Nov 24, 2019
"Well organized and neatly run front office, good and professional responses on the phone, crisp and efficient service in person. Ryan Yatman was my service advisor. He is very knowledgeable and professional, with deep understanding on the technical side as well as on the business side. He and his crew took good care of my car and restored it to its original condition. Thank you Ryan and Caliber Collision!" - Holly P.Nov 12, 2019
"Everyone was very helpful from my first visit all the way through picking up my completed vehicle. Alfonso was very helpful and clear while he was working on my estimate, and Isaac was very helpful by communicating updates as my car was getting fixed and never leaving me wondering. The lady at the front desk (forgot her name, so sorry!) is also very professional, informed, and inviting and was able to offer lots of help when one of the guys from the back wasn't immediately available. I really, really, really hope I don't have to come back because that means I've been in another accident, but it's comforting to know I've found a body shop I'm happy working with if I ever need one again!" - *GBaby* StefaniNov 3, 2019
"Great customer service professional, clean, and attention to car detail." - TakYi Debbie C.Oct 15, 2019
"Amazing place with friendly team. Thoughtful staffs that really try to help you. Was worrying about scheduling another time to come for repair, but they make it easier that arranging rental right at the spot for me. BTW, my service adviser is Ryan :) Thank you" - Richard M.Aug 31, 2019
"This is my second experience in three years with the same car at Caliber Collision (I know, this car is jinxed!). Both times I have found the people at this Caliber location to be very professional and courteous. This time my service representative Ryan was very attentive, calling me repeatedly with detailed updates and progress reports on the repair. I was very appreciative and impressed with consistent communication and service." - Dan C.Aug 22, 2019
"An excellent experience at Caliber collision drove me to write this rating. I was so impressed of their customer service from the beginning to the completion. After I left my car at Caliber Collision started receiving emails updated on the repair progress. On top of that I get an excellent and precise repair job. Thanks to Rayan Yatman , were able to get a great service and a convenient pickup time. No eggzaration, this is the best collision Service center I ever used. Thank you Caliber collision Team" - Clif C.Aug 5, 2019
"I talked to Ms. Erika another friendly lady, and also Mr. Shawn. Mr. Shawn spent the most time with me and I found him to be a good listener, understood what I was talking about. The work isn't done yet, but it's Mr. Shawn's place and he seems to have the attitude of going over and beyond, and being really honest. Can't wait to see the work they'll do to improve my car. I'm currently communicating to the dealership (that's taking care of the costs) to clarify some issues. But everything with Caliber has been great. They keep the place looking very neat and professional. I love their chocolate - I forgot to eat more!" - Clif C.Aug 5, 2019
"I talked to Ms. Erika another friendly lady, and also Mr. Shawn. Mr. Shawn spent the most time with me and I found him to be a good listener, understood what I was talking about. The work isn't done yet, but it's Mr. Shawn's place and he seems to have the attitude of going over and beyond, and being really honest. Can't wait to see the work they'll do to improve my car. I'm currently communicating to the dealership (that's taking care of the costs) to clarify some issues. But everything with Caliber has been great. They keep the place looking very neat and professional. I love their chocolate - I forgot to eat more!"
"They are professional. Resolved our problem quick. Thank you." - Chuck
Ryan Oka helped with every aspect of the repair process from start to finish. Our vehicle was repaired to our full satisfaction. We would definitely recommend this shop to anyine that needs repairs. Caliber Collision is a she that can be trusted to do the job right." - Howard
"the best service- always kept me informed about the progress and met all estimated milestones" - Dirk
"Fast, friendly service addressing all questions and concerns efficiently. Management extended themselves to additional questions I had. The manager had superior service skills and was willing to discuss the processes I was unfamiliar with. Thank you kindly. I would highly recommend this business to anyone involved in auto accidents." - demi
"I was completely satisfied with my experience with everyone I spoke with at Caliber and the result of my door replacement. I decided to replace a previously lost remote well over a month after the work was complete. The lock on the door that was replaced only worked sporadically. The dealership who programmed the remote suggested I go back to the auto repair shop because they would have to charge me to open the door, etc.. I drove to Caliber, expecting to have to make an appointment and return. However, the folks behind the counter contacted the manager and the loose wire in my door was fixed at no charge within an hour of my arrival. Excellent customer service." - Laura
"What an awesome shop on Hillcap in San Jose! I had to deal with a few in the past few days and I was fully impressed with this shop. Thanks Abel and Jonathan and all the staff!" - Joel
"Those guys are great. Easy and Friendly. Excellent body works. I would recommend to any one" - Javier
"Ryan and team did an excellent job in repairing our BMS's. We have been customers of B-Line which has been turned into Caliber Collision. Many of the original employees, including Ryan, stayed with the shop after it transitioned over to Caliber which kept our confidence with this facility. Ryan will absolutely go out of his way to help customers and he and his team deliver outstanding work and customer service. We only recommend this facility to our friends and colleagues." - Klaus
"I'm fussy about maintaining my vehicles and when my new car was hit by another motorist I insisted that B-Line, now Caliber Collision, repair it.
They did a perfect job and their professional and personal service was the same as it had been for the past decades. I will take my cars to no other company." - Ron
"Good Service, but they promised that they would replace a burned out interior lamp but never did." - Ron
Rated 5/5 based on 8 customer reviews.
- Rumen D.