Auto Body Shop: San Antonio - City Base Location

"Doug, Robert and Stephanie were very professional and friendly when I took my truck there for repair. They kept me posted on the progress of my repairs and my truck looked better when I picked it up than when I drove it off the showroom floor. Super pleased and satisfied."

"There are not preferred by my insurance but totally preferred by me! Ever since the first time I walked into the store Stephanie was such a understanding and knowledgeable person on how to start the process on getting my vehicle back to looking brand new, even on my crazy work schedule. Being on the SouthSide of San Antonio there are really not that many trustworthy establishments but Caliber Collisions City Base is just that. I could not have gotten a better estimator Scott is the best, he notified me every step of the way of each and every detail (which where not many all) he to good care of my car and I’m very grateful for that. After the accident i thought my car was not going to ever look the same, but my props to the guys in the back my car actually looks like nothing ever happened to it, what accident? Lol. No but truly impressed with Caliber Collision City Base for they’re Awesome and prompted work took it in on Tuesday got it back on the that same week Thursday that it was ready. I’m soo recommending them to everyone I know!"

"I had a WONDERFUL experience at this location. The staff was EXTREMELY helpful and professional. I took my car in because my car was broken into and the passenger window was completely shattered. The door also had some damage to it. My car was at the shop for a little over a week. Doug was the staff who assisted me. He called and texted regularly to keep me updated on the status of my repair. He provided excellent customer service. Stephanie was the staff who assisted me at the front desk the times I had to visit the location. She was very friendly and professional. The final result was that my car was fixed and looks like a brand new car. They did an AMAZING JOB. Thank you Caliber Collision at City Base, San Antonio, TX. Jackie O."

"This is a very good collision repair company. They did excellent work on my 2009 Honda when a post jumped in front of my car. They were helpful friendly and very experienced. I didn't tell them I had bright headlights installed and when I noticed my unhurt side was brighter months after they did the repair. I took my car back and Robert the Manager personally handled my request and had the headlight very quickly with no problem to to me."

"Awesome people work there. Great job on my truck. Excellent employees."

"(Translated by Google) I did very well and they are very kind (Original) Me fue muy bien y son muy amables"

"Caliber Collision New Braunfels did a great job on my 2018 Mazda 6. I sustained damage to the front bumper, front fender (driver's side) and hood. My Mazda has the Crystal Soul Red paint which is a multi layer paint and difficult to work with. Mine was the first time the New Braunfels location had sprayed this paint. They brought in a tech from the company that supplies the paint to make sure they got it right. I'm a tad OCD and expect a lot from people. Stephanie worked with me (patiently) to address all my concerns. The paint looked great but there were some dust nibs and over spray that I noticed once I took the car home. Stephanie had me return the car and I met with her boss. We went over my areas of concern and they worked on the car for a few more days to remedy all the problems. The entire process did take a while to complete and I feel that it should have been finished out properly the first time so I didn't have to make a return visit. However, the final product met my expectations and Caliber Collision New Braunfels will be my first choice for any future paint and body needs."

"My Jeep was rear ended at the beginning of April caliber collision was the company I decided to go with I was super nervous that they would flop but now having my Jeep back I have nothing but good things to say, they picked up my vehicle and inspected it within two days. the timeline was as expected although they did find internal damage they still stayed under a month to repair and return my vehicle. Which I think is very fast considering all the repair my vehicle required. They have great communication and they had the same person be In Contact with us through out the whole process his name was Doug and he was very kind and professional. I thought that was very important since it helps the customer trust the company more knowing there's one specific person who knows your whole case and is in charge of updating you on all the progress. Last but not least the work done on our Jeep is amazing our Jeep looks like a brand new vehicle just as we were hoping considering it's a 2018 and we were worried you'd be able to tell it was repaired. They also used all ORIGINAL JEEP PARTS which was also super important for us. It looks like we drove it straight off the car dealer. They also gave me the option of delivering my vehicle to me vos me picking it up and also took my rental back to enterprise. I loved my overall experience with caliber and would definitely recommend going here for your car repair needs. I've attached pictures of the damage so you all can see the repairs"

"A rodent had ate the wire housing unit in my 2015 Toyota Tundra. I took it to Caliber & they ordered the part, installed it, and got the electrical system working again. They also repaired an area under my hood that it had also chewed on without even having too!!! Now that is going above & beyond to make sure the customer is happy! And, I guess whatever they did in this repair, helped my gas tank to register that I actually had more gas in there than I thought!!! AWESOME JOB!"

"I'm extremely happy to give a big shout out to the team at San Antonio City-Base for an awesome service they provided before, during and after working on my truck. Their schedule was extremely tight and the wait was necessary but well worth it. I understand now why they remain so busy. To top it all off the work was accomplished well ahead of what they estimated and my truck was back on my driveway by Christmas Eve looking like it just came out of a showroom. Thanks for hustling on it and for the great work from a well oiled team at City-Base San Antonio!" - Rudy