaired an area under my hood that it had also chewed on without even having too!!! Now that is going above & beyond to make sure the customer is happy! And, I guess whatever they did in this repair, helped my gas tank to register that I actually had more gas in there than I thought!!! AWESOME JOB!"

"This is the 3rd time i take my vehicle in to be repaired at this location, and the service keeps getting better. I dropped my vehicle off with Marco Silva and I am an extremely happy customer once again. All the repairs were executed within the specified time frame. Marco called me when he said he would, and kept me updated. And he had the vehicle dropped off at my workplace AND returned my rental vehicle for me. Plus, my vehicle was cleaned, inside and out. Every time I get a chance, I will recommend this location and Marco Silva. Thank you, Marco!!!"

"I had a mishap with the front drivers fender while we were on our first day of our vacation . The fender was damaged to the point that it was scrapping against the door. My insurance sent me to this location so that I could get it fixed to prevent further damage and allowing us not to crawl over the seat over the next five days ! Oh by the way the car had less than 2000 miles 😫 when the post got in the way while exiting a parking lot😏. The center manager Alan Rovello was the man! Within five minutes he returned to the lobby with a solution to my dilemma and allowed us to continue our trip albeit crumbled fender but impressed with the “High Caliber” of customer service and understanding. Also thanks to the office staff for making our party welcome with we waited “so long”😉"

"I'm extremely happy to give a big shout out to the team at San Antonio City-Base for an awesome service they provided before, during and after working on my truck. Their schedule was extremely tight and the wait was necessary but well worth it. I understand now why they remain so busy. To top it all off the work was accomplished well ahead of what they estimated and my truck was back on my driveway by Christmas Eve looking like it just came out of a showroom. Thanks for hustling on it and for the great work from a well oiled team at City-Base San Antonio!" - Rudy