"After an accident I dropped my car off at a AAA approved shop which was Caliber Collision. They immediately started working on a quote knowing I didnt have insurance. Luis Villanueva worked to find me the most economical options to fix my car. Luis and the entire staff went over and beyond what would be expected and if I ever need repairs in the future I will return to Caliber because of their quality of customer service.
Thank you for all of your hard work and patience with my situation!" - Carmen
"Luis at Caliber did a great job for me and made the process easy. He kept in touch with me, had the car ready when promised (very quickly compared to other times I have had repairs) and was very polite and patient. I really appreciated the service." - Claudia
"I dropped my car after an accident and Luis fix it just for 1 day. My Car look great now and I am very happy with Luis service. Great Job! Thank you,
Juliet." - Juliet
"Took my car in for repairs after a fender bender and wanted some additional work done while the car was in the shop. Luis worked with me to get multiple estimates in addition to the fender bender damages. The repairs were completed faster than anticipated, and there were no signs that the car had ever been damaged! Caliber Collisions did an absolutely amazing job, washed the car inside and out, and were very easy to work with. They handled the insurance information without my ever having to get involved. I will go back for future repairs, and recommend it to anyone needing auto repair work." - Quinn
"We were so happy with the service we received at Caliber Collision. They really rolled out the red carpet for us. They did such a beautiful job and beat the schedule the insurance company gave them. Peter, Luis, Joanna and Elizabeth were so friendly, helpful and professional. We would certainly recommend them to our friends.
"Great Job" - Betty Lou" - Betty Lou
"i am very great fully that u help me so in the days when i was needed most u have a wonder group of people helping left and right all to reasoned nice because they do a wonderfully job especially one Daniel Hernandez thank u so much" - irma
"The service at Calber is excellent, all the personnel are very customer service oriented, but I'd like to say that Mauricio Vega is one of kind person, the way he treated and helped my wife and me is superb. I know Mauricio since many years ago from Caliber in Irvine; and ever since, I have been taking my vehicles to Mauricio, because I know the excellence of his job.
Caliber is very fortunate to have Mauricio Vega.
ALEJANDRO Y MARINA" - ALEJANDRO
While I normally do not take part in surveys, I requested your contact information in order to express my appreciation for the quality work performed by George Visoso and the rest of the team. I was very worried that the accident was only going to be the beginning of my pain. I was fortunately very wrong. George made the process very pleasant. He was professional, knowledgeable and courteous. George did a great job of explaining the process and keeping me up to date on my car’s status. I was particularly impress by his disclosure of certain minor items that I would never have know existed. His willingness to stay late to accommodate my work schedule and seeing him help finalize getting the car ready were just the icing on the proverbial cake. There is a book that my company likes to have its employees read called “Raving Fans”. It appears that George has read and implemented the book’s teachings.
The rest of your team did an outstanding job from the friendly and knowledge young woman in the office to the professionals who put my car back together. I thank them all.
Kent" - Kent
"I want to thank Caliber Collision Centers in Santa Ana, 1620 E. McFadden Ave. George Visoso and all the others there were most courteous and efficient. I’m very happy with the service and repair. All in all, you all rate a 10 plus in my opinion." - Evelyn
I want to send this email out to let you all know what a great job your Santa Ana office did for me.
I took my car in for repair and I had a problem with the Enterprise rental office just across the street from your office in Santa Ana. Audrey Drachand at your office was able to get me a rental car at a better rate than the Enterprise office was will to get me. I know she did not have to do that, but because she did I thought you should all be made aware of how much I really appreciated what she did.
Also George Visoso at your Santa Ana office did a great job for me as well. The price he quoted for my repair was good from the time he quoted it to the time I picked up my care. Additionally the fact that he actually got the job done a little sooner than expected was and is greatly appreciated by me.
Both Audrey and George were very pleasant and extremely helpful. I am not related to either of them nor have I ever met them prior to my most recent repair. What I do know is that they know the value of customer service and satisfaction. Because of how Audrey and George treated me I will recommend Caliber Collision to anyone I know that needs body work on their car.
I believe good employees should always be recognized. Audrey and George are the best!!!
Xavier" - Xavier
"I took my car in with a front bumper scraped on a concrete pillar, expecting a big, expensive repair for a relatively small problem. Luis said he might be able to just polish it out, so I said Ok. He came back in 5 minutes with it looking good as new. And for no charge. I don't hope to have any accidents, but if I ever need any body work I know where I'm coming." - Thomas
"After an accident I dropped my car off at Caliber Collision As advised by State Farm representative. The secretary and Luis Villanueva immediately took care of everything. I told him my car is new and I want it to be as new as it is. As the other customer says and I qoute" Luis and the entire staff went over and beyond what would be expected." Truly ...when I am reunited with my car....as if nothing happened...shiny and new...Thanks Calliber Collision , Your service is highly recommended. Aplus and God bless ---Alpha" - Alpha