Jun 30, 2020
"Not even a year after buying my very first car I was getting my tires rotated and one of the employees at the tire shop backed another car into mine, denting my bumper. I took my car to Caliber Collision in Vista to get repaired and had the great joy of working with Lisa. I experienced amazing customer service! Lisa went above and beyond to get everything squared away for me in a very timely manner. Lisa was very knowledgeable, professional and helpful. Should I ever need to get my car repaired again (although I hope I won't need too anytime soon) I will definitely be going back to Caliber Collision and asking to see Lisa." - Mari G.May 14, 2020
"I love the customer service!!Great team. Everybody is willing to help you in anyway they can. Will like to thank Lisa for all the help. Thank you Alex for the car rental information it helped me a lot :) I am a very happy customer. Thank you!" - Ernestino D.May 9, 2020
"I would like to personally thank Alex for being there every step of the process regarding my vehicle. Repairs on my vehicle happened very quickly and I thank the staff for their wonderful work. I also would like to thank Dave for his professionalism. This shop really does care about its clients and the quality of their work. Thanks again!" - Tracy O.May 5, 2020
"Great customer service Nate and his team took care of everything,kept me up to date with my vehicle & even checked in after I brought it home.thank you Diana Bridgman." - Tracy O.May 5, 2020
"Great customer service Nate and his team took care of everything,kept me up to date with my vehicle & even checked in after I brought it home.thank you Diana Bridgman." - anonymousMay 5, 2020
"Great customer service Nate and his team took care of everything,kept me up to date with my vehicle & even checked in after I brought it home.thank you Diana Bridgman." - Jonathan B.Apr 17, 2020
"After my accident and sent a list of local shops that my insurance approved, one of the first I clicked on to look at the reviews was Caliber Collision. The reviews seemed genuine and I got this home town, easy going establishment. From the moment I arrived to the moment my vehicle was ready for pick up, it was apparent that the hunch I had was correct. Sabrina Emick, the incredibly knowledgeable receptionist that checked me in, was on her first day at the job and I wouldn't have known if she didn't mention it later on during one of our exchanges. She was professional, polite and extremely knowledgeable for a team member who just arrived and i was very impressed. As I sat in the lobby where they offer free coffee and bottled water, I was observing the dynamic of Caliber's employees and it was taken back by the synchronization of them all, they were all on the same page and moving as one with very little words exchanged. A tall gentleman was moving and shaking along with everybody, hands on, all over the place but calculated with every move. This same gentleman would later introduce himself as the David Carter, the General Manager. He was there on the floor with his team, working in a capacity of an experienced leader and source of guidance, rather than a micromanaging his team or barking orders from behind a desk, which I'm sure he would not be wrong for. He was guiding them passively, as an onsite resource for anybody to approach if needed and they did, it was as if he was everyone's right hand man, My kind of leader. My vehicle was finished 13 days before the first estimated completion date. I received detailed text messages detailing the status as far as genera status and completion date updates. When I arrived, my car looked better than when it went in, incredibly well done, especially with how fast the service was. As I was checking out I had a few issues which hindered the pick up and checkout process which were all errors of mine. The Service Advisor, Lisa Umlauf was incredibly patient and worked with me along with the same receptionist I met upon dropping off my vehicle. Lisa went above and beyond in her effort to correct my errors and get me out the door to my beautifully repaired vehicle. Caliber Collision is THE perfect blend of professionalism, efficiency and friendly customer service. I recommend that anybody who has the chance to utilize this outstanding do so. To the owner and Caliber team, thank you, in the midst of world wide pandemic where smiling faces and positive is a rarity, you all shined and did an outstanding job at restoring my car and lifting my spirits. Thank you very much." - Jonathan B.Apr 17, 2020
"After my accident and sent a list of local shops that my insurance approved, one of the first I clicked on to look at the reviews was Caliber Collision. The reviews seemed genuine and I got this... more" - anonymousApr 17, 2020
"After my accident and sent a list of local shops that my insurance approved, one of the first I clicked on to look at the reviews was Caliber Collision. The reviews seemed genuine and I got this home…" - Niki T.Apr 11, 2020
"I brought my brand new car in after being hit in a parking lot. Lisa helped me out and was super friendly, informative and thorough. They were able to finish my car within 5 days (about 3 days faster than expected) Lisa stayed in contact with me each step of the way. When I wasn't able to get a ride to pick up my car on Friday she had it delivered to me Saturday even though they were suppose to be closed. Such great customer service! I highly recommend Caliber and I would ask for Lisa when you get there! Extremely satisfied customer" - Terry
"Unfortunately, this was my second accident this year. They had done such a great job on my little car that I brought my truck this time. The wonderful ladies with whom I worked were, again, pleasant and professional. The work done to repair my truck was more expert than I might have hoped. The five year-old truck looked like NEW! I hope I never have to go back, but if I do, I know I will be treated well. "
Rated 5/5 based on 11 customer reviews.
- Kimberly E.