Mar 14, 2020
"Very friendly staff! Someone hit my car while it was parked on the street and left the bumper scratched up. I stopped in and they quickly removed the paint..." - Princes R.Feb 29, 2020
"Tyler and Isaiah were awesome. They are very knowledgeable and professional. My car was fixed quickly and looks great! If you ever need any collision work in SD, Caliber is your best bet." - Francisca CeledónFeb 25, 2020
"(Translated by Google) In this place all the staff are very friendly with all the clients in the language that the person can communicate very attentively all (Original) En Esté lugar todo el personal son muy amables con todos los clientes en el idioma que la persona se pueda comunicar muy atentos todos" - Emily B.Feb 18, 2020
"Went in for an estimate and had great service" - Tracy CoxFeb 10, 2020
"Great customer service and my car looks great!" - Carole C.Feb 8, 2020
"I had the most outstanding customer service experience here. My car was hit while parked outside my apartment and when I finally tracked down who hit my car, he was uninsured. That was compounded by my insurance company being extremely difficult to reach. Guillermo Serrano who was in charge of my car's repairs seriously went ABOVE AND BEYOND the call of duty for me. He teamed up with my partner and I reaching out to the insurance company multiple times each day. Leaving voicemails, trying to problem solve, and he was ultimately the one who was able to get my adjuster on the phone for the info we needed to move forward with the repairs. My insurance company was only able to provide me with a fraction of the money for the repairs. Guillermo drew up multiple proposals for me giving me options of how to stay within my budget. I wasn't able to pay for all of the repairs that I needed, but when I got my car back, you would NEVER know that. They made my car look beautiful on a shoe string budget essentially. So, not only was the customer service amazing, the actual body work was outstanding. I can not recommend this shop highly enough. If you have an opportunity to work with Guillermo Serrano, he will help you navigate any challenges that come up in the process. Great experience. Great service. Great outcomes." - Kenna R.Feb 5, 2020
"I ended up getting rear ended on New Year's Eve so it was a less than ideal start to the New Year for me. Luckily the driver that hit me had insurance and their insurance wanted me to get an estimate here. I called and made an appointment easily. Isaiah was the one that gave me the initial estimate and he was very friendly and easy to work with. I was happy with my initial experience so I decided to make it simple and just get my car repaired here instead of going to my normal shop. I brought my car in on a Monday and they told me it should be ready by Friday if there was no additional damage under the bumper. When I dropped my car off, they even offered me a ride home. Isiah kept me updated throughout the process and called me once or twice a day to let me know what was going on. They were able to complete my car earlier than expected even. The pick up process was simple and the bumper looked great. I hope I don't find myself in a situation where I need auto work again, but I will definitely come back here if I do. I can't recommend Isaiah and Caliber Collisions enough." - Tim HertelJan 31, 2020
"I highly recommend this shop. The staff are professional and they communicated with me on every step of the process. Their work is excellent and I will continue to use them for any future repair needs!" - Lauren D.Jan 30, 2020
"I was very impressed with the communication and customer service from Caliber. My car was even done sooner than expected! I definitely recommend." - Federico
"Excellent service. Kept me informed of status. Delivered the Jeep looking better than before the accident."
"I was really pleased with the customer service at Caliber. Andrew consistently called to keep me up to date with the repair of my vehicle, and to assure me that insurance and billing was properly set up. I felt confident that they were extremely organized. Accidents are stressful and time consuming- their service gave me peace of mind that the repair process would go smoothly." - Lea
"Fausto Gonzalez did an outstanding job representing me and taking care of my car. (San Diego--Pacific Beach location)" - Wil
"I recently had took my car into this location to fix damage to the passenger side door done from mild accident. Guillermo and Trevor were the two who I primarily dealt with and they were both incredibly helpful and professional throughout the whole process. Due to a check engine light malfunction that was out of their control, the repairs took longer than expected but they maintained a constant line of communication with me regarding what was going on and ensured that my car was taken care of at every turn. I appreciated their dedication to finding out what the issue was and getting it fixed before giving my car back. It shows they truly care about quality and their customers. Rather than give me the car back and let me know of the issue, they took the initiative to go above and beyond and get it taken care of. I highly recommend this location and think both of these guys deserve recognition for their great, hard work. The actual repairs were done wonderfully and I am incredibly pleased with my car, the whole team responsible for the repairs deserves proper kudos! Thank you so much, my car is my baby and I had every confidence she was in good hands every step of the way.
This shop goes above and beyond." - Danielle
"Everybody was wonderful. Car looks great and Andrew was a big help and very nice." - Rob
"Everyone at Caliber collision was extremely friendly and helpful. They explained the process to me every step of the way. I was kept updated by email. It was a very good experience at a time when a person is stressed from the accident. Thank you" - LCDR Michael
"took my car in for a small fender bender and a rim repair also alignment, three days my car was ready, looked better than before they washed it inside and out loved everything they do their customer service was excellent two thumbs up" - George
"These guys went above and beyond to make my truck return in pristine condition. I mean it looked AMAZING and exceeded my expectations. Updates were given regularly (via phone) and they actually finished sooner than expected. Very nice guys and treated me with respect every interaction we had. Thank you for your awesome service!" - Van
"Emails were sent regularly, telling us of the progress of our car's repair. Jorge called 1-2 times a week to go over repair details and progress. Everyone was professional and patient.
The job was done on time-as promised." - CDR Michael P
"Everything about this experience was fabulous! Guillermo was extremely professional, kept us informed about the repairs while we were out of the country, and had the car ready for us -- ahead of schedule -- by the time we returned. Thank you!! We will be back the next time we need your services!" - Craig
"Can't praise high enough, service was outstanding, I wasn't rushed, they did what they said they would, when they Said They'd do it. Thanks especially to Andrew who over seen the repairs." - Steven
"I was extremely satisfied with the service I received at Caliber." - Mary
"Absolutely wonderful ,I would certainly recommend them to all my friends & family." - Amrta
"I have caliber collision national city to do repair on my car last April. They are very helpful. I was impress with the repair except that one time I start my car it is not turning over that seems my battery is dead. When I open the hood and check the battery, my terminal was loose. I know they did disconnect my battery because I have to enter my radio code to get my radio working. Then at the bottom of the front bumper,I think another piece is missing." - Florane
"Excellent, excellent and caring help. Thank you." - Marilyn
"We were very apprehensive about dealing with a company referred by the insurance company but our service advisor, Fidel Cortez made the experience one to remember! He was very helpful, courteous, and professional. It was a pleasure working with him." - Boris
"Andrew Layus at your San Diego downtown site was very professional. He listened to our needs, worked hard to get the right parts, and took pride in his work." - Mary Ellen
"Very friendly and efficient service. The repair work was done extremely well. They were finished ahead of time, too!" - Rosemary
"Repair was perfect. It was a headlight. When I went back o see if they could make the other headlight look better at my expense they did it at no charge !" - Susan
"Andrew, my service advisor, was very professional and good in keeping communication with me during the whole process. The finish job is well done." - Loan
"Everyone at this location was amazing...everything was handled so professionally and they made my whole repair experience painless!!!" - Debra
"We were extremely pleased with the dedication, commitment and extraordinary service provided by Ricardo and Gary on our vehicle. They provided service that was far above and beyond the service we expected. Sincere appreciation for your efforts!" - Jim
"My car had been damaged several years ago by some idiot throwing rocks. Caliber made the repairs and the car looked great. A couple of months ago I noticed cracks in the paint. I went back to Caliber with it and Marvin inspected the damage. He had a rep from the paint manufacturer test the paint. He then took my car in and told me not to worry he would make my car look better than new. I was actually planning to trade the car in but once I got it back it actually did look better than new. I receive compliments about my car all the time now and have even added a few upgrades to it. No way will I be trading in my car. Thank you Marvin!!" - Murph
"My wife and I were visiting San Diego from our home in Seattle, when we were struck from behind by a large SUV while stopped at a traffic light. While still drivable, the rear of the car had sustained considerable damage, rendering it unsafe to attempt to drive it home. We have a friend in San Diego who drives Mercedes, and he as well as the Mercedes dealership recommended Caliber. I called, scheduled an appointment for an estimate where I learned they were also highly recommended by my USAA and Mercedes. They bent over backwards to get my car in for repair immediately and then volunteered to drive me to any car rental facility I wanted. They gave me a preliminary estimate of the expense and time and promised to call me the next day with even better estimates. Throughout the repair process they kept me informed of the status and kept refining the time when my car would be ready for me to pick it up, making it possible for us to schedule airline flights to fly back to San Diego. We arrived on Saturday, and immediately received a call from Caliber telling us they were working on Saturday to finish the car, and would even open on Sunday to deliver it to us. The car was repaired flawlessly, and it was impossible for me to tell it had been in a major collision. We have been driving it a month now, since the repair, and have found no flaws. To me, their craftsmanship and customer service were the best I have experienced. I would highly recommend them to anyone!" - Harold
"This review is for their Pacific Beach (Balboa Avenue) location, which doesn't seem to be in the system yet. Anyway, these guys are pros! From the front office staff, all the way back, I was treated like royalty....and that was for a dinged up bumper on a 12 year old car!" - Ryan
""I believe it’s the first time I have had GREAT service from my first call to AAA to the call to Calipers Collision San Diego Downtown. The downtown office was helpful from the moment they said “hello!” Fernando Gutierrez the estimator made the process seamless as a car accident can be especially since I did not know if the car would be considered totaled since it’s an old car but it still runs and with the economy it’s best to keep me from buying a new car! He said Calipers would keep the car for 10 to 15 days. In the meantime AAA provided a rental from Enterprise and they gave me another SUV. This was good news since I had a photography job the next day. Finally I was so happy to get my car back in 10 days which helped since I was convinced by Enterprise to pay a $25 protection fee per day. I would like to extend a THANK YOU to everyone that helped me through this process!!! Overall Caliper Collison supports what they promote, “RESTORING THE RHYTHM OF YOUR LIFE.” - Mary" - Mary
"Thanks for the great service!" - Esther
Rated 5/5 based on 10 customer reviews.
- Leah S.